Papa Johns Pizza

3.4
275 reviews

About

Pizza Restaurant
At Papa Johns Pizza in Louisville, KY, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Louisville pizza for any occasion. Call us for pizza delivery in Louisville or stop by 221 S. Hurstbourne Pkwy for carryout to order the best pizza in Louisville, along with breadsticks, wings, and more!

Details

  • DeliveryAvailable

Location

Papa Johns Pizza
221 S. Hurstbourne Pkwy, Louisville, KY
40222, United States

Hours

Reviews

3.4
275 reviews
5 stars
110
4 stars
45
3 stars
31
2 stars
19
1 star
70

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some praised helpful staff while others reported rudeness and poor handling of complaints.

Food Quality

Inconsistent food quality; several customers reported undercooked pizzas and missing toppings, while others enjoyed fresh and delicious food.

Delivery Issues

Frequent complaints about late deliveries, incorrect orders, and lack of communication regarding order status.

Cleanliness

Concerns raised about unsanitary conditions in the store, including lack of gloves and hair nets among staff.

Management

Mixed feedback on management; some customers appreciated the responsiveness, while others criticized their handling of issues.
  • TS
    Timothy Sanford
    3 days ago
    1.0
    Literally the worst Papa John’s Pizza I’ve ever ordered. Bumped up to an x-large BBQ and it tasted like they spread a medium pizza ingredients over an x-large crust. My son asked if I ordered it with light sauce. $31, after $4 discount, for a a pizza that didn’t meet frozen grocery store standards. Bland! Got here fast, but not hot. I’m done.
  • MP
    Matt Pierce
    Nov 7, 2025
    1.0
    Ordered delivery at 4:30 Friday afternoon and received my order at 5:45. It was cold and wasn’t sealed. Apparently Papa John’s uses Door Dash to deliver their pizzas and suggested I pick up my pizza next time…I was home alone with my 2 year old.
  • AA
    Asher
    Nov 6, 2025
    2.0
    Ordered two pizzas from the app, got a notification that DoorDash would be delivering them, then the driver never showed up or tried to contact me.
  • KA
    Kyle Anderson
    Oct 24, 2025
    5.0
    Mixed bag review. Birthday party with 24 kiddos. We placed an app order at 3:55 for a 5:45 delivery. At 5:39 it wasn't cooking. Spoke to the manager, who sounded overwhelmed. But we were assured 30 and it would be there. When the pizza was done, it said delivery approx of 7:08. So I called, placed on carryout and picked it up. The store was full or Doordashers and delivery guys. The pizzas were hot, tasted amazing, and the party was saved. Then we received a refund for the order. Which was not asked for, and was incredibly gracious. Thanks for standing behind your employees and your store. This gesture was above and beyond our expectations. We are talking about delivery, after all. Which is such a novelty. Thanks for making it right. We will continue to be patrons on the value and customer service.
  • DB
    David Blaine
    Sep 6, 2025
    5.0
    This store is great. The GM really cares about her job and the pizzas are great.

Frequently Asked Questions About Papa Johns Pizza

What are the delivery hours for Papa Johns Pizza in Louisville, KY?

Papa Johns Pizza delivers from 10:00 AM to 12:00 AM Monday through Thursday and Sunday, and from 10:00 AM to 1:00 AM on Fridays and Saturdays.

Can I order takeout from Papa Johns Pizza in Louisville, KY?

Yes, takeout is available daily from 10:00 AM to 12:00 AM Sunday through Thursday, and until 1:00 AM on Fridays and Saturdays.