Business Details
About
Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.6
2,422 reviews
5 stars
923
4 stars
527
3 stars
390
2 stars
183
1 star
399
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported poor service, including rude staff, long wait times, and incorrect orders.
Food Quality
While some customers enjoyed the food, many others complained about cold meals, incorrect orders, and overall poor food quality.
Cleanliness
Several reviews highlighted unsanitary conditions in the restaurant, including dirty surroundings and unkempt facilities.
Staff Attitude
There were numerous mentions of staff being unprofessional, with complaints about rudeness and lack of customer care.
- TCTonya CoxJan 5, 20261.0This store is always so ridiculous I ordered the buy one get one free junior bacon cheeseburger only got one I ordered a baked potato with sour cream and chives and ordered cheese sauce on the side I received a plain baked potato with no sour cream no cheese no butter no nothing didn't even get utensils in the bag it's ridiculous I won't go to this Wendy's again
- GVGil VegaJan 5, 20261.001-05-2026. 3:40pm I'm a frequent traveler, and I like Wendy's, but something isn't right at this location. The woman who served me was truly unpleasant. Please, don't hire people who know nothing about customer service. It's uncomfortable to be treated as if they're doing you a favor by serving you!
- RTRy TJan 2, 20264.0Little slow but not bad. The manager was being screamed at and threatened by two customers and she handled it so perfectly. I was amazed how professional she stayed until the cops came. She is a white woman I cant remember her name wish I did but shes always great. Good food always hott
- ASApril SullivanJan 2, 20265.0The best Wendy's that I have had in years. I did however want a vanilla frosty but only had chocolate. It was delicious. Friendly service.
- ITIam ThatIamDec 31, 20251.0I put in a mobile order at 2:05, my greyhound bus had just pulled up ,they did everyone in the cashier line almost immediately as soon as they put the order in but completely and I mean totally ignored the mobile order line of only 3 people mind you we were standing there quietly but obvious we had orders in too ,they didn't even ask names to make sure for 40 full minutes I stood there until I couldn't because my bus was leaving before I left I finally asked the dude in front of me his name an hasn't even started his yet ....what the hell kind of management is that...I watched an entire bus line get their orders of which I was from the same bus but out my in before I even got off the bus but didn't get my order after over 35 minutes which is the max for fast food before it's ridiculous....I tried to get help in app keeps resetting 3 minutes live customer service chat no service there...so I tried to call the store itself after and hour of the chat failing...an they pickup and hang up no greeting no nothing just pick up an hang up....even if you're busy that's not the right move this management needs a clean sweep they have become to comfortable disrespecting customers and this order situation makes no sense any way you look at it ,even the Wendy's phone number didn't pickup for 30 min. It rang.
Frequently Asked Questions About Wendy's
Is Broadway Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the drive-through hours at Wendy's on Broadway in Louisville?
The drive-through is open Monday through Saturday from 6:00 AM to 2:30 AM, and on Sunday from 7:30 AM to 2:30 AM.
Can I order Wendy's online or through a mobile app?
Yes, you can order through the Wendy's app available on the App Store or by visiting https://order.wendys.com.
Does this Wendy's location offer breakfast?
Yes, this location serves breakfast with options like breakfast combos, croissant, biscuit and classic sandwiches, coffee, and sides.
What payment methods are accepted at Wendy’s on Broadway?
They accept American Express, Cash, Discover, Mastercard, and Visa.
Is dining in available at this Wendy’s location?
Yes, this Wendy’s offers dine-in services as well as drive-thru and delivery where available.
Where can I find Wendy's nutrition and allergen information?
Nutrition and allergen information is available on the menu website, mobile app, and in the restaurant, with a nutrition poster accessible at the location.
Where is Wendy’s on Broadway located?
Wendy's is located at 1201 W Broadway, Louisville, KY 40203, USA.
Are there other fast food restaurants near Wendy's on Broadway?
Yes, nearby fast food options include another Wendy’s and McDonald’s, offering alternative dining choices close by.
What nearby places can I visit after dining at Wendy's on Broadway?
After your meal, you might visit nearby places like Redbox for movie rentals or Apple Food Mart for convenience shopping.
How can nearby transit or landmarks help in finding Wendy’s on Broadway?
Landmarks such as Central High School and Broadway Temple AME Zion Church are nearby and can help you locate Wendy’s quickly in the area.