McDonald's

Reviews

• SS

  steven schmidt

  Feb 17, 2026
  2.0
  Fries were cold. Bun was hard. Took back to the counter. Lady was not so friendly, made a face and then spoke in a different language and walked away. Poor customer service. Poor food quality
• MT

  Michael Whitehouse (World Traveler)

  Feb 11, 2026
  4.0
  They made no attempt to assist me when the McDonald's at would not work correctly. Had a problem with the app, it gave me a code and then when I hit the back button the code was no longer accessible. I made no purchase within the time frame. This essentially made the code invalid, or unaccessible. The person at the window told me to come back in 15 minutes. The workers at McDonald's made no attempt to correct the price for me using the coupon terms. Instead just standing at the window telling me to move around. That I was inconveniencing then... This is really bad customer service, the African guy handling the situation only spoke a few words of English... EDIT* Apparently the real manager came walking to the window from the front. He recognized the problem and quickly offered a solution. Correcting the price to the coupon amount. I was so frustrated by the time that I got to the pickup window, when he handed my food to me, I was thankful to the second window employee. I didn't even realize that the manager had made my meal free. I would have gladly paid the $3 at the coupon price. But this is really taken as a nice gesture, for inconveniencing, and causing me so much frustration. I think the manager did a great job this morning of diffusing a difficult situation caused by non-english speaking employees, and a poorly programmed App. The manager embodies what customer service should be like. He did not need to make that meal free, I would have been happy with the agreed terms from the app. But he want to step beyond, and it definitely changed my attitude towards the establishment this morning. For the McDonald's software/app designer. Please do better. Your app is causing frustration and complications to people who rely on the rewards and deals. It's a really big problem, and McDonald's should do better about fixing the app.
• RS

  Rebecca Jill Swartz

  Jan 9, 2026
  1.0
  I came in through the North entrance door and there was an electric scooter sitting right inside the restaurant entryway. I tripped over this scooter on my way to the restroom. My back was twisted and now as I am trying to get relief from the pain. McDonalds managers you can do better than this. I could have been hurt really bad. I am a senior citizen and this is not safe for any age!!!!
• MM

  Marti

  Jan 1, 2026
  3.0
  No offence but majority of the staff in hillview only speak Spanish..what happened to people who speak English?
• SS

  Sky

  Dec 31, 2025
  1.0
  I had placed an online order at 3:20 AM, accidently at the wrong location, but when I went to retrieve my order, was told they were closed. Maybe don't let people mobile order if you're not open.

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