McDonald's

3.5
2544 reviews
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Business Details

8220 Preston Hwy, Louisville, KY
40219, United States
(502) 964-8282
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
8220 Preston Hwy, Louisville, KY
40219, United States

Hours

Reviews

3.5
2,544 reviews
5 stars
860
4 stars
549
3 stars
477
2 stars
201
1 star
457

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including rude employees, incorrect orders, and long wait times.

Order Accuracy

Many reviews highlighted frequent mistakes with orders, including missing items and incorrect food preparation.

Food Quality

Customers expressed dissatisfaction with food quality, mentioning cold or undercooked items and inconsistent freshness.

Cleanliness

While some noted cleanliness, others reported dirty dining areas and restrooms, indicating inconsistency in maintenance.

Positive Experiences

Despite the negative feedback, some customers praised the friendly service and quick service during less busy times.
  • LP
    Levi Poore
    1 day ago
    1.0
    Came thru for breakfast and my burritos all of them was at lest 2 hours old cold and hard as rock plus they got the order wrong I had to go in and get 3 they left out definitely won't ever throw away money like that again
  • DL
    D Lee
    Jan 1, 2026
    1.0
    Order my family dinner and my daughter a Happy Meal only to come in and get a pathetic little bag with a few fries in it so I asked them are there no Happy Meal toys? No Happy Meal box? "Uh..No" as the employee walks away. Then what did I pay for?! My kid is disappointed so I asked the guy can you at least put some fries in here and you would act like I'm asking for free combo meals or something. I'm so tired of the terrible service at this location. They sure stay consistent with that! 🗑
  • TC
    Toya C
    Dec 30, 2025
    1.0
    Horrible usually get my coffee right but not today even went back and this is what I got for caramel coffee 2xz eccsapo however u spell it. Really and it is not French vanilla! Huh
  • MB
    Michael Barkley
    Dec 19, 2025
    1.0
    I left the review the other day, but it’s honestly getting ridiculous that it has been cash only the last 3 days I’ve tried to just get a sausage biscuit and I even thought today hey maybe I’ll come in the afternoon to get some chicken nuggets see if it’s working so I don’t try again in the morning on my way to work and it’s not working again. NOT WORKING CASH ONLY again, multi billion dollar business can’t fix some card readers?!!?
  • JD
    J D
    Dec 18, 2025
    1.0
    Cash only the last couple of visits. How long does it take to fix the card machine? You’re definitely losing out on a significant amount of money not accepting card.
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Frequently Asked Questions About McDonald's

What are the opening hours for McDonald's at 8220 Preston Hwy, Louisville?

McDonald's at 8220 Preston Hwy is open 24 hours a day, 7 days a week.

Does this McDonald's location offer drive-thru service and what are its hours?

Yes, this McDonald's has a drive-thru open 24/7.