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Wendy's

3.9
(1338 reviews)

Business Details

(502) 412-4044

About

Fast Food RestaurantBreakfast RestaurantWendy's
At Wendy’s in Louisville, KY we’re serving burgers made with 100% fresh, never frozen beef. Order natural cut fries, Wendy’s classic chicken nuggets, fresh salads, a sweet Frosty®, or meaty Baconator® at a Wendy’s near you. See our Wendy’s Louisville, KY hours, Wendy’s coupons and menu. Download the Wendy’s app to get Wendy’s specials and deals.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
7601 Shelbyville Road, Louisville, KY
40222, United States

Hours

Reviews

3.9
1,338 reviews
5 stars
595
4 stars
346
3 stars
184
2 stars
66
1 star
147

What are people saying?

AI-generated from recent customer reviews

Service Issues

Many customers reported long wait times, incorrect orders, and poor customer service, particularly during busy hours.

Food Quality

While some customers enjoyed the food, there were numerous complaints about cold items, incorrect orders, and inconsistent quality.

Staff Performance

Feedback varied on staff performance; some praised friendly and efficient employees, while others noted rudeness and lack of professionalism.

Management Changes

Several reviews indicated a decline in service quality and efficiency, suggesting recent management changes may have negatively impacted operations.
  • DE
    David English
    3 days ago
    1.0
    So slow. Do not go here. You’ll be waiting 30 minutes in the drive through.
  • RD
    Ron P Davidson
    Feb 25, 2026
    4.0
    It is a Wendy's. I went through the drive thru. Food was as expected.
  • JV
    josh vance
    Feb 21, 2026
    3.0
    It took forever to get my food and then it wasn't very good
  • MW
    Mason Wilburn
    Feb 8, 2026
    1.0
    I ordered online which doesn’t give you the option to select multiple options for side sauces. When I asked at the window they tried upcharging me for an additional sauce. Im not paying 50 cents more when you don’t even give me the option to have the sauce how I want it. Especially in today’s economy. I’d rather pay the same price for food and go to Chick-fil-A or McDonald’s and not have to pay extra for sauce. That’s so stupid so I had to eat naked fries
  • TK
    Tricia Klempner
    Feb 1, 2026
    1.0
    Hi..I just went through Wendy's drive through..In Lyndon..very fast. Very friendly..but yet again..they forgot my junior bacon cheeseburger..it may be only a cheeseburger to most...but to my pug George.who is deaf and blind..it was his treat he had patiently been waiting for all day..now he is very 😔 sad..I usually check..but should I have too??

Frequently Asked Questions About Wendy's

Is Oxmoor Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Brand Certified Facts from Wendy's

Wendy's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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