Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Many customers reported rude and unprofessional staff, with frequent complaints about incorrect orders and long wait times.
Food Quality
Numerous reviews highlighted issues with food quality, including cold, undercooked, or stale items, particularly during lunch and evening hours.
Cleanliness
Several customers noted that the restaurant and dining areas were not clean, with dirty tables and unsanitary conditions.
Positive Experiences
Despite the negative feedback, some customers praised specific employees for their friendliness and helpfulness, indicating that there are positive experiences to be had.
Operational Issues
Customers frequently mentioned problems with equipment, such as broken fry and ice cream machines, and issues with mobile orders not being fulfilled correctly.
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Nicholas marcum
Nov 17, 2025
5.0
Good place to eat exellet service.
AC
Admiral cjas2017
Nov 15, 2025
2.0
This location isn't open 24 hours like it claims to be and I came all the way outside my normal area for food only for it to be closed despite claiming to be open 24 hours.
CP
Chad Perry
Nov 11, 2025
1.0
Order the grandsona 6 piece happy meal and got a 4 piece and they forgot the apples was 25 minutes away before we noticed and was told online oh well
AR
Antonia Radic
Oct 27, 2025
1.0
Worst McDonalds in Louisville! Don’t go inside because they won’t even acknowledge you. Just rude no type of professionalism.
PP
patty prather
Oct 25, 2025
1.0
Every time I go to this mcdonald's, their fry.Pay machine is down or their ice cream.Machine is down.This is ridiculous and unacceptable.