Papa Johns Pizza

3.2
490 reviews

About

Pizza Restaurant
At Papa Johns Pizza in Louisville, KY, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Louisville pizza for any occasion. Call us for pizza delivery in Louisville or stop by 2111 West Broadway for carryout to order the best pizza in Louisville, along with breadsticks, wings, and more!

Details

  • DeliveryAvailable

Location

Papa Johns Pizza
2111 West Broadway, Louisville, KY
40211, United States

Hours

Reviews

3.2
490 reviews
5 stars
188
4 stars
72
3 stars
45
2 stars
32
1 star
153

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including long wait times, incorrect orders, and unhelpful staff.

Food Quality

Mixed reviews on food quality, with some praising the taste while others reported issues like undercooked or incorrect pizzas.

Delivery Problems

Many complaints about delivery issues, including orders not arriving, wrong items delivered, and delays.

Customer Service

Frequent reports of rude or unprofessional behavior from staff, particularly management, leading to customer dissatisfaction.

Cleanliness Concerns

Some customers noted unsanitary conditions, including finding hair in food and general cleanliness issues.
  • VR
    Venita Reed
    Nov 6, 2025
    1.0
    This little girl that is working the front counter is nasty and rude. She has no customer service skills
  • WS
    Walter Spencer
    Oct 14, 2025
    4.0
    Goddess supreme large it was tasty and the service was okay atmosphere okay
  • MG
    Madison Gooch
    Aug 30, 2025
    1.0
    My order was supposed to be ready at 8:55pm so I got there at 9pm and they wouldn’t speak or look at anyone. I finally asked if they had one for my name and they said “not ready yet” they said this to many people. After standing there in a crowded room for 45 minutes I asked again and they said they don’t have an order for me and that I didn’t order there. I showed them my screen and confirmed I ordered there and they said they must’ve given it away to someone else… I said well can you make it again? I already paid for it. He said he’d have to ask his manager. (He did apologize for my order not being there and I felt bad that he had a lot to do so he was probably overwhelmed) I waited another 20 minutes and they asked me to wait in my car.
  • PC
    Pamela Chandler
    Aug 26, 2025
    3.0
    The lady delivered my to the back of my house. Since I have a camera, I saw it when she delivered the pizza. Unacceptable.
  • SA
    Samantha Atkins
    Aug 12, 2025
    1.0
    My pizza was incorrect. When I attempted to call and advise the store that my order was wrong. I was hung up on. Then someone attempted to take $30 off my debit card and when it wouldn't go thru they attempted to take $50!! They were trying to link my card info to something named "Rmtly Dea3c". Beware of this location!!!

Frequently Asked Questions About Papa Johns Pizza

What are the delivery hours for Papa Johns Pizza in Louisville, KY?

Delivery is available Monday and Wednesday from 10:00 AM to 9:00 PM, Tuesday and Thursday from 10:00 AM to 11:00 PM, Friday and Saturday from 10:00 AM to midnight, and Sunday from 10:00 AM to 11:00 PM.

Can I order takeaway from Papa Johns Pizza, and what are the pickup hours?

Yes, you can order carryout with pickup hours from 10:00 AM to 11:00 PM from Monday to Sunday, except Friday and Saturday when pickup is available until midnight.