At Wendy’s in Louisville, KY we’re serving burgers made with 100% fresh, never frozen beef. Order natural cut fries, Wendy’s classic chicken nuggets, fresh salads, a sweet Frosty®, or meaty Baconator® at a Wendy’s near you. See our Wendy’s Louisville, KY hours, Wendy’s coupons and menu. Download the Wendy’s app to get Wendy’s specials and deals.
Customers frequently reported rude service, long wait times, and incorrect orders, indicating a lack of consistent service quality.
Food Freshness
Many reviews highlighted issues with food freshness, including cold fries and improperly cooked items, leading to dissatisfaction.
Cleanliness
Several customers noted unsanitary conditions in the restaurant, including dirty tables and trash outside, which negatively impacted their experience.
Management Issues
There were multiple mentions of poor management and staffing problems, with some customers suggesting a need for better training and oversight.
Mixed Experiences
While some customers had positive experiences with friendly staff and fresh food, these were overshadowed by numerous negative reviews.
AJ
Andrew Iredale jr
4 days ago
3.0
location in Jeffersonville closed for 3 days straight without owners approval or knowledge.
KB
Kelly Brown
Feb 22, 2026
3.0
the lady at the window was nice and she made my food fresh and had me wait ... xx
BM
Brian McDowell
Feb 4, 2026
3.0
Place is a…… hit or miss mixed bag. There have been nights where it has been amazing; there have been nights where I had to get a plain JBC remade twice (first time fully dressed, second time no bacon). Staff is typically very nice and polite, but sometimes there is a different kind of vibe, depending on the staffing.
DR
DaVille Radio
Feb 1, 2026
1.0
Don't waste your money here, the Fries are never fresh, always stale, food quality poor.
KD
Kathleen Davis
Feb 1, 2026
1.0
I was absolutely appalled at this restaurant. In the end I called the Health department. Trash outside, can full, indoor floor not clean, no sodas in the restaurant in the eating area, tables dirty, counter dirty, five employees there, three of them in the back. I was very clear with my order, hamburger dressed was wrong, cold fries (another customer had cold fries too). I complained and the woman came to the counter with an attitude. The Area Manager has to give a refund tomorrow. I am on the bus and could not come tomorrow That's $10 I lost because the shift manager didn't offer for the Manager to give me a call and correct it. Wendy's Customer service is NOT OPEN on Saturday. Huh?? I never reached them despite multiple attempts to contact someone at the main office. This store needs to dismiss leadership (perhaps line workers too), and start over. I worked at the first Wendy's in Louisville. Among all my visits with family and just myself over 50 years, I have never experienced such ineptitude. No, I won't return to any of Wendy's stores. Customers deserve better.