Papa Johns Pizza

3.5
383 reviews
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Business Details

5010 Preston Highway, Louisville, KY
40213, United States
(502) 968-9999
https://locations.papajohns.com/united-states/ky/40213/louisville/5010-preston-highway?utm_source=gmb&utm_medium=organic
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About

Pizza RestaurantPapa John's
At Papa Johns Pizza in Louisville, KY, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Louisville pizza for any occasion. Call us for pizza delivery in Louisville or stop by 5010 Preston Highway for carryout to order the best pizza in Louisville, along with breadsticks, wings, and more!

Details

  • DeliveryAvailable

Location

Papa Johns Pizza
5010 Preston Highway, Louisville, KY
40213, United States

Hours

Reviews

3.5
383 reviews
5 stars
173
4 stars
65
3 stars
30
2 stars
15
1 star
100

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rude staff and unresponsive management.

Order Accuracy

Many customers reported issues with incorrect orders and missing items, leading to dissatisfaction.

Food Quality

Feedback indicated inconsistent food quality, with complaints about cold, undercooked, or poorly prepared pizzas.

Delivery Issues

Several customers experienced significant delays in delivery, with some orders never arriving.

Positive Experiences

Despite the negative feedback, some customers praised the pizza quality and friendly staff.
  • CC
    CBP
    Dec 20, 2025
    1.0
    Yesterday was my birthday, do you think this is fair? I ordered a pizza and look how they delivered it! It's so disrespectful.
  • MW
    Morgan Weilbacher
    Nov 2, 2025
    1.0
    Ordered take out ahead of time to provide a treat for my students. I scheduled it for 3:15, called at 3:45 after no sign of pizza delivery, and they said they didn’t have a driver and I needed to come pick it up. Terrible customer service. I couldn’t pick it up so I just cancelled the food.
  • DW
    Deep Warrior
    Oct 18, 2025
    1.0
    The pizza was not what I ordered I ordered two mediums one with three cheese extra cheese two slices had zero cheese on them I ordered a barbecue pineapple onion and banana pepper Pizza did not get banana peppers garlic butters were open the food did not taste good what a shame I ordered from here a lot I've had a few problems just by far the worst don't know if I'll order from the store again
  • MS
    Ms. Shelia
    Oct 5, 2025
    5.0
    Fast and quality service; online order.
  • KR
    Kimberly R
    Jul 21, 2023
    3.0
    Workers are rude
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Frequently Asked Questions About Papa Johns Pizza

What are the delivery hours for Papa Johns Pizza in Louisville, KY?

Papa Johns Pizza offers delivery from 10:00 AM to 1:00 AM Monday through Thursday and Sunday, and from 10:00 AM to 2:00 AM on Fridays and Saturdays.

Can I order carryout from Papa Johns Pizza at 5010 Preston Highway?

Yes, carryout orders are available daily from 10:00 AM to 1:00 AM Sunday through Thursday, and until 2:00 AM on Fridays and Saturdays.