Pizza RestaurantFast Food RestaurantChicken Wings RestaurantTake Out RestaurantRestaurantRestaurant Delivery ServicePizza Hut
Find your nearby Pizza Hut® at 5366 New Cut Rd in Louisville, KY. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.
Numerous customers reported consistent issues with incorrect orders, including wrong toppings and missing items.
Service Quality
Many reviews highlighted poor customer service, including rude staff and long wait times, leading to frustration among customers.
Food Quality
Several customers mentioned that the food was often cold, undercooked, or not as good as it used to be, with complaints about the freshness and preparation.
Positive Experiences
Despite the negative feedback, some customers praised the friendly staff and good service during their visits.
CD
Candace Dudley
Feb 22, 2026
1.0
I ordered from this store and my cheese sticks and cinnamon sticks were flat as a pancake!!! I called the store but of course no one answered the phone how do you fix something if no one answers the phone? Not doin Pizza Hut anymore!!!
AA
Accards
Jan 6, 2026
4.0
Got a treat box. One pizza was hot and fresh the other felt and tasted like it had been sitting for a while under a heap lamp
LD
Lola Danae
Dec 27, 2025
1.0
They can’t ever get the order right! Rather you order your food online, over the phone or in person, it’s almost ALWAYS going to be made wrong AND take forever to make. The food is typically cold and old, never on the right crust, then when you bring it to their attention they get mad, as if you’re not the one spending YOUR money ????
DP
Debbie Pollard
Dec 8, 2025
5.0
Very warm and welcoming. The service was excellent.
WJ
Will Jackson
Dec 5, 2025
1.0
I order pizza today for me and my kids online. My order was 103.73 and I order 6 pizza and a couple of bread stick which is normal for a pizza place order. I was than called by the manager whom informed me that I would need to order 2 hours in advance and that if i wanted the pizza it would be after 5. I believe she told me that so that I would cancel my order. I informed her I wasn't in a rush and that was fine with me. They cancelled my order which i didn't know until 1 hour and 30 min after. Once i called they informed me that my order was cancelled because of it was an inconvenience to them. This place is the worst service I have ever experienced. If you don't your job just say so.