McDonald's

3.5
2121 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
6214 Old Shepherdsville Rd, Louisville, KY
40228, United States

Hours

Reviews

3.5
2,121 reviews
5 stars
756
4 stars
452
3 stars
383
2 stars
166
1 star
364

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported rude and unhelpful staff, with many experiences highlighting poor customer service and lack of courtesy.

Order Accuracy

Numerous reviews indicated consistent issues with incorrect orders, missing items, and food not prepared as requested.

Operational Hours

Many customers expressed frustration over misleading hours, with multiple reports of the location being closed during advertised 24-hour service.

Food Quality

While some customers praised the freshness and taste of the food, others complained about cold or improperly cooked items, particularly fries.

Cleanliness

The cleanliness of the restaurant received mixed reviews, with some customers noting it was clean while others reported unsanitary conditions.
  • ER
    Elaija Roberson
    6 days ago
    1.0
    This is the worst McDonald’s ever! From 1 o’clock in the morning all the way to 5 o’clock in the morning they are not open; even the drive through & this is EVERY morning like this is so exhausting . & I know this because I live around the corner and I go there almost every day & they say they don’t start breakfast till 5 but they really don’t start until six. The people are rude and they’re always closed. Then imagine when you’ve waited til six just to hear them say give them another hour to start up! They’re lazy because everytime I go after they finally open around 7 ish; the food is nasty, hash browns ain’t cooked all the way, bread is stale and I wish I had pictures bc it be curly and straight hair on my food! I wish they would hire new people on third shift who is dedicated to their job!
  • LL
    Leighanna
    Nov 17, 2025
    1.0
    Why is this listed as 24 hours when it clearly isn't? Placed a mobile order at 2:40am, arrived at 3am to pick up and was told "we are closed, and you will have to wait 24 hours for a refund through the app" (even though it clearly states in the app that refunds have to be given from the store). Let's see if I get a refund, and if I get back the Monopoly promo I redeemed 😑 I'm sure that the Taco Bell next door (that actually stays open during their posted hours) appreciates all the business y'all fumble and send their way!
  • AS
    Asia Sanders
    Nov 1, 2025
    1.0
    Literally the worst location there is folds never fresh drinks always flat and somethings always messed up
  • AE
    Amanda Evans
    Oct 26, 2025
    1.0
    I visited your location around 9:55 a.m. today for the first time as I was passing thru the area and had a very disappointing experience at the drive-thru. The employee taking orders over the speaker was extremely rude — they barked at me to place my order, and the screen never displayed what I ordered. I waited for any acknowledgment i even spoke, but none came, so I eventually pulled forward in traffic. When I reached the window, I was asked if I had ordered and they listed off only my drinks I had ordered, not my food items, but my receipt showed everything as I requested. The employee at the pickup window handed me my food without saying a word and walked away. Overall, the staff gave the impression that they hate their jobs and made no effort to provide even basic courtesy or customer service
  • MH
    Mary Head
    Sep 28, 2025
    5.0
    09/27/2025 2 20 pm Im not a fast food person due to terrible exp over the years. I oulled in here to grab a drink but deciddd to order a filet of fish meal I was shocked. The drive thru staff wzs fast and fri. My food wzs HOT and fresh. Wow...first time ver. I will be back

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's on Old Shepherdsville Rd in Louisville?

McDonald's on 6214 Old Shepherdsville Rd is open 24 hours a day, 7 days a week.

Does this McDonald's location offer drive-thru service?

Yes, this McDonald's location has a drive-thru service that is open 24/7.