CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCatererPanera
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Louisville is here with warmth and welcome. Panera Bread. Food as it should be.
While many customers praised the food as delicious and fresh, there were several complaints about stale items and poor quality, particularly with salads and sandwiches.
Service Issues
Numerous reviews highlighted poor customer service, including long wait times, unhelpful staff, and mistakes with orders.
Cleanliness
Some customers reported unsanitary conditions, including dirty tables and food items that appeared old or improperly handled.
Staff Attitude
Feedback indicated a mix of friendly and unprofessional staff behavior, with some customers experiencing rudeness and lack of attention.
Pricing Concerns
Several reviews mentioned that the prices were high relative to the quality and quantity of food received.
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Greg Mooneyhan
Jan 2, 2026
5.0
Food was great. There chili is really really good!
MM
Molly Mosby
Nov 29, 2025
5.0
Service was excellent. The food was delicious. Dining room was clean. The manager was friendly and attentive - even checked on us after we received our food. I’m a a Panera Bread fan, and this is one of the best I’ve been in.
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Ellery Thomason
Nov 16, 2025
1.0
They take self service to the extreme. I ordered two ceaser salads both with baguette sides. I didn’t receive the baguettes. They didn’t come with dressing. There was a hair in one of them bowls and both bowls had dust and dirt on them. didn’t even look like they have been cleaned. very unhappy with my whole lunch today. i tried to get someone attention to fix it and no one help me.
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Lindsey Velie
Oct 24, 2025
5.0
As a Sip Club member I visit a lot of Paneras, this one consistently has the best staff! Shout out to Ada for her attention to detail and positive attitude every morning!
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MIchael Wojcicki
Oct 14, 2025
4.0
Convenient location getting on or off to 65 or going north on bardstown road.