McDonald's

3.4
1371 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
5015 Shelbyville Rd., Louisville, KY
40207, United States

Hours

Reviews

3.4
1,371 reviews
5 stars
473
4 stars
286
3 stars
244
2 stars
105
1 star
263

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported poor service, including rude staff, long wait times, and frequent order mistakes.

Cleanliness

Several reviews mentioned that the location was dirty, with only a few clean tables available.

Food Quality

Customers expressed dissatisfaction with food quality, citing cold or burnt items, incorrect orders, and issues with freshness.

Customer Experience

Many customers felt disrespected or ignored by staff, leading to a negative overall experience.

Play Area

The play area was appreciated by families, but some noted the lack of amenities like changing tables.
  • JB
    Justin Bishop
    Dec 22, 2025
    1.0
    Workers are too lazy to hand you a drink cup and a straw. Leave half the order out and then YELL at you when you complain to the manager about your experience
  • JA
    Julian Adam
    Dec 20, 2025
    1.0
    It's ridiculous that they rent out their play place for private parties. These are supposed to be for customers to use. Making it private is disgusting, why have this and it advertised as open to he public. More reasons to choose somewhere else to spend your money.
  • AT
    Ana Thomas
    Dec 17, 2025
    5.0
    i was feeling shy, and the man that took my order made me feel accepted and less shy. i will be returning once im not shy
  • SA
    Sandra Arp
    Dec 5, 2025
    1.0
    I was first person in line to be waited on, I'm an elderly female, and the cashier motioned the person behind me, a man, to come up in front of me and he asked the cashier about me being next in line and the cashier said it's ok cause you helped me. Then I said I still need to order. After she took the man's order. Then she left to fill more orders and then came back and asked what I wanted. This is the first time being at this Mc Donald and I was patiently waiting a long time while she left the register to fill orders but when the man showed up in line behind me she pushed me aside and moved him up in front of me and took his order. I feel very discriminated against and will never return!!
  • LL
    Lakeisha Lattimore
    Dec 5, 2025
    1.0
    Every time I come to this location the wait is extremely long and the staff are rude and unprofessional. I came in yesterday morning because of course I was hungry and was headed in to work. Jay the cashier was pleasant and super nice and helpful. However once he informed the kitchen and the guy I’m assuming is management that I wanted my bagel to be toasted is when it went left. I over heard the Spanish speaking workers from the kitchen with the Spanish speaking manager upfront bagging orders joking about my bagel being toasted and then once my food was ready The manager left my bag on the counter open. He wasn’t busy he was just standing there talking to the kitchen. I’ve worked for McDonald’s before so I know that the cashier from front counter usually turns around and hands the food out however he was occupied taking the next guest request/ order and the expeditor/manager for the window was free and just standing there taking to the kitchen instead of passing me my food. After my bag had been on the counter open for 2 mins the cashier gave me my food and I headed to work. Once I got to work with 15 mins to spare to eat my breakfast the bagel was burnt. All I wanted was to be treated fairly. If they wouldn’t have eaten anything burnt neither should I. Do better please. Good customer service is hard to come by, good hospitality is so hard to come by.

Frequently Asked Questions About McDonald's

What are the regular operating hours for McDonald's at 5015 Shelbyville Rd, Louisville?

McDonald's at 5015 Shelbyville Rd is open from 5:00 AM to 11:00 PM Monday through Thursday, 5:00 AM to midnight on Friday and Saturday, and 6:00 AM to 11:00 PM on Sunday.

Does this McDonald's location offer delivery services?

Yes, delivery is available daily from 5:00 AM to 11:00 PM except Friday and Saturday when delivery extends to midnight.