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Rally's

3.6
(1262 reviews)

Business Details

5506 New Cut Road, Louisville, KY
40214, United States
(502) 361-5151
https://checkersandrallys.com/location/-2815125

About

Fast Food RestaurantBurger JointAmerican RestaurantCheckers Drive-In Restaurants, Inc
As the leaders in drive-thru for over 30 years Checkers & Rally’s locations are currently open and ready to serve our guests. We can provide our guests with the additional safety of an enclosed kitchen and limited personal contact – whether you choose to drive up, order ahead online, or have our food delivered. In response to concerns around the Coronavirus we have closed the few dining rooms that exist in the Checkers & Rally’s system and are limiting the number of people on our patio and at our walk-up windows. We are reinforcing our policies, including frequent and proper handwashing, along with the proper utilization and changing of gloves as we continue to serve our guests.

Details

  • Dine-inAvailable
  • Drive-throughAvailable

Location

Rally's
5506 New Cut Road, Louisville, KY
40214, United States

Hours

Reviews

3.6
1,262 reviews
5 stars
505
4 stars
255
3 stars
200
2 stars
95
1 star
207

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, with specific mentions of employees like Matt, Keshon, and Amanda for their excellent service.

Food Quality

While some customers enjoyed fresh and hot food, others reported issues with food quality, including greasy fries and incorrect orders.

Service Speed

The speed of service received mixed reviews; some customers experienced quick service, while others faced long wait times and order inaccuracies.

Cleanliness

Concerns were raised about cleanliness, with reports of unsanitary conditions and poor handling of food by staff.
  • BW
    Brandon Williams
    2 days ago
    5.0
    Great service, fresh food best rally’s in Louisville!
  • BM
    Barbara Miles
    Feb 22, 2026
    5.0
    Great late night Saturday young man was very kind and helped me save money and got quality food. Thank u new cut manager and staff.
  • NA
    N A
    Feb 12, 2026
    2.0
    Visited this Rally’s on 2/7 and ordered a chicken bite box combo. When I opened the box, there were only about six nugget pieces and maybe ten fries total. For a combo meal, that portion was extremely disappointing. When I brought it up to the team member, Regina, instead of trying to help or explain, she was rude and hostile and said, “What you get is what you get.” There was no attempt to fix the issue or provide any type of customer service. I've never experienced any issues at this location. And always received excellent customer service. Her negative attitude and refusal to address a valid concern is alarming and needs to be addressed. Definitely not what I expect when visiting any business.
  • HS
    Haley Stonecipher
    Feb 6, 2026
    5.0
    I love coming up here I know everytime my food will be hot and fresh thank you for the gentleman in the window for helping me with my order yall are doing an amazing job keep it up rally’s crew!!!!
  • RT
    Ronnie Turnmire
    Jan 31, 2026
    1.0
    I was a Dasher at this location and I was in dasher line to pickup. Worker with purple/blue or pink hair was leaned out window in someone’s car shooting the shit with them. Because of this the order should have been ready at 2:30 am I was sitting waiting 12 extra minutes beyond the time I was to pick up order. The worker thought I was taking pictures of her, she stared directly at me and shouted, “What are you doing?” Multiple times. And the. Went back in to work and car drove off. I was just playing a game on my phone while it was in the phone holder on the dash. When I got up to the window, the other worker came to the window and told me to call the customer and tell them that they were out of wings and what he wanted them to substitute. She kept demanding that I hand my phone over to her. she wanted to look at my pictures to see if I was taking pictures of the worker. I told her I am not handing you my phone. Customer’s food was late and they had wings!!!! She just needed a reason to try to get my phone!!! You are there to work. If you don’t wanna work then go home.

Frequently Asked Questions About Rally's

What are the operating hours of Rally's at 5506 New Cut Road?

Rally's is open Monday to Thursday from 10:00 AM to 3:00 AM, Friday and Saturday from 10:00 AM to 4:00 AM, and Sunday from 10:00 AM to 3:00 AM.

Does Rally's offer drive-thru and take-out services?

Yes, Rally's provides both drive-thru and take-out services for customer convenience.

Brand Certified Facts from Rally's

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Certified March 01, 2026Yext Knowledge Graph
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