Papa Johns Pizza

3.2
492 reviews
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Business Details

2111 West Broadway, Louisville, KY
40211, United States
(502) 774-8555
https://locations.papajohns.com/united-states/ky/40211/louisville/2111-west-broadway?utm_source=gmb&utm_medium=organic
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About

Pizza RestaurantPapa John's
At Papa Johns Pizza in Louisville, KY, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Louisville pizza for any occasion. Call us for pizza delivery in Louisville or stop by 2111 West Broadway for carryout to order the best pizza in Louisville, along with breadsticks, wings, and more!

Details

  • DeliveryAvailable

Location

Papa Johns Pizza
2111 West Broadway, Louisville, KY
40211, United States

Hours

Reviews

3.2
492 reviews
5 stars
188
4 stars
73
3 stars
45
2 stars
32
1 star
154

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rude staff, unhelpful managers, and long wait times for assistance.

Order Accuracy

Many customers reported issues with incorrect orders, including wrong toppings and missing items, leading to significant dissatisfaction.

Food Quality

Feedback indicated inconsistent food quality, with complaints about undercooked pizzas, cold deliveries, and even food safety concerns.

Delivery Issues

Several customers experienced problems with delivery, including late arrivals, orders not being delivered at all, and mishandling by delivery drivers.
  • KE
    Kimani Ealom
    Dec 28, 2025
    4.0
    The staff was slow and lacked attentiveness and friendliness. Didn't expect much more though given the location. But the pizza was really good! LOL
  • DB
    Del B
    Dec 6, 2025
    1.0
    Horrrible!!!! I will never ever order from this store again they don’t care about nothing but just being a body on the clock! Look at this pizza ain’t no way yall thought this was acceptable to send to me and it’s freezing cold!
  • VR
    Venita Reed
    Nov 6, 2025
    1.0
    This little girl that is working the front counter is nasty and rude. She has no customer service skills
  • WS
    Walter Spencer
    Oct 14, 2025
    4.0
    Goddess supreme large it was tasty and the service was okay atmosphere okay
  • MG
    Madison Gooch
    Aug 30, 2025
    1.0
    My order was supposed to be ready at 8:55pm so I got there at 9pm and they wouldn’t speak or look at anyone. I finally asked if they had one for my name and they said “not ready yet” they said this to many people. After standing there in a crowded room for 45 minutes I asked again and they said they don’t have an order for me and that I didn’t order there. I showed them my screen and confirmed I ordered there and they said they must’ve given it away to someone else… I said well can you make it again? I already paid for it. He said he’d have to ask his manager. (He did apologize for my order not being there and I felt bad that he had a lot to do so he was probably overwhelmed) I waited another 20 minutes and they asked me to wait in my car.
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Frequently Asked Questions About Papa Johns Pizza

What are the delivery hours for Papa Johns Pizza in Louisville, KY?

Delivery is available Monday and Wednesday from 10:00 AM to 9:00 PM, Tuesday and Thursday from 10:00 AM to 11:00 PM, Friday and Saturday from 10:00 AM to midnight, and Sunday from 10:00 AM to 11:00 PM.

Can I order takeaway from Papa Johns Pizza, and what are the pickup hours?

Yes, you can order carryout with pickup hours from 10:00 AM to 11:00 PM from Monday to Sunday, except Friday and Saturday when pickup is available until midnight.