Papa Johns Pizza

3.4
322 reviews
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Business Details

5000 Mud Lane, Louisville, KY
40229, United States
(502) 964-1664
https://locations.papajohns.com/united-states/ky/40229/louisville/5000-mud-lane?utm_source=gmb&utm_medium=organic
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About

Pizza Restaurant
At Papa Johns Pizza in Louisville, KY, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Louisville pizza for any occasion. Call us for pizza delivery in Louisville or stop by 5000 Mud Lane for carryout to order the best pizza in Louisville, along with breadsticks, wings, and more!

Details

  • DeliveryAvailable

Location

Papa Johns Pizza
5000 Mud Lane, Louisville, KY
40229, United States

Hours

Reviews

3.4
322 reviews
5 stars
141
4 stars
51
3 stars
22
2 stars
22
1 star
86

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rude staff, long wait times, and unresolved issues.

Order Accuracy

Many customers reported receiving incorrect orders, missing items, or poorly made pizzas.

Delivery Issues

Several reviews mentioned delivery problems, such as cold food, late deliveries, and drivers not notifying customers upon arrival.

Food Quality

Customers expressed disappointment with the quality of the pizza, citing issues like undercooked crust, sparse toppings, and unsanitary conditions.

Positive Staff Interactions

Some customers praised specific staff members for their friendliness and helpfulness, indicating that positive experiences do occur.
  • JL
    Jessie Lee
    Oct 28, 2025
    5.0
    Excellent pizza, excellent service.
  • JT
    John Tryon
    Oct 25, 2025
    1.0
    I hate being sent to a call center for my pizza order from someone who has broken english. I'm going to choose to use a local company where an employee at the store will and take my order.
  • JO
    Jason Orafferty
    Oct 19, 2025
    1.0
    I was refused service wouldn't take my order my money or debit card at that location they lost my business
  • AG
    Andrew Grant
    Oct 8, 2025
    1.0
    I’m placed my order at 8:25. Delivery was supposed to be 8:50. It’s 9:50. I called the store once and they said my order was lost. They would remake it. Oder never arrived. Manager (who made sure to tell me he was from another store) couldn’t explain why my pizza was lost…
  • AF
    Abby Ford
    Oct 5, 2025
    1.0
    I had an issue with an order that I had placed and when I called to speak with someone about it I was blown off and hung up on. 0/10 customer service and I will not be going back. I hope that they can find people that know how to service customers better in the future.
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Frequently Asked Questions About Papa Johns Pizza

What are the delivery hours for Papa Johns Pizza in Louisville, KY?

Delivery is available Monday to Thursday and Sunday from 10:00 AM to 1:00 AM, and on Fridays and Saturdays from 10:00 AM to 2:00 AM.

Can I order carryout or takeout from Papa Johns Pizza?

Yes, takeout is available with the same hours as delivery: 10:00 AM to 1:00 AM Sunday to Thursday, and 10:00 AM to 2:00 AM on Friday and Saturday.