Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.5
1,569 reviews
5 stars
553
4 stars
319
3 stars
277
2 stars
131
1 star
289
What are people saying?
AI-generated from recent customer reviews
Service Quality
Many customers reported rude and unhelpful staff, with several instances of orders being incorrect or taking too long to fulfill.
Food Quality
Numerous reviews mentioned food being cold, stale, or poorly prepared, leading to dissatisfaction with the overall dining experience.
Cleanliness
Some customers noted that the restaurant was clean, while others reported unsanitary conditions, particularly in the kitchen and drive-thru areas.
Management Issues
Several reviews highlighted poor management practices, including lack of training for staff and inadequate responses to customer complaints.
Positive Experiences
Despite the negative feedback, there were also positive mentions of friendly staff and good food experiences from some customers.
- DBDonna Blevens4 days ago5.0Best McDonalds in Louisville,Kentucky Every time I come.
- MHMichael HaycraftDec 7, 20251.0Went to order food but they said they were closed but would take my order if I was doordash. They were pretty rude.
- LSLori Chester smithDec 5, 20251.0This is the second time I picked up a drive through order and once again, the food was barely edible. The filet of fish was dry and the bun was so over heated or stale I had to cut it with a knife. I would suggest trying another location- the evening staff is clearly not trained or don’t care
- RLRobyn LittleNov 25, 20251.0Ordered a McRib sandwich meal for rehab patient and when I arrived at rehab it was a McChicken meal. Guy taking orders said he was high from marijuana due to call in front of me. Rehab patient very disappointed!
- G2Goatloves 21Nov 24, 20252.0Made me sick . Went a few weeks ago
Frequently Asked Questions About McDonald's
What are McDonald's regular operating hours?
McDonald's is open 24 hours from Monday to Saturday, and on Sunday from 4:00 AM to midnight.
When is the McDonald's drive-thru available?
The drive-thru is open 24 hours from Monday to Saturday, and on Sunday from 4:00 AM to midnight.
During what hours is delivery service available at this McDonald's?
Delivery is available from 6:00 AM to 11:30 PM Monday through Thursday and Sunday; from 6:00 AM to 1:30 AM on Friday; and from 7:00 AM to 1:30 AM on Saturday.
What types of services does this McDonald's location offer?
This McDonald's offers services including Drive-Thru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
How can I place an order for pickup or delivery from this McDonald's?
You can order via the McDonald's App or online at https://mcdonalds.order.online/business/-5579.
What payment options are accepted at this McDonald's?
McDonald's accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Where is this McDonald's located?
It is located at 8600 Citadel Way, Louisville, KY 40220, United States.
Are there any nearby fast food options other than McDonald's?
Yes, nearby fast food options include another McDonald's, Qdoba (Mexican restaurant), and White Castle, all within the vicinity.
What automotive services are near this McDonald's for car maintenance?
Nearby automotive services include Valvoline Instant Oil Change and AutoZone for oil changes and automotive parts.
What nearby places can I visit for beauty and wellness after dining at McDonald's?
Nearby options include A Simple Touch Aesthetics-Kentucky (medical spa), Lovely Nails and ANH's Nails (nail salons), Elevate Salon & Spa (hair salon), and Massage spas.