Papa Johns Pizza

3.0
288 reviews
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Business Details

3511 Springhurst Commons Drive, Louisville, KY
40241, United States
(502) 426-8999
https://locations.papajohns.com/united-states/ky/40241/louisville/3511-springhurst-commons-drive?utm_source=gmb&utm_medium=organic
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About

Pizza Restaurant
At Papa Johns Pizza in Louisville, KY, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Louisville pizza for any occasion. Call us for pizza delivery in Louisville or stop by 3511 Springhurst Commons Drive for carryout to order the best pizza in Louisville, along with breadsticks, wings, and more!

Details

  • DeliveryAvailable

Location

Papa Johns Pizza
3511 Springhurst Commons Drive, Louisville, KY
40241, United States

Hours

Reviews

3.0
288 reviews
5 stars
102
4 stars
38
3 stars
17
2 stars
15
1 star
116

What are people saying?

AI-generated from recent customer reviews

Food Quality

Inconsistent pizza quality reported, with many customers receiving undercooked or poorly made pizzas.

Customer Service

Mixed reviews on customer service; some praised friendly staff while others reported rude and unhelpful employees.

Order Accuracy

Frequent issues with incorrect orders, missing items, and poor communication regarding order status.

Delivery Issues

Long wait times for delivery and cancellations without notification were common complaints.

Management Problems

Concerns about management practices, including employee turnover and lack of effective leadership.
  • LL
    Lenny
    Oct 30, 2025
    5.0
    Great pizza and condiments availability. Nice, friendly service in a fast paced environment.
  • KS
    Kayla Schutt
    Oct 23, 2025
    5.0
    Awesome Pizza 🍕
  • HI
    Halid Ibrahimovic
    Oct 19, 2025
    1.0
    Terrible pizza and cheese sticks. Do not recommend and will not buy again. New employees every two weeks, probably terrible upper Management, Regional Management.
  • ER
    Elisha Russell
    Oct 1, 2025
    5.0
    This is literally the BEST papa John’s I’ve been too! Highly recommend. Staff is super friendly & very understanding. The pizza is always fresh & so good!
  • MT
    Miranda Thompson
    Oct 1, 2025
    2.0
    I have been ordering pizza from this location for 3 years now. I have experienced a lot of good pizza and MOSTLY undercooked pizza here. It seems that getting pizza that is not undercooked here is unfortunately dependent on the mood of the employees there because 7 out of 10 times I receive undercooked pizza and cheese sticks as well as undercooked garlic knots. I shouldn't have to say this in a review but please... if someone puts that they want their pizza cooked well done (like I do every time)... ACTUALLY DO IT. I'm sick and tired of having to call and ask for a re-delivery and wait LONGER to eat a pizza that should have been cooked to a safe to eat temperature the FIRST TIME I ordered it that day. I have ordered directly through the website majority of the time and when Doordash picks up my order, I genuinely feel sorry for these Dashers when they have to wait 30 minutes- 2 hours for ONE order as well as locals having to do the same. Please step your game up Springhurst Papa John's, I genuinely do not want to go to a location 25+ minutes out of my way when ya'll are 10 minutes away.
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Frequently Asked Questions About Papa Johns Pizza

What are the delivery hours for Papa Johns Pizza at 3511 Springhurst Commons Drive, Louisville, KY?

Papa Johns Pizza delivers from 10:00 AM to 1:00 AM Monday through Thursday and Sunday, and from 10:00 AM to 2:00 AM on Friday and Saturday.

Can I order carryout from Papa Johns Pizza at this location?

Yes, you can order carryout from Papa Johns Pizza during their takeout hours, which are 10:00 AM to 1:00 AM Monday through Thursday and Sunday, and 10:00 AM to 2:00 AM on Friday and Saturday.