Fast Food RestaurantTake Out RestaurantMexican RestaurantBreakfast RestaurantVegetarian RestaurantTaco Bell
Find your nearby Taco Bell at 4910 Shelbyville Rd in Louisville. We're serving all your favorite menu items, from classic tacos and burritos, to new favorites like the Crunchwrap Supreme and Cheesy Gordita Crunch. Order ahead online or on the mobile app for pick up at the restaurant or get it delivered.
Many customers reported frequent issues with incorrect orders, including missing items and wrong food.
Service Quality
A significant number of reviews highlighted poor customer service, particularly from an older male employee, who was described as rude and unprofessional.
Cleanliness
Several reviews mentioned unsanitary conditions, including dirty tables and restrooms.
Speed of Service
Customers experienced long wait times, especially in the drive-thru, with some reporting waits of over 20 minutes.
Positive Experiences
Despite the negative feedback, some customers praised specific employees for their helpfulness and noted good food quality on occasion.
AT
Amerie Trogner
Feb 21, 2026
1.0
This Taco Bell absolutely sucks. They had gotten are order wrong twice and didn’t give are card back after handing it to them. Going thought the drive thru we were cut of and interrupted multiple times. The last time I came they got my order wrong as well. For it being considered fast food. Employees should be held at a higher standard. We spend half an hour trying to get them to get are order right. Taco Bell please do better with this location.
CW
Col. Jim Worrall
Feb 14, 2026
1.0
Order was wrong. Beans and rice were stale. No meat on my burrito. Very little on my taco. Employees too busy with horse play to fulfill orders. Extremely slow service, 25 minutes for a small order on a slow night. Filthy tables. The men's restroom was disgusting.
LL
LUC1OU5
Jan 24, 2026
1.0
If you don't have door dash they just dont close at 5 on friday. Not sure when they actually close but if you dont have door dash you might aswell screw yourself.
SV
Sandra Vestal
Jan 20, 2026
2.0
Taco shells was old. Ice tea was a mix not brewed.
JW
jim worrall
Jan 7, 2026
1.0
The Taco Bell app doesn't accept American Express but they don't tell you. My daughter couldn't order a free item in her app without adding a payment method. She is a minor amd doesn't have a credit card. Staff doesn't speak English. Seats have no cushion. Filthy restrooms. Price has more than doubled in the last several years.