Business Details
About
Fast Food RestaurantRestaurantAmerican RestaurantChicken RestaurantIce Cream ShopHot Dog RestaurantBreakfast RestaurantBurger JointRestaurant Delivery Service
For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Louisville, KY. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 8600 Ambrosse Lane for the ultimate SONIC experience!
Location
Hours
Reviews
2.9
1,765 reviews
5 stars
452
4 stars
292
3 stars
236
2 stars
175
1 star
610
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported extremely long wait times and poor service, often with no one responding to orders at the drive-thru or stalls.
Order Accuracy
Many reviews highlighted frequent mistakes with orders, including missing items and incorrect food.
Food Quality
Several customers expressed dissatisfaction with the quality of food, mentioning cold items, burnt food, and poorly made drinks.
Management Concerns
There were complaints about management and staff behavior, with some customers noting rudeness and a lack of accountability.
Mixed Experiences
While some customers had positive experiences with food and service, these were overshadowed by the majority of negative feedback.
- XWxander wortley4 days ago1.0Horrible. Always takes an absolutely ABSURD amount of time to get your order - regardless of mobile or ordering there. Location is trashy too. I don’t know why every dang Sonic in Louisville is SO HORRIBLY RUN. Awful. Do better.
- JVJennifer VogelmeierJan 4, 20265.0Only the second time in my life that I've eaten here and it was amazing Loved it. But who doesn't love a good chili dog
- ETEmily TarantinoJan 2, 20261.0Just avoid this location and drive to another Sonic. This is the second time we’ve had to wait 30 minutes for our order. This time around though we had to push the button twice after waiting 30 minutes to tell them we’re still waiting on our two corn dogs and ocean waters to only be told “Oh sorry, we’re actually out of corn dogs” We couldn’t have been informed that while ordering?? As soon as that conversion was over, they just then brought out our ocean waters. Short staffing or not, that was honestly ridiculous.
- CLCarrie LDec 28, 20251.0Placed order ahead of time. We have been waiting 40 minutes since we arrived. 2 other cars in the entire parking area. And only 1 car has advanced in the drive thru.
- KRKendall RhemaDec 20, 20251.0Went and bought lunch for the family today. They said the slushy machine was down, but that happens. Went ahead and ordered, made sure they had the pretzel buns available before ordering. Spent $60, 2 of 3 order of tots were missing, all 3 burgers I ordered were wrong and none of them had pretzel buns. Before i left I also tipped the staff 5 bucks each because its the holidays so an additional $15 on top of the $60. When I got hone realized the entire order was wrong, ive tried calling the location several times with zero pick ups. Super disappointed, wont be going to this location again.