Pizza Hut

Reviews

• OF

  Olivia Ford

  Dec 22, 2025
  2.0
  My family ordered five pizzas from you last night around 5:45 for a 7:15 delivery. The pizzas showed up on time, which was good. But they had clearly been baked probably right after we called to order because they were all cold. Pretty ridiculous!!
• KC

  khalil crawford

  Nov 17, 2025
  1.0
  Trash
• JV

  Julian Velasquez

  Nov 13, 2025
  1.0
  Today I ordered the triple threat for me and my gf. It was supposed to come with 2 pizzas, cinna sticks, and bread sticks. What did I receive? A giant box with only my gfs pizza that she ordered. I called the delivery driver 4 times to no avail. Pizza hut here no longer has their own drivers, they contract with door dash. Ok...so I contacted Door Dash and Pizza hut directly. I was pretty understanding, mistakes happen and pizza hut is incredibly popular. I requested a redelivery what I was told by the manager here was "I'm not making any new orders." Manager was Hella rude and door dash was completely useless. I explained several times that its not a new order, I simply wasn't given my order, and all the manager kept saying was that she refuses to put in a new order for me. I ended up talking with the pizza hut customer service, because NOW since they refuse to deliver my missing items, i need a refund. The pizza hut costumer service representative claims that they don't handle refunds. All they can do is put in a request for my refund, and that the higher ups will "see if they can issue my refund in 1-3 business days". I'm completely done with pizza hut forever.
• AK

  Anna K.

  Nov 9, 2025
  1.0
  The woman who is working today at this location at 12:10pm on November 9th was extremely rude to me. I came in as a doordasher and was waiting over 15 minutes past the pickup time because she dropped a wing and had to cook new ones. That's totally fine, and I told her that it was fine. However the app allowed me to cancel and send someone else because at that point it wasn't worth the pay for me. After all, over 15 minutes had been added to the order and I get paid per order. I politely told her they will send someone else and she said to me, "Wow! I will make sure you don't come back here."
• LH

  Lindsey Hemsell

  Oct 20, 2025
  5.0
  Every worker who takes my order is so pleasant. It is my favorite pizza in Louisville, and they always try to give me the best deal.

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