Brand Certified
Wendy's
3.5(1157 reviews)
Certified by Wendy's • Mar 01, 2026
Business Details
978 Breckenridge Lane, Louisville, KY
40207, United States
Certified by Wendy's • Mar 01, 2026
(502) 895-9847
Certified by Wendy's • Mar 01, 2026
https://locations.wendys.com/united-states/ky/louisville/978-breckenridge-lane
Certified by Wendy's • Mar 01, 2026
About
Certified by Wendy's • Mar 01, 2026
Fast Food RestaurantBreakfast RestaurantWendy's
At Wendy’s in Louisville, KY we’re serving burgers made with 100% fresh, never frozen beef. Order natural cut fries, Wendy’s classic chicken nuggets, fresh salads, a sweet Frosty®, or meaty Baconator® at a Wendy’s near you. See our Wendy’s Louisville, KY hours, Wendy’s coupons and menu. Download the Wendy’s app to get Wendy’s specials and deals.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Certified by Wendy's • Mar 01, 2026
Hours
Certified by Wendy's • Mar 01, 2026
Reviews
3.5
1,157 reviews
5 stars
409
4 stars
280
3 stars
181
2 stars
70
1 star
217
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous reviews highlighted rude and unprofessional staff, with many customers experiencing poor service and incorrect orders.
Food Quality
Customers frequently reported receiving cold, undercooked, or incorrect food items, leading to dissatisfaction with the overall dining experience.
Cleanliness
Several reviews mentioned unsanitary conditions in the restaurant, including dirty bathrooms and a generally unkempt environment.
Management Issues
There were complaints about the management style, with reports of rude behavior towards both customers and staff, contributing to a negative atmosphere.
Inconsistent Experience
While some customers praised specific staff members and had positive experiences, the overall trend indicated significant inconsistency in service and food quality.
- FAFrankie AlkaJan 9, 20261.0I was not even able to complete my order because the lady working the drive through was a complete smart ass and was trying to argue with me about my order. I said “can I get a spicy #3 meal, large, with a coke please?” She responded unintelligibly so I repeated my order because I was not able to comprehend what she was saying. Then she responds, with an attitude saying, “so u wanna large coke as your dipping sauce?” I’m not sure why she felt the need to act like this. I literally could not believe that she was trying to talk back and be a smart ass to someone she’s never met. If you don’t want to work customer service, then don’t. No one is forcing you.
- CJC. JenningsDec 30, 20251.0Stop by to get lunch. Was served a cold undercooked junior bacon cheeseburger. It completely raw once I split it in half.
- MMmarcusDec 4, 20252.0Unfortunately, I had a bad experience here yesterday. I was visiting a very dear friend that was in the ICU. I needed something quick to eat to beat traffic heading home. I will say this is a very convenient location, just right off the highway & a block away from the hospital. I had good service but that was pretty much it. Everything I ordered was cold & old. I needed food obv. but man what a let down. Bathroom was also gross with random trash in it. Was not impressed whatsoever. Abysmal.
- DHDevin HowlettDec 3, 20255.0Great Kendrick is a great worker made sure I was straight deserve a raise
- CLCris LázaroNov 22, 20251.0Los empleados no sirven te ven I ni te hablan
Frequently Asked Questions About Wendy's
Is Breckenridge Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the drive-thru hours at Wendy's on Breckenridge Lane?
The drive-thru is open from 6:00 AM to 1:00 AM Monday through Saturday, and from 7:30 AM to 1:00 AM on Sundays.
Does this Wendy's location serve breakfast?
Yes, this Wendy's in Louisville, KY serves breakfast. You can order breakfast combos, croissant, biscuit, classic sandwiches, coffee, and sides via their app or website.
Can I order Wendy's food online or through their app?
Yes, you can order online at order.wendys.com or through the Wendy's mobile app for convenient pickup or delivery where available.
What payment options does Wendy's accept at this location?
This Wendy's accepts American Express, Cash, Discover, MasterCard, and Visa for payment.
Is delivery available from Wendy's on Breckenridge Lane?
Yes, delivery is available. Check delivery availability by entering your address on the Wendy's app or at order.wendys.com.
How can I provide feedback or contact this Wendy's location?
You can contact Wendy's Customer Care via live chat on their Contact page, call 888-624-8140, fill out the Customer Satisfaction Survey with your receipt info, or call the location directly at (502) 895-9847.
What are some nearby places of interest around Wendy's on Breckenridge Lane?
Nearby you can find McAlister's Deli, Sport Clips Haircuts, and Cold Stone Creamery, offering options for dining and personal care before or after your visit.
Are there other fast food restaurants close to this Wendy's?
Yes, nearby fast food options include Chick-fil-A, Moe’s Southwest Grill, Qdoba, and another Wendy's, providing various quick dining choices.
Can I visit nearby medical or health services around Wendy's?
Yes, nearby health-related services include Beltone Hearing Care Center, Back Pain Relief Center, Soothing Solutions Massage, and UrgentVet for animal care.
Does Wendy's on Breckenridge Lane have a casual dress code?
Yes, the attire at this Wendy's location is casual, making it comfortable for everyone to visit.
Brand Certified Facts from Wendy's
Wendy's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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