Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.5
919 reviews
5 stars
318
4 stars
206
3 stars
159
2 stars
72
1 star
164
What are people saying?
AI-generated from recent customer reviews
Order Accuracy
Many customers reported frequent issues with incorrect orders, including missing items and wrong food.
Customer Service
Numerous reviews highlighted rude and unhelpful staff interactions, contributing to a negative dining experience.
Food Quality
Customers expressed dissatisfaction with food quality, mentioning cold or poorly prepared items.
Service Speed
While some customers noted quick service, others experienced long wait times, particularly in the drive-thru.
Cleanliness
A few reviews praised the cleanliness of the restaurant, particularly the bathrooms.
- MPMeredith Powers3 days ago3.0Average. Sometimes fries are cold
- RPRichard PittNov 5, 20251.0I'd go to a different location, I live close an go frequently, they always mess something up, ive had them give me the wrong order before, charged me wrong, try not too give me my receipt back, it's better too go too wendys!.....answer no thank you, im not filling out your customer service paperwork I don't work for your company an I've already done enough as a customer spending money.
- CWCol. Jim WorrallNov 3, 20255.0Stars are based upon other McDonald's not fine dining. Large dining room with padded seats, accessible beverage machine and fast service. We used to take these features for granted but many local McDonald's don't offer them.
- JHJohnetta HarrisOct 28, 20251.0Fourth time here in two weeks each time I’ve had hair in my fries the first two were in person at the restaurant and they were rude and didn’t want acknowledge it 3 times the same night it was hair in my food just ordered door dash and was eating fries and there was a long piece of hair in my basket of fries
- JTJessica TyeOct 25, 20252.0Ordered McDouble. Was delivered with NO cheese. Took it back to the counter. They redelivered the same no cheese sandwich with a cold slice of cheese on it. Took it back once again. Staff heated it up and claimed they recooked it. Cheese still not entirely melted. Cold.
Frequently Asked Questions About McDonald's
What are the regular hours of operation for McDonald's at 3820 Ruckriegel Parkway, Louisville?
McDonald's at 3820 Ruckriegel Parkway is open daily from 5:00 AM to 1:00 AM.
When is the delivery service available at this McDonald's location?
Delivery is available from 5:00 AM to 11:59 PM Monday through Saturday, and from 6:00 AM to 10:59 PM on Sundays.
Does this McDonald's offer drive-through service, and what are its hours?
Yes, this McDonald's offers drive-through service daily from 5:00 AM until 1:00 AM.
What pickup and delivery services are provided by this McDonald's?
The services include curbside pickup, delivery, same-day delivery, and no-contact delivery.
What payment options can I use at this McDonald's?
You can pay using American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
How can I order from this McDonald's location using a mobile app?
You can order using the McDonald's App available for iOS and Android. The app can be downloaded from the Apple App Store or Google Play Store.
What services and amenities does this McDonald's offer?
Services include DriveThru, GiftCards, McDelivery, MobileOffers, MobileOrdering, and WiFi.
What nearby places might be of interest before or after visiting McDonald's at this location?
Nearby places include Savy Hair salon for beauty needs, Liberty Tax Service for tax assistance, and Snap Fitness gym for workouts.
Are there other dining options near this McDonald's?
Yes, nearby dining options include China King (Chinese restaurant), Marco's Pizza, and Domino's Pizza.
Are there medical facilities near this McDonald's in Louisville?
Yes, nearby medical facilities include ProRehab Physical Therapy - Jeffersontown, Norton Children's Medical Group - Jeffersontown, and several pediatricians such as Joseph C Pappalardo, Jr., MD.