Papa Johns Pizza

3.4
277 reviews
Get DirectionsCallWebsite

Business Details

221 S. Hurstbourne Pkwy, Louisville, KY
40222, United States
(502) 339-9990
https://locations.papajohns.com/united-states/ky/40222/louisville/221-s.-hurstbourne-pkwy?utm_source=gmb&utm_medium=organic
GoogleFacebookInstagramTwitter

About

Pizza RestaurantPapa John's
At Papa Johns Pizza in Louisville, KY, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Louisville pizza for any occasion. Call us for pizza delivery in Louisville or stop by 221 S. Hurstbourne Pkwy for carryout to order the best pizza in Louisville, along with breadsticks, wings, and more!

Details

  • DeliveryAvailable

Location

Papa Johns Pizza
221 S. Hurstbourne Pkwy, Louisville, KY
40222, United States

Hours

Reviews

3.4
277 reviews
5 stars
111
4 stars
45
3 stars
32
2 stars
19
1 star
70

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers reported inconsistent food quality, with issues such as undercooked pizzas, missing toppings, and poor preparation.

Customer Service

Mixed feedback on customer service, with some praising staff for their helpfulness while others reported rudeness and poor handling of complaints.

Delivery Issues

Numerous complaints about late deliveries, incorrect orders, and lack of communication regarding order status.

Cleanliness Concerns

Several reviews highlighted unsanitary conditions in the store, including improper food handling and cleanliness issues.

Positive Experiences

Despite the negative feedback, some customers expressed satisfaction with the food and service, particularly praising specific staff members.
  • ML
    Melanie V. Lazenby
    6 days ago
    5.0
    Want to give y'all at houratbourne a shout out, my family just had it for dinner, still the best wings compared to your neighbors,I get unsaused and they are so juicy. I don't normally eat the pizza but it looked so good that I said I gotta try that. The pizza was the best we had yet from y'all! The brownie was still warm and soft, it was delicious! We needed this, I've been down with an injury and we weren't expecting great food and fast, friendly delivery! Thank you and keep up the good work and food, we loved it!
  • CR
    Chiara Rizza
    Nov 26, 2025
    3.0
    I tried Papa John’s, a well-known chain that offers different types of dough. Since I’m celiac, I went for the gluten-free option and, as an Italian, I can say it was actually a good 🍕😅. I ordered a Margherita with ham, and I really enjoyed it.
  • TS
    Timothy Sanford
    Nov 21, 2025
    1.0
    Literally the worst Papa John’s Pizza I’ve ever ordered. Bumped up to an x-large BBQ and it tasted like they spread a medium pizza ingredients over an x-large crust. My son asked if I ordered it with light sauce. $31, after $4 discount, for a a pizza that didn’t meet frozen grocery store standards. Bland! Got here fast, but not hot. I’m done.
  • MP
    Matt Pierce
    Nov 7, 2025
    1.0
    Ordered delivery at 4:30 Friday afternoon and received my order at 5:45. It was cold and wasn’t sealed. Apparently Papa John’s uses Door Dash to deliver their pizzas and suggested I pick up my pizza next time…I was home alone with my 2 year old.
  • AA
    Asher
    Nov 6, 2025
    2.0
    Ordered two pizzas from the app, got a notification that DoorDash would be delivering them, then the driver never showed up or tried to contact me.
Read more reviews on Google

Frequently Asked Questions About Papa Johns Pizza

What are the delivery hours for Papa Johns Pizza in Louisville, KY?

Papa Johns Pizza delivers from 10:00 AM to 12:00 AM Monday through Thursday and Sunday, and from 10:00 AM to 1:00 AM on Fridays and Saturdays.

Can I order takeout from Papa Johns Pizza in Louisville, KY?

Yes, takeout is available daily from 10:00 AM to 12:00 AM Sunday through Thursday, and until 1:00 AM on Fridays and Saturdays.