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McDonald's

3.5
(2555 reviews)

Business Details

8220 Preston Hwy, Louisville, KY
40219, United States
(502) 964-8282
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
8220 Preston Hwy, Louisville, KY
40219, United States

Hours

Reviews

3.5
2,555 reviews
5 stars
864
4 stars
551
3 stars
478
2 stars
203
1 star
459

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including rude staff and incorrect orders.

Food Consistency

Many reviews mentioned inconsistent food quality, with issues like cold or undercooked items.

Cleanliness

Some customers noted that the location was clean and well-maintained, while others reported unsanitary conditions.

Operational Issues

Frequent complaints about cash-only transactions and malfunctioning card readers were highlighted.

Positive Experiences

Despite the negative feedback, some customers praised the friendly service and good food quality during certain visits.
  • HH
    Hhjjy Hhiu
    1 day ago
    1.0
    Ayer 2 de marzo ordene en el drive-thru hago la orden y la muchacha q me atendió me la rectifico bien cuando me dan la orden esta totalmente mal entro y le explico a una mujer de color q habla inglés y español con mucha mala forma me dice yo no se como ella te cogio la orden mal si ella habla inglés y español yo tambien hablo inglés y español pero cuando me pongo a fijarme hacia el personal de trabajo estaban metiendo las manos en la comida q estaba saliendo y comiendo a escondidas pésimo lugar pésimo servicio si no quieren pasar un mal rato mejor no vallan Yesterday, March 2nd, I ordered at the drive-thru. I placed the order, and the girl who served me corrected it. When they gave me the order, it was completely wrong. I went inside and explained it to a Black woman who speaks English and Spanish. She rudely told me, "I don't know how she took your order wrong. She speaks English and Spanish." I also speak English and Spanish, but when I looked at the staff, they were secretly dipping their hands into the food as it came out. Terrible place, terrible service. If you don't want to have a bad experience, don't go.
  • AP
    Albert Pere,
    1 day ago
    1.0
    Ayer 2 de marzo ordene en el drive-thru hago la orden y la muchacha q me atendió me la rectifico bien cuando me dan la orden esta totalmente mal entro y le explico a una mujer de color q habla inglés y español con mucha mala forma me dice yo no se como ella te cogio la orden mal si ella habla inglés y español yo tambien hablo inglés y español pero cuando me pongo a fijarme hacia el personal de trabajo estaban metiendo las manos en la comida q estaba saliendo y comiendo a escondidas pésimo lugar pésimo servicio si no quieren pasar un mal rato mejor no vallan Yesterday, March 2nd, I ordered at the drive-thru. I placed the order, and the girl who served me corrected it. When they gave me the order, it was completely wrong. I went inside and explained it to a Black woman who speaks English and Spanish. She rudely told me, "I don't know how she took your order wrong. She speaks English and Spanish." I also speak English and Spanish, but when I looked at the staff, they were secretly dipping their hands into the food as it came out. Terrible place, terrible service. If you don't want to have a bad experience, don't go.
  • EL
    El Loco
    1 day ago
    1.0
    Ayer 2 de marzo ordene en el drive-thru hago la orden y la muchacha q me atendió me la rectifico bien cuando me dan la orden esta totalmente mal entro y le explico a una mujer de color q habla inglés y español con mucha mala forma me dice yo no se como ella te cogio la orden mal si ella habla inglés y español yo tambien hablo inglés y español pero cuando me pongo a fijarme hacia el personal de trabajo estaban metiendo las manos en la comida q estaba saliendo y comiendo a escondidas pésimo lugar pésimo servicio si no quieren pasar un mal rato mejor no vallan Yesterday, March 2nd, I ordered at the drive-thru. I placed the order, and the girl who served me corrected it. When they gave me the order, it was completely wrong. I went inside and explained it to a Black woman who speaks English and Spanish. She rudely told me, "I don't know how she took your order wrong. She speaks English and Spanish." I also speak English and Spanish, but when I looked at the staff, they were secretly dipping their hands into the food as it came out. Terrible place, terrible service. If you don't want to have a bad experience, don't go.
  • AR
    Alexander Rojas
    Feb 1, 2026
    1.0
    Dependiente con muy mal trato
  • LP
    Levi Poore
    Jan 11, 2026
    1.0
    Came thru for breakfast and my burritos all of them was at lest 2 hours old cold and hard as rock plus they got the order wrong I had to go in and get 3 they left out definitely won't ever throw away money like that again

Frequently Asked Questions About McDonald's

What are the opening hours for McDonald's at 8220 Preston Hwy, Louisville?

McDonald's at 8220 Preston Hwy is open 24 hours a day, 7 days a week.

Does this McDonald's location offer drive-thru service and what are its hours?

Yes, this McDonald's has a drive-thru open 24/7.

Brand Certified Facts from McDonald's

McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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