Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.5
1,564 reviews
5 stars
551
4 stars
318
3 stars
275
2 stars
130
1 star
290
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Many customers noted the restaurant was clean, including the bathrooms and play area.
Customer Service
Feedback on customer service was mixed; while some praised friendly staff, others reported rude behavior and poor management.
Order Accuracy
Numerous reviews highlighted issues with order accuracy, including missing items and incorrect orders.
Food Quality
Food quality received varied feedback, with some customers enjoying fresh and hot meals, while others complained about cold or poorly prepared food.
Operational Issues
Several customers reported problems with the restaurant's hours and service speed, including long wait times and inaccurate posted hours.
- JOjoe Ott5 days ago5.0Very clean and staff was friendly
- KKKayNov 17, 20251.0They can’t even get a simple McChicken right.. I also asked for help in the self order kiosk and no one came/:
- TWTom WalthallNov 16, 20251.0Just walked out of this McDonalds because the service was so bad and the employees couldn't answer a basic question.
- DLDon LambertNov 14, 20251.0Strawberry shake had chocolate mixed in looks like they messed order up didn't get a new cup manager is rude also
- DVDoug VanceOct 23, 20255.0My wife and I stopped in for lunch. My wife is an amputee in a wheelchair. We approached the entrance when a you employee named Greg appeared to open and hold the door for my wife. We had just downloaded the app and Greg also went above and beyond to help us navigate it. He also delivered the food to.our table. We were very impressed with Greg. I would hope he recieves recognition for all he does. Too many times we are all quick to.leave negative reviews, Greg was a breath of fresh air.
Frequently Asked Questions About McDonald's
What are McDonald's regular operating hours?
McDonald's is open 24 hours from Monday to Saturday, and on Sunday from 4:00 AM to midnight.
When is the McDonald's drive-thru available?
The drive-thru is open 24 hours from Monday to Saturday, and on Sunday from 4:00 AM to midnight.
During what hours is delivery service available at this McDonald's?
Delivery is available from 6:00 AM to 11:30 PM Monday through Thursday and Sunday; from 6:00 AM to 1:30 AM on Friday; and from 7:00 AM to 1:30 AM on Saturday.
What types of services does this McDonald's location offer?
This McDonald's offers services including Drive-Thru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
How can I place an order for pickup or delivery from this McDonald's?
You can order via the McDonald's App or online at https://mcdonalds.order.online/business/-5579.
What payment options are accepted at this McDonald's?
McDonald's accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Where is this McDonald's located?
It is located at 8600 Citadel Way, Louisville, KY 40220, United States.
Are there any nearby fast food options other than McDonald's?
Yes, nearby fast food options include another McDonald's, Qdoba (Mexican restaurant), and White Castle, all within the vicinity.
What automotive services are near this McDonald's for car maintenance?
Nearby automotive services include Valvoline Instant Oil Change and AutoZone for oil changes and automotive parts.
What nearby places can I visit for beauty and wellness after dining at McDonald's?
Nearby options include A Simple Touch Aesthetics-Kentucky (medical spa), Lovely Nails and ANH's Nails (nail salons), Elevate Salon & Spa (hair salon), and Massage spas.