McDonald's

3.5
1308 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
4306 Bardstown Rd, Louisville, KY
40220, United States

Hours

Reviews

3.5
1,308 reviews
5 stars
468
4 stars
266
3 stars
220
2 stars
123
1 star
231

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Numerous customers reported issues with incorrect orders and missing items, leading to frustration and dissatisfaction.

Customer Service

Many reviews highlighted poor customer service, including rude staff attitudes and lack of assistance, contributing to a negative experience.

Food Quality

Feedback on food quality was mixed, with some customers receiving cold or poorly prepared items, while others praised the freshness and taste.

Language Barrier

Several customers noted difficulties due to language barriers among staff, impacting communication and service efficiency.

Speed of Service

While some customers experienced quick service, many others reported long wait times and slow drive-thru operations.
  • MM
    Mark
    Dec 7, 2025
    1.0
    I did a online order but I did not receive the nuggets that were supposed to come with my order very bad experience the order should have been checked thoroughly before handing it to me plus they messed up my shake as well and gave me something I didn't pay for
  • CC
    christine crowe
    Dec 6, 2025
    1.0
    I purchased the Grinch meal and when I got home, I found that the socks were not included. I called. The gentleman told me to simply bring in my receipt and they would take care of things. I went in and the morning shift manager basically called me a liar and told me that there was absolutely no way that could’ve happened because all the boxes came pre-assembled and pre-stuffed. I have never been treated like a second class citizen in my entire life she told me to call the manager on Monday and maybe they’ll take care of it in the event that she did not understand what I said. I also spoke to her in Spanish as she was a native Spanish speaker and she just looked at me like I was an idiot. This is so sad.
  • SB
    Shelia Brown
    Nov 25, 2025
    1.0
    They cheated my grandson out of his apples after I asked for extra fries. Get to the window after receiving my receipt with the order correctly as I asked and the Hispanic girl at the window proceeds to tell me he can either have the extra fry or the apple but not both even though I had asked for both. Get the extra small fry with probably less than 10 fries but can't have the apples. Eventually was given a small fry but still no apples. The Hispanic girl tells the black girl I don't understand what she is telling me when in fact it is she who doesn't understand what is being requested. My receipt was correct but I suppose now we are not allowed to have our orders as we request. I didn't ask to substitute anything. I only asked for extra fries for my grandson. I was also shorted on my medium fry and they didn't fall into the bag because only two fries was in there after I took the box of fries from my bag. I took pictures. I too, as I have been reading others say, will not be using that McDonald's location in the future.
  • SG
    SarahAnn Greenwell
    Nov 19, 2025
    1.0
    After waiting forever, my online order was missing items and the food was cold.
  • MN
    Mohammed Nashed
    Nov 12, 2025
    1.0
    Coffee machine always broke down it’s been 1 week every time I stop by to get breakfast and coffee, machine is down so I end up driving another place for coffee, it’s bad choice anyway to have Mcdonalds for breakfast, I will take my business many where else I just stop by mcdonald cause it’s the closest but distance won’t matter anymore to me

Frequently Asked Questions About McDonald's

What are the regular operating hours of McDonald's at 4306 Bardstown Rd, Louisville?

This McDonald's location is open daily from 5:00 AM to 12:00 AM, except on Sunday when it closes at 11:00 PM.

When can I use the drive-thru service at this McDonald's?

The drive-thru is open from 5:00 AM to 12:00 AM Monday through Saturday, and from 6:00 AM to 11:00 PM on Sunday.