Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.5
1,360 reviews
5 stars
470
4 stars
288
3 stars
243
2 stars
103
1 star
256
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported slow service, incorrect orders, and rude staff interactions.
Cleanliness
Several reviews mentioned dirty dining areas and unsanitary conditions, particularly in the bathrooms.
Food Quality
Mixed feedback on food quality, with some customers praising hot and fresh items while others complained about cold or poorly prepared food.
Customer Experience
Many customers expressed frustration with the overall dining experience, citing issues with order accuracy and staff behavior.
Play Area
The play area for kids received positive remarks, with families appreciating the space for children.
- HHHannah Hale1 day ago1.0It took 20 minutes to get a small order. The order then was missing a burger and the nuggets were stuck together and raw. The employees were in the back fighting and the manager left because he was so mad. It took over 30 minutes to get all of the food. The woman handing out orders didnt even understand what I was saying. They messed up other people's orders in the lobby while I was waiting. I mean how hard can it be. Its mcdonalds. Its actually mind blowing how useless everyone in the building is.
- MPMadeline PlankNov 9, 20251.0Waited in the drive way for atleast 5 minutes, decided to go inside to order and the worker looked at me, turned, and ignored me instead of taking my order. I stood inside for an additional 3-4 minutes and no one came. I’ve ever experienced this before!
- CWCasey WilliamsNov 9, 20255.0Just passing through, pleasantly surprised to see they have a play place!
- SASuada AlihodzicNov 3, 20251.0Ice Carmel coffee is weird taste so i asked to get another drink instead and staff was so rude not willing to help out,pretty much she told me to throw away drink and re order another one ..so rude never coming again to this location
- MKMorgan KuprionOct 30, 20253.0I am disappointed to say this location doesn’t have a changing table in the bathrooms. It’s good that there is a play place but there isn’t a changing table. Also, we ordered our food to the table and they refused to bring it to the table. The food is good but the service and atmosphere weren’t.
Frequently Asked Questions About McDonald's
What are the regular operating hours for McDonald's at 5015 Shelbyville Rd, Louisville?
McDonald's at 5015 Shelbyville Rd is open from 5:00 AM to 11:00 PM Monday through Thursday, 5:00 AM to midnight on Friday and Saturday, and 6:00 AM to 11:00 PM on Sunday.
Does this McDonald's location offer delivery services?
Yes, delivery is available daily from 5:00 AM to 11:00 PM except Friday and Saturday when delivery extends to midnight.
Can I order McDonald's food for curbside pickup or no-contact delivery?
Yes, this McDonald's offers curbside pickup and no-contact delivery services for customer convenience.
Is there a drive-thru available at this McDonald's?
Yes, McDonald's at 5015 Shelbyville Rd has a drive-thru open daily from 5:00 AM to 11:00 PM and until midnight on Fridays and Saturdays.
What types of payment methods are accepted at this McDonald's?
This location accepts American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
Where can I find the McDonald's full menu and place an online order?
You can view the full menu at https://www.mcdonalds.com/us/en-us/full-menu.html and place orders online at https://mcdonalds.smart.link/mjuu1ggdi or https://mcdonalds.order.online/business/-5579.
Are there any nearby restaurants or attractions near McDonald's 5015 Shelbyville Rd?
Yes, nearby dining options include Logan's Roadhouse, Texas Roadhouse, The Cheesecake Factory, and Cinnabon. Customers can enjoy these places before or after visiting McDonald's.
What shopping options are around McDonald's at Shelbyville Rd?
Nearby shopping includes the Frank Otte Nursery & Garden Center, DSW Designer Shoe Warehouse, Staples, Golf Galaxy, and Frontgate Louisville Outlet Store for a range of retail and specialty goods.
Is there any entertainment or recreational facility close to McDonald's on Shelbyville Rd?
Yes, customers can visit Ten Pin Strike & Spare bowling alley and Snack Bar Ten Pin Lanes nearby for entertainment alongside their meal.
How can I stay updated with promotions and rewards from McDonald's?
You can earn points for free food through MyMcDonald's Rewards at https://www.mcdonalds.com/us/en-us/mymcdonalds.html and follow their social media channels like Facebook, Instagram (@mcdonalds), TikTok, Twitter (@McDonalds).