Papa Johns Pizza

3.2
285 reviews

About

Pizza RestaurantPapa John's
At Papa Johns Pizza in Louisville, KY, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Louisville pizza for any occasion. Call us for pizza delivery in Louisville or stop by 4673 OUTER LOOP for carryout to order the best pizza in Louisville, along with breadsticks, wings, and more!

Details

  • DeliveryAvailable

Location

Papa Johns Pizza
4673 OUTER LOOP, Louisville, KY
40219, United States

Hours

Reviews

3.2
285 reviews
5 stars
107
4 stars
45
3 stars
31
2 stars
14
1 star
88

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unprofessional staff, with complaints about managers being dismissive and unhelpful.

Food Quality

Many customers reported issues with food quality, including undercooked pizzas, incorrect orders, and unsanitary conditions.

Delivery Issues

Frequent complaints about late deliveries, incorrect orders, and poor communication regarding order status.

Positive Experiences

Some customers praised specific staff members for excellent service and noted positive experiences with food quality on occasion.
  • WL
    William Taylor (Link)
    Dec 27, 2025
    1.0
    I ended up spending $50 on a large two topping pizza and 10 wings to have delivered at 5:30 PM. I got my food about an hour and a half early; the delivery driver made me pull the food out out of his bag; there were 27 pepperoncini’s thrown in the corners of the box and on the pizza (I counted); and the pizza looked like it was made by a seven year-old with an adult standing behind them telling them it was “looking good, bud”. Looks like I’m never getting Papa John’s again. Thanks, Outer Loop.
  • RK
    robert knecht
    Dec 21, 2025
    1.0
    I was overcharged and the staff was rude and did not fix the mistake.
  • NE
    Nic Eastman
    Dec 5, 2025
    1.0
    Crust was flat and hard. The pizza from Speedway is better at this point
  • DL
    D Lee
    Oct 11, 2025
    1.0
    I asked this girl repeatedly if they had my order. Considering she had told me it would be ready in 5 minutes 10 minutes beforehand. I asked her after waiting far longer than I should have if they had two medium pizzas coming out and she said they did. After waiting a few more minutes I asked her again and it turns out, they didn't even have the pizzas made. Then the young lady with the braids started mumbling under her breath and making facial expressions. When I called her out on her attitude she started getting belligerent. Just like she did with the customer that was before me. So I asked who the general manager was. They refused to give me the name. That's not how this works. I've worked for Papa John's for over 15 years and if somebody has an issue, you tell them who the general manager is. I will be following this up with the DO of this store. The entire crew were slow and apathetic. I come from two different million dollar Papa John's stores in Louisville and I know a dead store when I see it. They had an empty screen and a handful of boxed orders on the heat racks. Now I know why they're not busy. Absolutely pathetic store.
  • MM
    MsHawaii
    Sep 18, 2025
    5.0
    The whole crew is holding it down!! (It's pretty busy) The young man taking orders has WONDERFUL CUSTOMER SERVICE SKILLS!!

Frequently Asked Questions About Papa Johns Pizza

What are the operating hours for delivery at Papa Johns Pizza in Louisville, KY?

Delivery is available Monday through Thursday and Sunday from 10:00 AM to 12:00 AM, and Friday and Saturday from 10:00 AM to 1:00 AM.

Does Papa Johns offer takeout services and what are the hours?

Yes, takeout is available Monday through Thursday and Sunday from 10:00 AM to 12:00 AM, and Friday and Saturday from 10:00 AM to 1:00 AM.