Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Customers reported a significant decline in service quality, with many experiencing long wait times, incorrect orders, and rude staff.
Food Quality
While some customers enjoyed hot and fresh food, others complained about cold items and incorrect orders.
Management Issues
Several reviews indicated dissatisfaction with management and staff changes, leading to inconsistent service and food quality.
Customer Experience
Many customers expressed frustration with the overall dining experience, citing poor communication and unprofessional behavior from employees.
KP
Kristen Prentiss
2 days ago
5.0
They have some amazing workers here. They care and it shows!
KH
Kelly H
Jan 4, 2026
5.0
There is a guy, Zach, that has the nicest, most professional disposition! He exemplifies how an employee should be with customers. He is sweet and kind to people and that will keep customers!
MT
Mingo Thompson
Jan 1, 2026
1.0
It was ok when you ask questions they seem to not know the answer.
GA
Guadalupe Atento
Dec 29, 2025
1.0
Got my whole order wrong and then went inside to tell them and they still got it wrong and all messy
RW
Ricky Wimsatt
Dec 24, 2025
5.0
I frequent this location quite often as I work in the area and I have to say it is easily the best Wendy's ive ever been to. Quick, always get the order right, good service. You won't be disappointed
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the drive-thru hours for Wendy's at 7601 Shelbyville Road, Louisville, KY?
The drive-thru is open Monday through Saturday from 6:00 AM to 2:30 AM and on Sunday from 7:30 AM to 2:30 AM.
Does this Wendy's location serve breakfast?
Yes, Wendy's at this location serves breakfast. You can order breakfast combos, sandwiches, coffee, and sides via their app or website.
Can I use delivery services to order from Wendy's near me?
Yes, delivery is available. Use the Wendy's app or go to order.wendys.com to check if delivery is available for your address.
How can I contact Wendy's at 7601 Shelbyville Road for questions or feedback?
You can call the location directly at (502) 412-4044 or contact Wendy's Customer Care via their website or phone number 888-624-8140.
Where can I find the menu and prices for Wendy's at Shelbyville Road?
Menu and pricing details can be found at https://order.wendys.com or through the Wendy's mobile app by selecting this location.
What payment options are accepted at Wendy's on Shelbyville Road?
Wendy's accepts American Express, Cash, Discover, Mastercard, and Visa at this location.
Are there any nearby optical care providers close to Wendy's at 7601 Shelbyville Road?
Yes, nearby eye care options include Gaddie Eye Centers, Eyeglass World, and Vision Care Providers of Kentucky Odpa. You can visit Wendy's for a meal before or after your appointment.
What nearby stores or services are close to Wendy's that I might visit?
Nearby stores include Sleep Number and Mattress Firm for furniture, T-Mobile for mobile phone services, and Ken Towery's Tire and Auto Care for automotive needs. These can be conveniently visited along with Wendy's for meals or refreshments.
Are there other dining options near Wendy's on Shelbyville Road?
Yes, The Capital Grille, known for seafood and steak, and Panera Bread, a cafe and sandwich shop, are nearby dining options to consider before or after visiting Wendy's.
How can I order Wendy's food conveniently through a mobile app?
You can download the Wendy's app from the App Store or use the quick link https://m-wendys.app.link/l6I2YpOzMMb to place orders and access deals and rewards.