Brand Certified
McDonald's
3.5(1574 reviews)
Certified by McDonald's • Mar 01, 2026
Business Details
8600 Citadel Way, Louisville, KY
40220, United States
Certified by McDonald's • Mar 01, 2026
(502) 491-8852
Certified by McDonald's • Mar 01, 2026
http://www.mcdonalds.com/
Certified by McDonald's • Mar 01, 2026
About
Certified by McDonald's • Mar 01, 2026
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Certified by McDonald's • Mar 01, 2026
Hours
Certified by McDonald's • Mar 01, 2026
Reviews
3.5
1,574 reviews
5 stars
555
4 stars
320
3 stars
278
2 stars
131
1 star
290
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported rude staff, long wait times, and incorrect orders, leading to frustration and dissatisfaction.
Food Quality
Several reviews mentioned food being cold, stale, or poorly prepared, with specific complaints about missing items and incorrect orders.
Cleanliness
Some customers praised the cleanliness of the restaurant, while others noted issues with the drive-thru and dining area.
Positive Experiences
Despite the negative feedback, there were several positive comments about friendly staff and good food, highlighting a mix of experiences.
- MMMikeFeb 22, 20263.0Their kiosks never print receipts.
- CBC. B.Feb 17, 20265.0This place is ran like a tight ship. Clean efficient orderly. I have respect for the manager Ronika. I know she has been there many many years. Many fast food restaurants can be so poorly ran ultimately resulting in poor service. But not my McDonalds on citadel !
- JLJerome LockJan 31, 20261.0Food Poisoning........daily double, fry, mcflurry & tea. had to have been the burger (daily double).
- DBDonna BlevensJan 8, 20265.0Best McDonalds in Louisville,Kentucky Every time I come.
- LSLori Chester smithDec 5, 20251.0This is the second time I picked up a drive through order and once again, the food was barely edible. The filet of fish was dry and the bun was so over heated or stale I had to cut it with a knife. I would suggest trying another location- the evening staff is clearly not trained or don’t care
Brand Certified Facts from McDonald's
McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
- Address
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- Legal business name
- Hours of operation
- Phone number
- Official website