Rally's

3.7
1367 reviews

About

Fast Food RestaurantBurger JointAmerican Restaurant
As the leaders in drive-thru for over 30 years Checkers & Rally’s locations are currently open and ready to serve our guests. We can provide our guests with the additional safety of an enclosed kitchen and limited personal contact – whether you choose to drive up, order ahead online, or have our food delivered. In response to concerns around the Coronavirus we have closed the few dining rooms that exist in the Checkers & Rally’s system and are limiting the number of people on our patio and at our walk-up windows. We are reinforcing our policies, including frequent and proper handwashing, along with the proper utilization and changing of gloves as we continue to serve our guests.

Details

  • Dine-inAvailable
  • Drive-throughAvailable

Location

Rally's
10310 Dixie Hwy., Louisville, KY
40272, United States

Hours

Reviews

3.7
1,361 reviews
5 stars
566
4 stars
287
3 stars
214
2 stars
92
1 star
202

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers reported inconsistent food quality, with some experiencing cold or poorly prepared items, while others praised the freshness and taste.

Service Issues

Several reviews highlighted rude or unprofessional behavior from staff, particularly from management, leading to negative customer experiences.

Customer Service

Despite some negative experiences, many customers appreciated friendly service from certain staff members, indicating a mix of positive and negative interactions.

Cleanliness Concerns

Multiple reviews mentioned cleanliness issues, including dirty utensils and unsanitary conditions, raising concerns about food safety.

Order Accuracy

There were frequent complaints about incorrect orders, with customers receiving wrong items or missing components.
  • MM
    motivated mu
    6 days ago
    5.0
    Having AI take my order is quite hilarious . But the staff was nice and my food was hot and fresh most definitely will be back .. I really miss 4 dollar meal deal tho that's my only complaint
  • LT
    lil trey
    Nov 13, 2025
    5.0
    good food and great mangers and clean bathrooms
  • JA
    John Allgier
    Nov 7, 2025
    2.0
    Lady at the drivethrough window was friendly. Really hate the A.I. at the drive through. Wish that they would get rid of it. Mentioned this to the manager. Seemed like he couldn't care Iess. Over been to other locations that turned this feature off. Although this location is closer, I might just drive to another store. The A. I. is so cold and impersonal.
  • OT
    Oweita Thornton
    Oct 29, 2025
    1.0
    The night-time manager is very rude and nasty. He's very sarcastic and always has an attitude.He literally mumbles things about you right in front of you. The girl at the window is rude and extremely unpleasant. They both are unprofessional and toxic to the Checker & Rally brand!!! The food was cold, and the drinks were watered down. My three separate orders were all forced into one small bag. When I asked for my food to be rebagged, they were displeased with my request and just threw my food into bags any kind of way. They way the manager was acting, I really didn't trust them handling my food. I was told it was my fault for not requesting individual bags for individual orders. The manager always has something to say as if he's not dealing with a paying customer. I've been going to this location for years, and I've seen a lot of employees come and go, and these two are by far the worst!!!!!!!!! They don't even deserve one star!!!
  • AZ
    Atlee Zabel
    Oct 12, 2025
    1.0
    Eat here quite often and usually no complaints. You’d think it’d be better when the store manager was there… Well that wasn’t the case here yesterday. The older lady (almost positive store manager) working the register at 6pm on October 11 2025 was absolutely awful. No business working in the service industry. To start she asked what she could get for me, when I start ordering immediately she cuts me off and yells to hold on. This happened twice just during my telling her to order. Fast forward, get home with the food and order is completely jacked. Two doubles with cheese were both a single tiny patty between a squished bun and that’s it. The fish sandwiched w no lettuce were both completely plain with a cold hard Clearly old pieces of fish. For our lover XL was Cold and soggy. My nephews chicken bite box was the only thing hot and fresh. The cheapest thing go figure. Something I forgot, tried to order milk shake Snapped at me that I wasn’t allowed to do that. Nobody was in line Behind me

Frequently Asked Questions About Rally's

What are the operating hours of Rally's on weekdays?

Rally's is open from 10:00 AM to 1:00 AM Monday through Thursday, and from 10:00 AM to 2:00 AM on Friday.

Does Rally's offer late-night service?

Yes, Rally's serves late-night meals and is open until 2:00 AM on Fridays and Saturdays, and until 1:00 AM on other days.