Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Numerous customers reported rude and unprofessional behavior from staff, with many experiences highlighting poor customer service.
Order Accuracy
A significant number of reviews mentioned incorrect orders, with customers receiving wrong items or missing components.
Cleanliness
Several reviews noted unsanitary conditions, including dirty dining areas and food contamination issues.
Wait Times
Customers frequently complained about long wait times in both the drive-thru and inside the restaurant, with some leaving without being served.
Food Quality
Mixed feedback on food quality, with some customers enjoying their meals while others reported cold or poorly prepared food.
NV
Noe Villar
Oct 29, 2025
5.0
4 x 4
DH
David Hubbard
Oct 18, 2025
5.0
My family of 6 was able to eat here for only $26!!!! That was a total of 5 different biggie bags. Used the app and had a $4 off $20 coupon! I asked if the meals could be individually bagged and that resulted in extra food. My family and I were very happy with this Wendy’s experience! Great job to the team this afternoon as it was a Saturday during lunch rush!
EJ
Ernest Jackson
Oct 2, 2025
1.0
Half the sandwiches were incorrect.
KR
Kayla Rapp
Sep 7, 2025
1.0
Order was wrong
JB
Jack Bishop
Aug 18, 2025
1.0
This location used to be our favorite Wendy's because of it's convenient location. But due to the crappy service, we'll never go back. We went to the nearby Home Depot to pick up some supplies and decided to swing into Wendy's for a delicious Wendy's chicken sandwich and a big burger. When we pulled in it appeared they were closed as there were no cars in the drive thru and it looked dark inside. But I drove around the front and saw a couple of vehicles parked by the front door and could see a group of people inside sitting together, so I continued thru the drive thru to place our order. No one acknowledged we were there. I sat for a minute and finally said hello. I got a response so we placed our order, a Classic Chicken Sandwich, no mayo, a Dave's Big Bacon Classic, no mayo and no ketchup, and a large Frosty. Silence. Then the order taker asked if I could repeat, so I repeated everything. They acknowledged "no mayo, no ketchup" and I heard a chuckle in the background. I was given a total, but the order screen wasn't working, so I simply pulled up to the first window. No one was there. I could see a person or two walking around inside and after sitting at the first window for a minute I pulled up to the second window where I could see someone standing. The window opened and the person inside handed out a little bag and took my debit card. I looked inside the tiny little bag and saw two sandwiches and napkins, then turned to retrieve my debit card. First thing I noticed was no receipt, but we were in a hurry to go home so I didn't give it a second thought. They opened the window again and handed out my wife's Frosty. I said Thank You (got no response) and we drive off. My wife was enjoying her big chocolate Frosty and we didn't pay any attention to the bag contents until we got home about ten minutes later. We were both very hungry after running errands so we sat down the pulled the contents from the bag. Two sandwiches, one wrapped in Wendy's paper and one in Wendy's foil. They both seemed very small for what we ordered. When I unwrapped the sandwiches there were two pitiful chicken sandwiches, slathered with mayo. We've ordered the Classic Chicken sandwich before and it's always been a big fried chicken breast. These were both puny little chicken patties the same as you would normally find on a chicken biscuit. I never received my Dave's Big Bacon Classic. I was angry but not inclined to drive 4 miles back to the Wendy's to complain. I dug into my sandwich and pulled the chicken apart because it appeared to me to be artificial chicken at first. It was crappy. Both of them were. We never put mayo on our sandwiches yet both were drowned in mayo. We were not happy, to say the least. The chicken patties were not even as big as the tiny bun they were on. I don't know who the franchise owner is but I think they should give up this location to someone who cares about the food they serve and who they hire as employees. If I could have given less than one star, I would have. I see by the numerous other one-star reviews that this location seems to have a problem. Wendy's corporate should make a visit to this location and see if they can change how this Wendy's is operated. It's a good location, and in a good part of town. It's a shame the way this owner runs this Wendy's. As a rule I love Wendy's food, but I'll never stop by this Wendy's ever again.
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Louisville, KY?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Louisville, KY into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (502) 895-9847.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does Breckenridge Wendy’s serve breakfast?
Yes, this Wendy’s location in Louisville, KY serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the drive-thru hours at Wendy's on Breckenridge Lane?
The drive-thru is open from 6:00 AM to 1:00 AM Monday through Saturday, and from 7:30 AM to 1:00 AM on Sundays.
Does this Wendy's location serve breakfast?
Yes, this Wendy's in Louisville, KY serves breakfast. You can order breakfast combos, croissant, biscuit, classic sandwiches, coffee, and sides via their app or website.
Can I order Wendy's food online or through their app?
Yes, you can order online at order.wendys.com or through the Wendy's mobile app for convenient pickup or delivery where available.
What payment options does Wendy's accept at this location?
This Wendy's accepts American Express, Cash, Discover, MasterCard, and Visa for payment.
Is delivery available from Wendy's on Breckenridge Lane?
Yes, delivery is available. Check delivery availability by entering your address on the Wendy's app or at order.wendys.com.
How can I provide feedback or contact this Wendy's location?
You can contact Wendy's Customer Care via live chat on their Contact page, call 888-624-8140, fill out the Customer Satisfaction Survey with your receipt info, or call the location directly at (502) 895-9847.
What are some nearby places of interest around Wendy's on Breckenridge Lane?
Nearby you can find McAlister's Deli, Sport Clips Haircuts, and Cold Stone Creamery, offering options for dining and personal care before or after your visit.
Are there other fast food restaurants close to this Wendy's?
Yes, nearby fast food options include Chick-fil-A, Moe’s Southwest Grill, Qdoba, and another Wendy's, providing various quick dining choices.
Can I visit nearby medical or health services around Wendy's?
Yes, nearby health-related services include Beltone Hearing Care Center, Back Pain Relief Center, Soothing Solutions Massage, and UrgentVet for animal care.
Does Wendy's on Breckenridge Lane have a casual dress code?
Yes, the attire at this Wendy's location is casual, making it comfortable for everyone to visit.