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McDonald's

3.5
(1319 reviews)

Business Details

4306 Bardstown Rd, Louisville, KY
40220, United States
(502) 491-8640
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
4306 Bardstown Rd, Louisville, KY
40220, United States

Hours

Reviews

3.5
1,319 reviews
5 stars
471
4 stars
267
3 stars
221
2 stars
124
1 star
236

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rude staff and unhelpful management.

Order Accuracy

Many customers reported issues with incorrect orders and missing items, leading to frustration.

Food Quality

Several reviews mentioned cold or poorly prepared food, with inconsistent quality across visits.

Speed of Service

Customers experienced long wait times, particularly in the drive-thru and for mobile orders.

Cleanliness

While some noted cleanliness, others reported unsanitary conditions and a lack of attention to maintaining the dining area.
  • MW
    Mark Witt
    Feb 25, 2026
    1.0
    Very very poor customer service here at this location today. When no one bothers to take orders from the second lane and there's five cars waiting - The first lane gets four orders taken all ahead of the other people. so we finally pull up to the window and I tell that I need to order. The young person at the window says " Well I'm on first Lane. And if no one's taking your order on the second Lane, that's their problem but I'm only taking first lane orders." That's all - No solution offered, no attempt to take an order from me, no sorry. " That's somebody else's problem.". So I left. I guess we're supposed to magically know which of the 2 lanes has an employee that's on break at that moment when we choose a lane to get in?
  • MS
    Mr. Spindles
    Feb 18, 2026
    1.0
    So, when I ask for a plain cheeseburger, I expect plain. Not because I’m totally picky, it’s because I physically can’t eat certain things and it’s easier to make it plain. Just cheese, meat and bun. Onions make me violently sick and I’m at work right now. I can’t be doing this at the moment. My dinner is ruined.
  • JP
    Jeremy Price
    Feb 3, 2026
    2.0
    Always forgetting something. Older people in drive-thru always have an attitude.2 dudes in the evening and a Spanish lady in the morning
  • MM
    Mark
    Jan 29, 2026
    1.0
    I ordered my fries with no salt and the employee loudly said he hates when people order no salt fries. Completely unprofessional. When I spoke up about it, the staff in the back started cussing and calling customers fat and dumb. That is unacceptable behavior in any setting, especially customer service. I did nothing wrong and was treated with disrespect. I will not be returning to this location.
  • KK
    king
    Jan 26, 2026
    1.0
    1/26/2026 Ordered a mobile order really simple. Black girl gray sweater working the windows at about 9:30 pm didn’t care about anything and then I watched her drink peoples drink that they were preparing for the cars behind me like just a extremely low human being bro and I didn’t even get a chance to be rude to make her feel a way I gave my order number at the speaker and by the time I got to her window she lost track of orders but man drinking customers drinks is crazy

Brand Certified Facts from McDonald's

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Certified March 01, 2026Yext Knowledge Graph
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