McDonald's

3.3
1959 reviews
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Business Details

6701 Dixie Hwy, Louisville, KY
40258, United States
(502) 933-4616
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
6701 Dixie Hwy, Louisville, KY
40258, United States

Hours

Reviews

3.3
1,959 reviews
5 stars
608
4 stars
388
3 stars
400
2 stars
173
1 star
390

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including long wait times, incorrect orders, and rude staff.

Food Temperature

Many reviews mentioned receiving cold food, with several customers expressing disappointment in the food quality.

Cleanliness

While some customers noted cleanliness in the dining area and restrooms, others reported unsanitary conditions.

Order Accuracy

Numerous customers experienced issues with incorrect orders, leading to frustration and dissatisfaction.

Management Issues

Several reviews highlighted poor management practices, including unresponsive staff and lack of accountability.
  • DR
    Dwight Rackley
    Dec 21, 2025
    1.0
    Went through the drive thru and had to park and wait for our order.After over 20 minutes of waiting for two sandwiches and one order of fries I went in to check on the order.After waiting for over 5 minutes for someone to talk to me..I had to ask the guy taking orders outside about my order...and go figure it had been sitting on the counter to be taken outside None of the food was even warm.I don't have high expectations from McDonald's but this is the worst one I have ever been to.I don't recommend it to anyone.Customer service and food quality both sucked
  • HH
    Hollie Huston
    Dec 19, 2025
    5.0
    I've never had a bad experience at this McDonalds. The food comes out hot and fast. The dining room is always clean. But more important, the ladies bathroom is always clean.
  • RS
    Roger Sessoafia
    Dec 18, 2025
    1.0
    12/18/25 - 6:35pm-6:45pm someone took a bite off my kids chicken nuggets. Will never eat here again!
  • EC
    Erin Callahan
    Dec 5, 2025
    1.0
    pulled through the drive through and got a big mac meal and the number nine two cheeseburger meal…not only did the drive through line move incredibly slowly, but we were told to pull up and after 20 minutes of waiting wanted a refund only to find not one person inside either. There were at least ten cars all waiting on food as well for at least that long…
  • AL
    Alexandra Lopez
    Dec 3, 2025
    1.0
    Wrostd. experience ever! They got my food wrong after repeated it various times. They got mad because they messed up my order and then made me wait outside in the cold for 20 minutes to get my money back in the food the over charged me for. Very rude and unprofessional.
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Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 6701 Dixie Hwy, Louisville?

McDonald's at 6701 Dixie Hwy is open 24 hours a day, 7 days a week.

Does this McDonald's location offer drive-thru service?

Yes, the McDonald's at 6701 Dixie Hwy has a drive-thru that operates 24/7.