Pizza Hut

3.1
441 reviews

About

Pizza RestaurantFast Food RestaurantChicken Wings RestaurantTake Out RestaurantRestaurantRestaurant Delivery Service
Find your nearby Pizza Hut® at 9160 Taylorsville Rd in Louisville, KY. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.

Details

  • Dine-inNot available
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Pizza Hut
9160 Taylorsville Rd, Louisville, KY
40299, United States

Hours

Reviews

3.1
441 reviews
5 stars
148
4 stars
69
3 stars
45
2 stars
35
1 star
144

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rude staff and unprofessional behavior from management.

Food Quality

Many customers reported issues with food quality, including cold, undercooked, or burnt pizzas, and missing items.

Cleanliness

Several reviews mentioned unsanitary conditions in the restaurant, including dirty tables and a musty smell.

Delivery Issues

Customers frequently experienced delays in delivery, incorrect orders, and difficulty reaching the store for assistance.

Positive Experiences

Despite the negative feedback, some customers praised the food quality and service at specific locations, noting friendly staff and timely delivery.
  • JB
    James Burgess
    1 day ago
    1.0
    Ordered a pizza at 12:15am through their app 45 minutes before close for delivery. They took the order didn’t cancel, send a message stating they were closing early and couldn’t do the order. Instead our order got switched to a door dash. We had no information and it was getting late. We called the store three times and an employee answered and said we our closed and hung up. 1:00am hit and it was just an automated message. If you were going to cancel why make me wait over 40 minutes under the false impression that will be receiving food. Or did we just forget to check for orders? Either way no care for customers and now my husband and I our stuck running to a gas station to try to find something to eat after a 12 hour shift.
  • MK
    Matt Killinder
    Nov 3, 2025
    1.0
    Over the years, we have purchased a lot of pizza from this location. As time has progressed, this location is getting worse and worse. We ordered a single meat lovers deep dish at 8pm on Nov 1st. Got a text update that the order was being processed. 25 minutes later I clicked the link to check the status of the order to see that the order was cancelled. We attempted to call and were on hold on the phone for 20 minutes! Pizza Hut has hired an answering service to take calls but you don't actually speak to a store member unless they transfer you. So we waited on the phone and never spoke to a team member. I have been in this location multiple times it's going downhill. The inside has a weird smell, is dirty in the front area and the kitchen looks distasteful. Pizza Hut is continually dropping the ball especially this location. It either needs an overhaul or close this location. It get's our 1990's childhood hopes up to have Pizza Hut then is completely smashed when you attempt to order a pizza and it's late, or you never get it. BE BETTER DO BETTER PIZZA HUT.
  • TC
    Tom Combs
    Oct 28, 2025
    5.0
    The young gentleman who helped me was very helpful. I am disabled, and he took my pizza out to my car.
  • GJ
    Gibby John
    Oct 22, 2025
    1.0
    Worker in the back was saying racial slurs. It’s inappropriate and the manager did nothing to stop him. This is not the first time this happened and I don’t feel comfortable returning now because no one stops or reprimands him. The boys name is shiquin and he is terrible.
  • GE
    Genuine Eam
    Oct 22, 2025
    1.0
    the manager allows that worker with the matted braids to say racial slurs and it’s highly embarrassing, me and my family will never return to this outrageous atmosphere

Frequently Asked Questions About Pizza Hut

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