Papa Johns Pizza

3.7
237 reviews

About

Pizza RestaurantPapa John's
At Papa Johns Pizza in Louisville, KY, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Louisville pizza for any occasion. Call us for pizza delivery in Louisville or stop by 2301 Bardstown Rd for carryout to order the best pizza in Louisville, along with breadsticks, wings, and more!

Details

  • DeliveryAvailable

Location

Papa Johns Pizza
2301 Bardstown Rd, Louisville, KY
40205, United States

Hours

Reviews

3.7
237 reviews
5 stars
117
4 stars
43
3 stars
22
2 stars
9
1 star
46

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer experiences with service quality were mixed, with some praising friendly staff while others reported rude and unprofessional behavior.

Order Accuracy

Multiple customers noted issues with incorrect orders and missing items, leading to dissatisfaction.

Food Quality

Feedback on food quality varied, with some customers enjoying the pizza while others complained about undercooked or poorly made items.

Cleanliness

Several reviews highlighted concerns about cleanliness and food safety practices at the location.

Delivery Issues

Customers frequently reported problems with delivery times, including late arrivals and cold food.
  • BS
    Billie Skaggs
    Dec 27, 2025
    1.0
    Ordered pizza at 7...talked to Kyle shift manager he said pizza had been completed ..my brother didn't get pizza .called Kyle again not only was he rude but nasty about pizza being delivered again ..my brother still has no pizza .customer service in restaurant s today is poor and for Kyle to be shift manager ..well.. not
  • CL
    Carl Leonhardt
    Dec 16, 2025
    5.0
    Great service
  • BH
    Brooklynn Harley
    Dec 3, 2025
    5.0
    So this store is made by it's employees, especially great service from a younger guy named Mason, be always double checks my orders and makes sure all of my sauces are with my pizza. There's another guy when masons not there that takes great care of orders and his name is Logan.. Shout out to two of the best workers
  • AB
    April Behling
    Dec 2, 2025
    5.0
    This location my favorite right in the heart of the Highlands
  • EC
    Elhadrami Cheikh
    Nov 22, 2025
    1.0
    I visited this place on November 22 at around 8:30 PM, and I had one of the worst customer service experiences I’ve ever seen . When I arrived to place an order, two employees were sitting at the cashier, both completely focused on their phones. I politely said “excuse me,” but instead of responding professionally, they just stared at me and laughed. I waited for a while, and when I asked again if someone could take my order, one of them continued laughing and finally took it in a very rude and disrespectful way. There was absolutely no professionalism, no respect, and no basic customer service. Both employees behaved in a childish and offensive manner. This experience was extremely disappointing, and I will not be returning. Management needs to take customer service seriously and train their staff properly.

Frequently Asked Questions About Papa Johns Pizza

What are the delivery hours for Papa Johns Pizza in Louisville, KY?

Papa Johns Pizza delivers from 10:00 AM to midnight Monday through Thursday and Sunday, and until 1:00 AM on Friday and Saturday.

Can I order carryout from Papa Johns Pizza and what are the takeout hours?

Yes, carryout is available from 10:00 AM to midnight Monday through Thursday and Sunday, and until 1:00 AM on Friday and Saturday.