Business Details
About
Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.4
1,654 reviews
5 stars
543
4 stars
357
3 stars
261
2 stars
132
1 star
361
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted rude and unprofessional behavior from staff, particularly during night shifts.
Order Accuracy
Many customers reported issues with incorrect orders, including missing items and wrong food.
Food Quality
Food quality was frequently criticized, with complaints about cold, overcooked, or stale items.
Wait Times
Customers experienced long wait times both in the drive-thru and inside the restaurant.
Cleanliness
Some reviews mentioned cleanliness issues, particularly in the dining area and with food preparation.
- TCToya CNov 5, 20251.0I hate this Wendy's my order is never right plus the employees are to argumentative when there is a problem cause they messed up and I say something about it but it's the closest to my area when I'm hungry
- SCsteven ClarkNov 3, 20251.0Me and my wife ordered food from this Wendy's and it was nasty old food a brown baked potato and a
- HAhamzeh Al AqrabawiOct 17, 20251.0Unfortunately, my experience at this location was very disappointing. The girl working at the drive-thru during the night shift was extremely rude and unprofessional. I didn’t expect this kind of behavior from a well-known restaurant. I hope the management reviews how their employees treat customers, especially during the night shift, because the experience was very unpleasant.
- RRReginaOct 8, 20252.0I go in here it takes almost an hour to get my food I ordered chili which was nothing but chilly water horrible he gave me French fries first in the bag so by the time everything else was ready they were cold very very cold, how old are the chocolate Frosty and he gives me a vanilla one and tells me if I want a chocolate when I have to buy that one too then I had ordered a chocolate Frosty and he gives me a vanilla frosty. And proceeded to tell me if I'm going to chocolate when I have to pay for that one too so I ended up with a vanilla one and a chocolate one then now remember he gave me the french fries already he has to be two frosties. Now Burger was wrong too .. when I took my bag back the boy wanted me to spend another $10 on a burger I hadn't even touched it all I did was open it and it was wrong so I took it back immediately but he wanted me to pay for another double burger because he made the mistake on the first one which I was never going to eat whoever straighten it up the young lady in there she did make me a burger that was right and didn't make me pay for it as well as the one I didn't want the wrong one but everything else was already melted and cold and even this burger was so overcooked we can't eat it either the bun is crumbly dry my advice is don't ever go to a Wendy's poor quality horrible
- BBBogdonOct 6, 20251.0I don’t know how many times it’s been now, I’ve gotten off my shift at 12:30 driven half an hour to get there at 1am when it’s advertised to be open until 1:30 am just to hear the automated voice say, sorry we’re closed please visit us again during normal business hours. Dont advertise being open until 1:30 am if you aren’t going to be open until then.
Frequently Asked Questions About Wendy's
Is Piccadilly Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Louisville, KY?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Louisville, KY into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (502) 491-3720.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does Piccadilly Wendy’s serve breakfast?
Yes, this Wendy’s location in Louisville, KY serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the operating hours for Wendy's at 5240 Bardstown Rd, Louisville, KY?
Wendy's is open from 6:00 AM to 1:30 AM Monday through Saturday, and from 7:30 AM to 1:30 AM on Sunday.
Does this Wendy's location have a drive-thru service?
Yes, this Wendy's location offers drive-thru service with the same hours as the restaurant.
Can I order Wendy's food for delivery or takeout?
Yes, Wendy's offers both delivery and takeout. You can order through their app or website at order.wendys.com.
Is breakfast served at this Wendy's location?
Yes, breakfast is served. You can order breakfast combos, sandwiches, coffee, and sides via the app or website.
What payment methods are accepted at Wendy's on Bardstown Rd?
Wendy's accepts American Express, Cash, Discover, Mastercard, and Visa.
How can I provide feedback or contact this Wendy's location?
You can contact Wendy's customer care through live chat or phone at 888-624-8140. For this location specifically, call (502) 491-3720 or visit their Contact page online.
Where can I find menu pricing and nutrition information?
Menu pricing may vary by location. Prices and nutrition details are available on the Wendy's website or mobile app, where you can also customize your order to see updated nutrition facts.
What are some nearby places I can visit when I come to Wendy's on Bardstown Rd?
Nearby, you can visit places like Captain D's seafood restaurant, Big Lots discount store, Liquor World grocery & liquor store, and America’s Antique Mall Louisville for shopping and dining options.
Are there any services like dental care or beauty salons near Wendy's?
Yes, Bardstown Road Dental and Empire Beauty School are nearby, along with beauty salons such as Estética Sol Sister’s Belleza Permanente and Unique SO-iN SPA/Oasis Spa 2.
How can customers use nearby transit or landmarks to find Wendy's on Bardstown Rd?
Customers can use landmarks such as Vines at Stony Brook or visit nearby convenience stores like MAPCO Mart and Circle K to navigate toward Wendy's location on 5240 Bardstown Rd.