Business Details
About
Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.4
1,661 reviews
5 stars
547
4 stars
358
3 stars
261
2 stars
132
1 star
363
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous reviews highlighted poor customer service, with reports of rude and unprofessional behavior from staff, particularly during night shifts.
Order Accuracy
Many customers experienced issues with incorrect orders, including missing items and wrong food being served.
Food Quality
Feedback on food quality was mixed; while some customers praised fresh and hot meals, others reported receiving cold or stale food.
Staffing Issues
Several reviews mentioned long wait times and poor service due to insufficient staffing, particularly during busy hours.
Cleanliness
There were complaints about the cleanliness of the restaurant, with some customers noting unsanitary conditions.
- DDDestinyDec 23, 20251.0Today Dec 23 at 215 I went through the drive through and ordered the 10 pc nugget meal and their was a older African American lady working and I said can I get my bbq sauce for my nuggets please she said no sauce you have to pay 1.50 for each you're nuggets don't come with free sauce and she refuses to take my card for the sauce she said has to be in cash so she's definitely trying to pocket that money she was wearing A pinkish orange hoodie don't let her try to scam you y'all that's ridiculous and she gave me the wrong drink wouldn't remake it claimed I had to pay for another drink in order to get what i originally asked and payed for she should be ashamed especially doing this during the holidays she slammed the window in my face when she realized I wasn't gonna give her extra cash for anything if you go here make sure you watch you're card and change you get back especially if its her
- EGErnesto GonzalezDec 10, 20255.0I didn't like the service. All the employees are walking around in the lobby, very few are communicating.
- BJBrenda JacksonDec 4, 20255.0I picked up lunch at Wendy's located at 5240 Bardstown Rd, Louisville, KY 40291 today. I am amazed at the value of their "Biggie Bags". I got a sandwich (prepared exactly as I ordered it), fries, 4 chicken nuggets with sauce and a large drink and my total was $6.36!! How do they even do that?? My food was fresh, tasty and warm and I did not have to wait any time whatsoever. The person that took my order and the person that served me were both kind, efficient, accommodating, and had great upbeat attitudes. Believe me when I say all these things matter when you are deciding where to eat. I will definitely be back here! Thanks for making my life a little easier and more enjoyable today!
- TCToya CNov 5, 20251.0I hate this Wendy's my order is never right plus the employees are to argumentative when there is a problem cause they messed up and I say something about it but it's the closest to my area when I'm hungry
- SCsteven ClarkNov 3, 20251.0Me and my wife ordered food from this Wendy's and it was nasty old food a brown baked potato and a
Frequently Asked Questions About Wendy's
Is Piccadilly Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the operating hours for Wendy's at 5240 Bardstown Rd, Louisville, KY?
Wendy's is open from 6:00 AM to 1:30 AM Monday through Saturday, and from 7:30 AM to 1:30 AM on Sunday.
Does this Wendy's location have a drive-thru service?
Yes, this Wendy's location offers drive-thru service with the same hours as the restaurant.
Can I order Wendy's food for delivery or takeout?
Yes, Wendy's offers both delivery and takeout. You can order through their app or website at order.wendys.com.
Is breakfast served at this Wendy's location?
Yes, breakfast is served. You can order breakfast combos, sandwiches, coffee, and sides via the app or website.
What payment methods are accepted at Wendy's on Bardstown Rd?
Wendy's accepts American Express, Cash, Discover, Mastercard, and Visa.
How can I provide feedback or contact this Wendy's location?
You can contact Wendy's customer care through live chat or phone at 888-624-8140. For this location specifically, call (502) 491-3720 or visit their Contact page online.
Where can I find menu pricing and nutrition information?
Menu pricing may vary by location. Prices and nutrition details are available on the Wendy's website or mobile app, where you can also customize your order to see updated nutrition facts.
What are some nearby places I can visit when I come to Wendy's on Bardstown Rd?
Nearby, you can visit places like Captain D's seafood restaurant, Big Lots discount store, Liquor World grocery & liquor store, and America’s Antique Mall Louisville for shopping and dining options.
Are there any services like dental care or beauty salons near Wendy's?
Yes, Bardstown Road Dental and Empire Beauty School are nearby, along with beauty salons such as Estética Sol Sister’s Belleza Permanente and Unique SO-iN SPA/Oasis Spa 2.
How can customers use nearby transit or landmarks to find Wendy's on Bardstown Rd?
Customers can use landmarks such as Vines at Stony Brook or visit nearby convenience stores like MAPCO Mart and Circle K to navigate toward Wendy's location on 5240 Bardstown Rd.