Wendy's

3.5
1153 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
978 Breckenridge Lane, Louisville, KY
40207, United States

Hours

Reviews

3.5
1,153 reviews
5 stars
408
4 stars
280
3 stars
182
2 stars
69
1 star
214

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported rude and unprofessional behavior from staff, with many experiences highlighting poor customer service.

Order Accuracy

A significant number of reviews mentioned incorrect orders, with customers receiving wrong items or missing components.

Cleanliness

Several reviews noted unsanitary conditions, including dirty dining areas and food contamination issues.

Wait Times

Customers frequently complained about long wait times in both the drive-thru and inside the restaurant, with some leaving without being served.

Food Quality

Mixed feedback on food quality, with some customers enjoying their meals while others reported cold or poorly prepared food.
  • NV
    Noe Villar
    Oct 29, 2025
    5.0
    4 x 4
  • DH
    David Hubbard
    Oct 18, 2025
    5.0
    My family of 6 was able to eat here for only $26!!!! That was a total of 5 different biggie bags. Used the app and had a $4 off $20 coupon! I asked if the meals could be individually bagged and that resulted in extra food. My family and I were very happy with this Wendy’s experience! Great job to the team this afternoon as it was a Saturday during lunch rush!
  • EJ
    Ernest Jackson
    Oct 2, 2025
    1.0
    Half the sandwiches were incorrect.
  • KR
    Kayla Rapp
    Sep 7, 2025
    1.0
    Order was wrong
  • JB
    Jack Bishop
    Aug 18, 2025
    1.0
    This location used to be our favorite Wendy's because of it's convenient location. But due to the crappy service, we'll never go back. We went to the nearby Home Depot to pick up some supplies and decided to swing into Wendy's for a delicious Wendy's chicken sandwich and a big burger. When we pulled in it appeared they were closed as there were no cars in the drive thru and it looked dark inside. But I drove around the front and saw a couple of vehicles parked by the front door and could see a group of people inside sitting together, so I continued thru the drive thru to place our order. No one acknowledged we were there. I sat for a minute and finally said hello. I got a response so we placed our order, a Classic Chicken Sandwich, no mayo, a Dave's Big Bacon Classic, no mayo and no ketchup, and a large Frosty. Silence. Then the order taker asked if I could repeat, so I repeated everything. They acknowledged "no mayo, no ketchup" and I heard a chuckle in the background. I was given a total, but the order screen wasn't working, so I simply pulled up to the first window. No one was there. I could see a person or two walking around inside and after sitting at the first window for a minute I pulled up to the second window where I could see someone standing. The window opened and the person inside handed out a little bag and took my debit card. I looked inside the tiny little bag and saw two sandwiches and napkins, then turned to retrieve my debit card. First thing I noticed was no receipt, but we were in a hurry to go home so I didn't give it a second thought. They opened the window again and handed out my wife's Frosty. I said Thank You (got no response) and we drive off. My wife was enjoying her big chocolate Frosty and we didn't pay any attention to the bag contents until we got home about ten minutes later. We were both very hungry after running errands so we sat down the pulled the contents from the bag. Two sandwiches, one wrapped in Wendy's paper and one in Wendy's foil. They both seemed very small for what we ordered. When I unwrapped the sandwiches there were two pitiful chicken sandwiches, slathered with mayo. We've ordered the Classic Chicken sandwich before and it's always been a big fried chicken breast. These were both puny little chicken patties the same as you would normally find on a chicken biscuit. I never received my Dave's Big Bacon Classic. I was angry but not inclined to drive 4 miles back to the Wendy's to complain. I dug into my sandwich and pulled the chicken apart because it appeared to me to be artificial chicken at first. It was crappy. Both of them were. We never put mayo on our sandwiches yet both were drowned in mayo. We were not happy, to say the least. The chicken patties were not even as big as the tiny bun they were on. I don't know who the franchise owner is but I think they should give up this location to someone who cares about the food they serve and who they hire as employees. If I could have given less than one star, I would have. I see by the numerous other one-star reviews that this location seems to have a problem. Wendy's corporate should make a visit to this location and see if they can change how this Wendy's is operated. It's a good location, and in a good part of town. It's a shame the way this owner runs this Wendy's. As a rule I love Wendy's food, but I'll never stop by this Wendy's ever again.

Frequently Asked Questions About Wendy's

Is Breckenridge Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.