McDonald's

3.3
2065 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
4445 Cane Run Rd, Louisville, KY
40216, United States

Hours

Reviews

3.3
2,065 reviews
5 stars
657
4 stars
417
3 stars
372
2 stars
205
1 star
414

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported poor service, including rude staff, long wait times, and incorrect orders.

Food Quality

Many reviews mentioned cold, stale, or poorly prepared food, with several customers experiencing issues like food poisoning.

Cleanliness

Several customers noted that the location was dirty, with unclean dining areas and restrooms.

Staff Attitude

While some reviews praised friendly staff, many others highlighted unprofessional behavior and a lack of customer care.
  • JJ
    Jryanrussellx
    Dec 29, 2025
    1.0
    Good lord this place is horrible!! Manager cussing and making fun of customers. I drive DoorDash and I waited almost 20 minutes before they even asked me if I needed help.
  • JW
    Jayla Williams
    Dec 16, 2025
    1.0
    I ordered a delivery through the app for breakfast and my strawberry banana smoothie wasn’t even blended fully I couldn’t even drink it.
  • UU
    UrGhøst
    Dec 6, 2025
    1.0
    Girl at the window was very unprofessional giving attitude and didn't know how to do her job, she didn't put most of the stuff I ordered on the screen and had to double check with her 3 times on what she had down. When I finally got my food it was cold and the fries were old, you can tell by how stale and brown colored they were, that they were sitting out for awhile. Wish I could give zero stars if it were possible. Never coming over here again I advise everyone to stay away. Ps I'm pretty sure they dropped my chicken nuggets on the floor bc they had lint on em.
  • AA
    Amy
    Dec 1, 2025
    2.0
    Had a knee replacement a week ago from today's date so unable to drive doordash McDonald's ordered two cheeseburger meal and a McChicken with no lettuce. My doordash person was great pick it up in the highland Manor got it here in a timely manner only thing is in the bag was two spicy McChickens and a medium fry the receipt on the front of the bag clearly showed two cheeseburger meal and a McChicken no lettuce. I had literally the easiest order to make possible and it was still messed up. I tried to call the store and imagine my surprise the only thing I kept getting was an answering machine. This McDonald's location really just needs to be shut down because you all have no care about customer service at all of course I don't know why I expect much more of McDonald's.
  • AE
    Aaron Edick
    Nov 27, 2025
    1.0
    I would recommend traveling a little further and going to a different McDonald's. They literally always forget multiple items on my order.

Frequently Asked Questions About McDonald's

What are the daily opening hours of McDonald's at 4445 Cane Run Rd, Louisville?

McDonald's at 4445 Cane Run Rd, Louisville is open 24 hours every day of the week.

Does this McDonald's location offer delivery services?

Yes, this McDonald's offers delivery services 24/7 with options including curbside pickup, same-day delivery, and no-contact delivery.