Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous customers reported issues with incorrect orders and missing items, leading to frustration and dissatisfaction.
Customer Service
Many reviews highlighted poor customer service, including rude staff attitudes and lack of assistance, contributing to a negative experience.
Food Quality
Feedback on food quality was mixed, with some customers receiving cold or poorly prepared items, while others praised the freshness and taste.
Language Barrier
Several customers noted difficulties due to language barriers among staff, impacting communication and service efficiency.
Speed of Service
While some customers experienced quick service, many others reported long wait times and slow drive-thru operations.
MM
Mark
Dec 7, 2025
1.0
I did a online order but I did not receive the nuggets that were supposed to come with my order very bad experience the order should have been checked thoroughly before handing it to me plus they messed up my shake as well and gave me something I didn't pay for
CC
christine crowe
Dec 6, 2025
1.0
I purchased the Grinch meal and when I got home, I found that the socks were not included. I called. The gentleman told me to simply bring in my receipt and they would take care of things. I went in and the morning shift manager basically called me a liar and told me that there was absolutely no way that could’ve happened because all the boxes came pre-assembled and pre-stuffed. I have never been treated like a second class citizen in my entire life she told me to call the manager on Monday and maybe they’ll take care of it in the event that she did not understand what I said. I also spoke to her in Spanish as she was a native Spanish speaker and she just looked at me like I was an idiot. This is so sad.
SB
Shelia Brown
Nov 25, 2025
1.0
They cheated my grandson out of his apples after I asked for extra fries. Get to the window after receiving my receipt with the order correctly as I asked and the Hispanic girl at the window proceeds to tell me he can either have the extra fry or the apple but not both even though I had asked for both. Get the extra small fry with probably less than 10 fries but can't have the apples. Eventually was given a small fry but still no apples. The Hispanic girl tells the black girl I don't understand what she is telling me when in fact it is she who doesn't understand what is being requested. My receipt was correct but I suppose now we are not allowed to have our orders as we request. I didn't ask to substitute anything. I only asked for extra fries for my grandson. I was also shorted on my medium fry and they didn't fall into the bag because only two fries was in there after I took the box of fries from my bag. I took pictures. I too, as I have been reading others say, will not be using that McDonald's location in the future.
SG
SarahAnn Greenwell
Nov 19, 2025
1.0
After waiting forever, my online order was missing items and the food was cold.
MN
Mohammed Nashed
Nov 12, 2025
1.0
Coffee machine always broke down it’s been 1 week every time I stop by to get breakfast and coffee, machine is down so I end up driving another place for coffee, it’s bad choice anyway to have Mcdonalds for breakfast, I will take my business many where else I just stop by mcdonald cause it’s the closest but distance won’t matter anymore to me
What are the regular operating hours of McDonald's at 4306 Bardstown Rd, Louisville?
This McDonald's location is open daily from 5:00 AM to 12:00 AM, except on Sunday when it closes at 11:00 PM.
When can I use the drive-thru service at this McDonald's?
The drive-thru is open from 5:00 AM to 12:00 AM Monday through Saturday, and from 6:00 AM to 11:00 PM on Sunday.
What are the delivery hours for this McDonald's?
Delivery is available from 6:00 AM to 11:30 PM Monday through Thursday and Sunday, and from 6:00 AM to 1:30 AM on Friday and Saturday.
What delivery and pickup options does this McDonald's offer?
The restaurant offers curbside pickup, delivery, same-day delivery, and no-contact delivery services.
Can I order McDonald's food online or via mobile apps?
Yes, you can order online at https://mcdonalds.order.online/business/-5579 or use the McDonald's app available for iOS and Android.
What payment methods are accepted at this McDonald's location?
Payments can be made with American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Does this McDonald's have a drive-thru?
Yes, this location features a drive-thru service.
What nearby places can I visit before or after dining at McDonald's?
Nearby you can visit places like Redbox kiosks for movie and game rentals, ALDI USA grocery store, and My Cafe for additional food and beverage options.
How can nearby car services help when visiting McDonald's?
Nearby automotive services like National Express Car Wash and Quick Lane can help you clean or service your vehicle before or after your McDonald's visit.
Are there healthcare services close to this McDonald's location?
Yes, health-related nearby places include Carter Chiropractic, Mortenson Family Dental, and Bardstown Road Physical Therapy Group, which might be convenient stops.