Wendy's

3.9
1322 reviews

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
7601 Shelbyville Road, Louisville, KY
40222, United States

Hours

Reviews

3.9
1,322 reviews
5 stars
593
4 stars
340
3 stars
180
2 stars
66
1 star
143

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers reported a significant decline in service quality, with many experiencing long wait times, incorrect orders, and rude staff.

Food Quality

While some customers enjoyed hot and fresh food, others complained about cold items and incorrect orders.

Management Issues

Several reviews indicated dissatisfaction with management and staff changes, leading to inconsistent service and food quality.

Customer Experience

Many customers expressed frustration with the overall dining experience, citing poor communication and unprofessional behavior from employees.
  • KP
    Kristen Prentiss
    2 days ago
    5.0
    They have some amazing workers here. They care and it shows!
  • KH
    Kelly H
    Jan 4, 2026
    5.0
    There is a guy, Zach, that has the nicest, most professional disposition! He exemplifies how an employee should be with customers. He is sweet and kind to people and that will keep customers!
  • MT
    Mingo Thompson
    Jan 1, 2026
    1.0
    It was ok when you ask questions they seem to not know the answer.
  • GA
    Guadalupe Atento
    Dec 29, 2025
    1.0
    Got my whole order wrong and then went inside to tell them and they still got it wrong and all messy
  • RW
    Ricky Wimsatt
    Dec 24, 2025
    5.0
    I frequent this location quite often as I work in the area and I have to say it is easily the best Wendy's ive ever been to. Quick, always get the order right, good service. You won't be disappointed

Frequently Asked Questions About Wendy's

Is Oxmoor Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the drive-thru hours for Wendy's at 7601 Shelbyville Road, Louisville, KY?

The drive-thru is open Monday through Saturday from 6:00 AM to 2:30 AM and on Sunday from 7:30 AM to 2:30 AM.