Pizza Hut

3.7
878 reviews

About

Pizza RestaurantFast Food RestaurantChicken Wings RestaurantTake Out RestaurantRestaurantRestaurant Delivery Service
Find your nearby Pizza Hut® at 3601 Buechel By-pass in Louisville, KY. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.

Details

  • Dine-inNot available
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Pizza Hut
3601 Buechel By-pass, Louisville, KY
40218, United States

Hours

Reviews

3.7
878 reviews
5 stars
402
4 stars
164
3 stars
120
2 stars
67
1 star
125

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers reported issues with food quality, including greasy pizzas, burnt items, and incorrect orders.

Customer Service

Numerous reviews highlighted poor customer service, including rude staff, unresponsive management, and long wait times.

Cleanliness

Several customers noted that the restaurant was dirty and in need of renovations.

Delivery Issues

Customers experienced significant delays in delivery, with some orders arriving cold or not at all.

Positive Experiences

Despite the negative feedback, some customers praised the food and service, particularly at specific locations.
  • DD
    Deja Doom
    Oct 19, 2025
    1.0
    Pizza was greasy missing toppings the breadsticks where uncooked and they didn’t even cut them I won’t be back
  • VM
    Vivek Mohat
    Sep 28, 2025
    1.0
    Called for an order that never arrived, said “Returned to store.” So I called them to confirm and got hung up on after I mentioned that I had an issue and then next time they just never picked up. Terrible customer service, thanks for stealing my money. Food is good but I probably will never order from here again since I’m down $31 and my pizza.
  • SA
    Sheesha Acosta
    Sep 24, 2025
    2.0
    I paid 21.80 for a burnt pizza with hardly anything on it I don't recommend ordering here
  • CS
    Christian Slank
    Sep 11, 2025
    3.0
    First time going to this Pizza Hut. People were very friendly, but food quality was not as expected. Didn't receive what I had ordered. My fault for not checking until I got home.
  • GI
    Gabby I
    Aug 26, 2025
    1.0
    Stopped by there today at 5:55pm to pick up 3 personal pans for my kids and the manager was dealing with some young customers, customers cursing at each other and making a scene. My 4yr old was with me. Next thing I know the manager and employee are kinda going back and forth and we were told it would be another 30mins. My pick up time was 6pm. We just left. It was nasty looking and the service was terrible. That store needs renovations and new management. The manager looked unprofessional. He wiped sweat with his shirt a few times. I was disgusted

Frequently Asked Questions About Pizza Hut

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Where can you get food delivery in Louisville, KY?

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