Many customers reported issues with incorrect orders, missing items, and inconsistent food preparation.
Customer Service
Feedback on customer service was mixed, with some praising individual staff members while others reported rude or unhelpful interactions.
Food Quality
While some customers enjoyed the food, others complained about cold items, poor quality, and insufficient portions.
Wait Times
Numerous reviews highlighted long wait times in both the drive-thru and inside the restaurant, with some customers experiencing delays of over 30 minutes.
Cleanliness
Several customers noted cleanliness issues in the restaurant and restrooms.
MT
Moises Leyva tamayo
Nov 10, 2025
1.0
Mal servicio no atienden a nadie solo estan platicando
RS
Rebecca Snowden
Nov 6, 2025
4.0
Newer store very clean, food well made and labeled.
WH
Wes “whopper” Hopper
Oct 6, 2025
4.0
The street chalupas are pretty delicious, but I usually get a power bowl, now known as a Cantina bowl. The 90s throwback menu is good as well
JD
J D
Sep 23, 2025
1.0
I ordered 2 nacho grande boxes and after I recieved both 1 was in a smaller box and they said they ran out of the bigger one but it was the same thing. When I got home and checked 1 box had half the amount of food as the other even though they were supposed to be the same thing.
JB
Joshua B
Aug 13, 2025
3.0
Ordered online so they would get exact instructions on how we wanted everything made...give them my name at the window, assumed that since it's a mobile order they'd gotten it right.
Mistake. It was missing 2 entire items and I had to go right back and get them for the kiddos. Wasn't too happy about it.
What are the operating hours of Taco Bell at 5868 New Cut Road?
Taco Bell is open daily from 9:00 AM to 4:00 AM.
Does Taco Bell at this location offer drive-through service?
Yes, this Taco Bell location has a drive-through open daily from 9:00 AM to 4:00 AM.
Can I order food online from this Taco Bell location?
Yes, you can order online to skip the line inside using their online ordering system.
What types of payment does Taco Bell accept here?
This location accepts American Express, Cash, Discover, Mastercard, and Visa.
Does this Taco Bell offer dine-in and takeout options?
Yes, this Taco Bell serves dine-in customers and also offers takeout, delivery, and drive-through services.
Where is Taco Bell located in Louisville, KY?
It is located at 5868 New Cut Road, Louisville, KY 40214, US.
Which nearby marketplaces can I visit before or after dining at Taco Bell?
Nearby you can visit Round Two, Peddlers Mall, and New Cut Peddlers Mall, which are flea markets and shopping areas ideal for browsing unique finds.
Are there nearby gas stations close to Taco Bell at 5868 New Cut Road?
Yes, several gas stations are nearby including Circle K, BP, Murphy USA, Marathon Gas, and Shell, convenient if you need to refuel before or after your visit.
Which medical facilities or pediatricians are near this Taco Bell?
Nearby medical facilities include Norton Children’s Medical Group - Fairdale, Norton Community Medical Associates - Fairdale, Kosair Children’s Hospital Medical Associates, and several pediatricians like Katelynn Prewitt, Laurie Robinson, and Kevin E Buck.
Are there options for shopping near Taco Bell at 5868 New Cut Road?
Yes, in addition to flea markets, you can shop at retail stores like Kmart and clothing/jewelry stores such as GypsyChic nearby.