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Toasted Italiano & Balsamic Chicken Greens with Grains
Brand Certified

Panera Bread

3.9
(380 reviews)

Business Details

(502) 317-6693

About

CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCatererPanera
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Louisville is here with warmth and welcome. Panera Bread. Food as it should be.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Panera Bread
10405 Southpointe Boulevard, Louisville, KY
40291, United States

Hours

Reviews

3.9
380 reviews
5 stars
208
4 stars
66
3 stars
29
2 stars
29
1 star
48

What are people saying?

AI-generated from recent customer reviews

Food Quality

While many customers enjoyed the food, there were consistent complaints about items being stale, poorly prepared, or missing ingredients.

Customer Service

Numerous reviews highlighted poor customer service, including unhelpful staff, dismissive attitudes, and lack of responsiveness to complaints.

Order Accuracy

Several customers reported issues with incorrect orders, missing items, and overall dissatisfaction with how mistakes were handled.

Cleanliness

There were complaints about dirty tables and unsanitary conditions, particularly regarding food presentation and restaurant cleanliness.

Pricing

Customers noted that while the food is good, it is often considered overpriced for the quality and portion sizes.
  • JP
    Jerry Pinotti
    Jan 17, 2026
    5.0
    Good food, arrived quickly and accurately. Front counter staff was friendly.
  • GP
    gabrielle perkins
    Jan 16, 2026
    1.0
    I used to think Panera was a safe bet, but this location proved me very wrong. The food was overpriced and slapped together with zero care. My order was wrong, lukewarm, and missing items, and when I pointed it out, the staff acted like it was an inconvenience that I even noticed. The real issue was management. The manager, Aziz, was dismissive and uninterested in resolving the problem. No apology, no effort to fix the mistake, just an attitude that made it clear customer service is not a priority here. For a place that markets itself as fresh, welcoming, and high quality, this experience was the complete opposite. Plenty of other restaurants value their customers more. I won’t be returning.
  • SB
    Sheila B
    Jan 15, 2026
    1.0
    I get online and order chicken noodle soup and most days and I mean 90% of the time it should be called chicken broth soup I have one noodle tonight. This is ridiculous. Somebody in charge needs to look at the soup. I have a video tonight if you need to see my broth soup.
  • GM
    Greg Mooneyhan
    Jan 2, 2026
    5.0
    Food was great. There chili is really really good!
  • MM
    Molly Mosby
    Nov 29, 2025
    5.0
    Service was excellent. The food was delicious. Dining room was clean. The manager was friendly and attentive - even checked on us after we received our food. I’m a a Panera Bread fan, and this is one of the best I’ve been in.

Frequently Asked Questions About Panera Bread

Does Panera Bread in Louisville accept reservations?

No, Panera Bread does not accept reservations at this location.

What are the operating hours of Panera Bread in Louisville?

Panera Bread is open Monday to Saturday from 6:00 AM to 9:00 PM, and Sunday from 7:00 AM to 9:00 PM.

Brand Certified Facts from Panera Bread

Panera Bread partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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