CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCatererPanera
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Louisville is here with warmth and welcome. Panera Bread. Food as it should be.
Customers frequently reported long wait times, incorrect orders, and poor customer service experiences.
Food Quality
Mixed reviews on food quality, with some praising the taste while others criticized portion sizes and preparation.
Cleanliness
Several reviews highlighted cleanliness issues, including dirty tables and unsanitary conditions.
Staff Friendliness
While some customers noted friendly and helpful staff, others experienced unenthusiastic service.
Pricing Concerns
Many customers felt that the prices were too high for the quality and portion sizes of the food.
VC
Victor Castillo
Feb 8, 2026
5.0
⭐⭐⭐⭐⭐
Shoutout to Zenyiah at Panera Bread! She helped me figure out the perfect sandwich for the occasion and gave me great suggestions without rushing me at all. Super kind, warm, and genuinely helpful,the kind of service that makes you want to come back. She definitely deserves a raise 🙌 Exceptional customer service!
JB
Jay Brooks
Jan 31, 2026
1.0
Waited 20 mins in drive thru for the order once it finally came up the busted bag dripped my chilli all over the place and I didn't have any more time to spare but especially since they where rude about it and thought the matter was funny! No offer to make it right smh
IR
Isa Roman
Jan 2, 2026
3.0
I really like Panera but, today! The girl who's preparing the food is in a bad mood; she made me this sandwich with whatever was left in her pantry. It's missing cheese and tomato. I ordered a Cinnamon Crunch, which I never received. The girl at the counter is very nice, but even she can't cheer up the one in the kitchen who's in a terrible mood.
AE
Ashley elizabeth
Jan 1, 2026
1.0
I ordered the chicken noodle soup and when I got home, there was no chicken and no noodle just broth will not try again. Never had it and I certainly won’t be coming back.