Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous customers reported poor service, including rude staff, long wait times, and frequent order mistakes.
Cleanliness
Several reviews mentioned that the location was dirty, with only a few clean tables available.
Food Quality
Customers expressed dissatisfaction with food quality, citing cold or burnt items, incorrect orders, and issues with freshness.
Customer Experience
Many customers felt disrespected or ignored by staff, leading to a negative overall experience.
Play Area
The play area was appreciated by families, but some noted the lack of amenities like changing tables.
JB
Justin Bishop
Dec 22, 2025
1.0
Workers are too lazy to hand you a drink cup and a straw. Leave half the order out and then YELL at you when you complain to the manager about your experience
JA
Julian Adam
Dec 20, 2025
1.0
It's ridiculous that they rent out their play place for private parties. These are supposed to be for customers to use. Making it private is disgusting, why have this and it advertised as open to he public. More reasons to choose somewhere else to spend your money.
AT
Ana Thomas
Dec 17, 2025
5.0
i was feeling shy, and the man that took my order made me feel accepted and less shy. i will be returning once im not shy
SA
Sandra Arp
Dec 5, 2025
1.0
I was first person in line to be waited on, I'm an elderly female, and the cashier motioned the person behind me, a man, to come up in front of me and he asked the cashier about me being next in line and the cashier said it's ok cause you helped me. Then I said I still need to order. After she took the man's order. Then she left to fill more orders and then came back and asked what I wanted.
This is the first time being at this Mc Donald and I was patiently waiting a long time while she left the register to fill orders but when the man showed up in line behind me she pushed me aside and moved him up in front of me and took his order. I feel very discriminated against and will never return!!
LL
Lakeisha Lattimore
Dec 5, 2025
1.0
Every time I come to this location the wait is extremely long and the staff are rude and unprofessional. I came in yesterday morning because of course I was hungry and was headed in to work. Jay the cashier was pleasant and super nice and helpful. However once he informed the kitchen and the guy I’m assuming is management that I wanted my bagel to be toasted is when it went left. I over heard the Spanish speaking workers from the kitchen with the Spanish speaking manager upfront bagging orders joking about my bagel being toasted and then once my food was ready The manager left my bag on the counter open. He wasn’t busy he was just standing there talking to the kitchen. I’ve worked for McDonald’s before so I know that the cashier from front counter usually turns around and hands the food out however he was occupied taking the next guest request/ order and the expeditor/manager for the window was free and just standing there taking to the kitchen instead of passing me my food. After my bag had been on the counter open for 2 mins the cashier gave me my food and I headed to work. Once I got to work with 15 mins to spare to eat my breakfast the bagel was burnt. All I wanted was to be treated fairly. If they wouldn’t have eaten anything burnt neither should I. Do better please. Good customer service is hard to come by, good hospitality is so hard to come by.
What are the regular operating hours for McDonald's at 5015 Shelbyville Rd, Louisville?
McDonald's at 5015 Shelbyville Rd is open from 5:00 AM to 11:00 PM Monday through Thursday, 5:00 AM to midnight on Friday and Saturday, and 6:00 AM to 11:00 PM on Sunday.
Does this McDonald's location offer delivery services?
Yes, delivery is available daily from 5:00 AM to 11:00 PM except Friday and Saturday when delivery extends to midnight.
Can I order McDonald's food for curbside pickup or no-contact delivery?
Yes, this McDonald's offers curbside pickup and no-contact delivery services for customer convenience.
Is there a drive-thru available at this McDonald's?
Yes, McDonald's at 5015 Shelbyville Rd has a drive-thru open daily from 5:00 AM to 11:00 PM and until midnight on Fridays and Saturdays.
What types of payment methods are accepted at this McDonald's?
This location accepts American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
Where can I find the McDonald's full menu and place an online order?
You can view the full menu at https://www.mcdonalds.com/us/en-us/full-menu.html and place orders online at https://mcdonalds.smart.link/mjuu1ggdi or https://mcdonalds.order.online/business/-5579.
Are there any nearby restaurants or attractions near McDonald's 5015 Shelbyville Rd?
Yes, nearby dining options include Logan's Roadhouse, Texas Roadhouse, The Cheesecake Factory, and Cinnabon. Customers can enjoy these places before or after visiting McDonald's.
What shopping options are around McDonald's at Shelbyville Rd?
Nearby shopping includes the Frank Otte Nursery & Garden Center, DSW Designer Shoe Warehouse, Staples, Golf Galaxy, and Frontgate Louisville Outlet Store for a range of retail and specialty goods.
Is there any entertainment or recreational facility close to McDonald's on Shelbyville Rd?
Yes, customers can visit Ten Pin Strike & Spare bowling alley and Snack Bar Ten Pin Lanes nearby for entertainment alongside their meal.
How can I stay updated with promotions and rewards from McDonald's?
You can earn points for free food through MyMcDonald's Rewards at https://www.mcdonalds.com/us/en-us/mymcdonalds.html and follow their social media channels like Facebook, Instagram (@mcdonalds), TikTok, Twitter (@McDonalds).