Business Details
About
Burger JointRestaurantIce Cream ShopChicken RestaurantAmerican RestaurantFast Food Restaurant
Smashburger® is a leading fast-casual better burger restaurant that is redefining its category by providing a burger experience that combines the superior product, service and atmosphere associated with sit-down casual dining and the speed and convenience associated with quick-service restaurants. With its handcrafted comfort foods ranging from smashed-to-order burgers, handspun Haagen-Dazs® milkshakes, chicken sandwiches, salads, and sides made with fresh, premium ingredients and quick served in less than six minutes, Smashburger® is putting the burger back at the center of the consumer dining experience. As the fastest restaurant company to reach the 100-unit milestone, Smashburger® is well on its way to becoming a leading international brand.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Hours
Reviews
3.4
655 reviews
5 stars
208
4 stars
151
3 stars
107
2 stars
52
1 star
137
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported extremely slow service, with many waiting over 30 minutes for their orders, leading to frustration and missed flights.
Staff Attitude
Numerous reviews highlighted rude and disinterested staff, contributing to a negative customer experience.
Food Quality
While some customers enjoyed the burgers and sides, many others complained about the food being cold, greasy, or not meeting expectations.
Menu Availability
Several customers noted that the restaurant frequently ran out of menu items, including burgers, and had limited options available.
Cleanliness
The establishment was often described as dirty, with unclean tables and a messy counter, detracting from the overall dining experience.
- DPDarrel PennerDec 25, 20255.0Traveling this Christmas with my family we got to the airport in time for Smashburger and it was sooooooo. . . . good!!
- JCJean Claude CorreaDec 14, 20251.0Unfortunately, this was a very poor experience. From the start, the place had only one person working, which caused extremely long delays in preparing orders. To make it worse, they served orders from people who arrived after us first, even when those orders were larger. This location is inside an airport, where people are on a tight schedule, and delays like this can easily mean missing a flight. This level of disorganization is unacceptable in an airport setting. On top of that, after taking and charging us for the order, we were told that they could not serve the milkshakes because the employee was alone and the kitchen was dirty. No refund was offered, nor any proper solution. I understand staffing issues happen, but you should never charge for items you can’t serve, especially in an airport. Very poor service. Not recommended.
- LMLaura MillerDec 14, 20251.07:30 a.m. Dec14: walked up to counter. Worker was seated and stared away from me. She stood up after 15 seconds and logged in. I asked for a milkshake and she said she couldn’t make it because she was alone. I was the only person in line. Rude and terrible customer service.
- DWDain Vossar (Galaxy Wanderer)Dec 9, 20251.0Disappointed in this one, I was. Ordered the Deluxe Chicken Smashburger, expecting a flavorful bite worthy of a traveler in need of fuel. Instead, the sandwich arrived looking a bit… weary from its journey. The flavors didn’t quite rise to the occasion, leaving this Jedi master wishing the Force had been stronger with that chicken patty. But fear not — redemption came in the form of the tots. Golden, crispy, and seasoned just right, they were little spheres of hope in an otherwise lackluster meal. Truly fantastic, those were. With limited quick-food options in this terminal, Smashburger still serves its purpose — but choose wisely, hungry traveler. The path to satisfaction here may lie more with the sides than the sandwich.
- CBCharles BessenNov 30, 20251.0I ordered a burger with no cheese. I waited 20min. Took it back to my gate and they made it with cheese. If you want a chance to eat before your flight and have a dietary restriction of any kind I recommend you avoid this restaurant. I was thankful they were able to refund me before my flight, but I would have liked to have eaten.
Frequently Asked Questions About Smashburger
What type of food does Smashburger specialize in?
Smashburger specializes in handcrafted comfort foods such as smashed-to-order burgers, handspun Haagen-Dazs® milkshakes, chicken sandwiches, salads, and sides made with fresh, premium ingredients.
Where is Smashburger located?
Smashburger is located at 600 Terminal Dr., #10, Louisville, KY 40209, United States, inside Louisville International Airport.
What are the operating hours of Smashburger?
Smashburger is open every day from 4:30 AM to 10:00 PM.
Does Smashburger offer delivery and takeout options?
Yes, Smashburger provides both delivery and takeout options for customers.
Is Smashburger suitable for families and children?
Yes, Smashburger welcomes families and children and offers high chairs and a children's menu.
Can I order Smashburger's menu in advance using an app?
Yes, you can order Smashburger's menu ahead of time using the Smashburger app available on the Apple App Store or through their online menu links.
Is Smashburger wheelchair accessible?
Yes, Smashburger has wheelchair accessible entrances, parking, seating, and restrooms to accommodate guests with disabilities.
What nearby transportation options are available around Smashburger?
Near Smashburger, you can find multiple car rental agencies including Dollar Car Rental, Avis Rent A Car, Hertz, Budget Rent A Car, and Payless Car Rental, which provide convenient travel options for visitors at Louisville International Airport.
Are there other dining options close to Smashburger?
Yes, Chili's Grill & Bar and Burger King are nearby dining options available at Louisville International Airport for customers looking for variety.
What nearby landmarks or attractions can I visit before or after dining at Smashburger?
You can visit Churchill Downs, a historic landmark and monument located near Louisville International Airport, which is an iconic site worth exploring when you're in the area.