Pizza Hut

3.6
324 reviews
Get DirectionsCallWebsite

Business Details

4211 Shelbyville Rd, Louisville, KY
40207, United States
(502) 895-4318
https://locations.pizzahut.com/ky/louisville/4211-shelbyville-rd
GoogleFacebook

About

Pizza RestaurantFast Food RestaurantChicken Wings RestaurantTake Out RestaurantRestaurantRestaurant Delivery Service
Find your nearby Pizza Hut® at 4211 Shelbyville Rd in Louisville, KY. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.

Details

  • Dine-inNot available
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Pizza Hut
4211 Shelbyville Rd, Louisville, KY
40207, United States

Hours

Reviews

3.6
324 reviews
5 stars
155
4 stars
53
3 stars
26
2 stars
27
1 star
63

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor customer service experiences, including difficulty reaching staff and rude interactions.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders, missing items, and poorly made pizzas.

Food Quality

Customers frequently mentioned cold, undercooked, or poorly topped pizzas, leading to dissatisfaction with the food quality.

Delivery Issues

Several reviews noted delays in delivery times and problems with delivery personnel, impacting overall customer satisfaction.

Staff Friendliness

Despite service issues, some customers praised the friendliness of the staff and their willingness to help.
  • KC
    khalil crawford
    Nov 17, 2025
    1.0
    Trash
  • JV
    Julian Velasquez
    Nov 13, 2025
    1.0
    Today I ordered the triple threat for me and my gf. It was supposed to come with 2 pizzas, cinna sticks, and bread sticks. What did I receive? A giant box with only my gfs pizza that she ordered. I called the delivery driver 4 times to no avail. Pizza hut here no longer has their own drivers, they contract with door dash. Ok...so I contacted Door Dash and Pizza hut directly. I was pretty understanding, mistakes happen and pizza hut is incredibly popular. I requested a redelivery what I was told by the manager here was "I'm not making any new orders." Manager was Hella rude and door dash was completely useless. I explained several times that its not a new order, I simply wasn't given my order, and all the manager kept saying was that she refuses to put in a new order for me. I ended up talking with the pizza hut customer service, because NOW since they refuse to deliver my missing items, i need a refund. The pizza hut costumer service representative claims that they don't handle refunds. All they can do is put in a request for my refund, and that the higher ups will "see if they can issue my refund in 1-3 business days". I'm completely done with pizza hut forever.
  • AK
    Anna K.
    Nov 9, 2025
    1.0
    The woman who is working today at this location at 12:10pm on November 9th was extremely rude to me. I came in as a doordasher and was waiting over 15 minutes past the pickup time because she dropped a wing and had to cook new ones. That's totally fine, and I told her that it was fine. However the app allowed me to cancel and send someone else because at that point it wasn't worth the pay for me. After all, over 15 minutes had been added to the order and I get paid per order. I politely told her they will send someone else and she said to me, "Wow! I will make sure you don't come back here."
  • LH
    Lindsey Hemsell
    Oct 20, 2025
    5.0
    Every worker who takes my order is so pleasant. It is my favorite pizza in Louisville, and they always try to give me the best deal.
  • NW
    Nathan Wagner
    Sep 29, 2025
    1.0
    I tried canceling my order 8 times each time was hung up or transferred to a dead line and if the call goes through don’t expect them to answer
Read more reviews on Google

Frequently Asked Questions About Pizza Hut

Looking for great pizza deals in Louisville, KY?

Hut Rewards® is the best way to earn free Pizza Hut pizza in the Louisville-area. Get great discounts, pizza deals and pizza coupons on the <a href=”https://www.pizzahut.com/index.php?menu=deals#/menu/deals">Pizza Hut deals</a> page or on the Pizza Hut <a href=”https://pizzahut.onelink.me/evpH/9a6932f6">mobile app</a>.

Where can you get food delivery in Louisville, KY?

With delivery drivers dedicated to keeping your food oven-hot, Pizza Hut is the best way to get fast food delivery. Order your food delivery today at <a href=”https://www.pizzahut.com/index.php?menu=deals#/menu/deals ">PizzaHut.com</a>or call .