McDonald's

3.5
1383 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2209 Taylorsville Rd, Louisville, KY
40205, United States

Hours

Reviews

3.5
1,383 reviews
5 stars
489
4 stars
288
3 stars
263
2 stars
102
1 star
241

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported rude or inattentive staff, with many experiences highlighting poor communication and a lack of professionalism.

Order Accuracy

Numerous reviews mentioned issues with incorrect orders, including missing items and wrong food being served.

Cleanliness

Some customers praised the cleanliness of the restaurant, while others noted dirty conditions and unkempt dining areas.

Food Quality

Feedback on food quality was mixed, with some customers enjoying their meals while others reported cold or poorly prepared food.

Drive-Thru Efficiency

Many customers experienced delays in the drive-thru, with reports of being asked to park and wait for their orders.
  • CB
    constance blanchard
    2 days ago
    3.0
    Employee actually questioned me, very accusingly, as why I ordered my fries wo salt and was it just to get fresh fries bc in his words "people actually do that!" Fact is I ordered no salt bc I do not like the amount of salt McDonald's puts on their fries.! And furthermore I don't have to explain my reasoning as to why I ordered it that way to u sir!! It is ur job to ensure i get what I ordered and paid for! U are paid to provide a service not to interrogate the customer who paid for the service!! Please educate and train these service industry workers on customer service etiquette prior to giving them access to the customers paying for ur services!!
  • SP
    Sean P
    5 days ago
    5.0
    Used mobile order and recvd exactly what I ordered
  • GH
    Grace Harris
    Dec 25, 2025
    1.0
    Their were only 4 people in the drive through. Lobby already closed. We sat their for 10 minutes waiting for service. When we finally got service we were rushed and the lady was very rude. After we had got our food we were missing our 40 nuggets. Pulled back then was told we already got our food. The staff around was mean mugging us still stating we already got our food. Not a good experience at all.
  • RF
    Rafael Fonseca
    Dec 12, 2025
    1.0
    For a simple order of a quarter pounder I have to wait 10 mins and the burger have double bun bottoms and the pattie was burn and broke in pieces.
  • YS
    yarou santos
    Dec 6, 2025
    1.0
    😤😡Acabo de salir de ahí para jamás volver, me he llevado muy mala experiencia mal educados desde el que te atiende hasta el que te sirve la comida, el que nos atendió parecía estar dormido o drogado sin ganas de trabajar le pedí una cajita feliz a mi niño y las papas todas venías sueltas y el pan no estaba envuelto en su envoltura le pedí papas extra y me dieron un mc chicken. Pésimo servicio sin ganas de atenderte concentrados en el teléfono todos . PÉSIMO SERVICIO 🚨🚨🚨🚨🚨🚨🚨🚨 😤😡I just left there to never go back, I have taken a very bad experience badly educated from the one who serves you to the one who serves you the food, the one who served us seemed to be asleep or drugged without wanting to work I asked my child for a happy box and the potatoes all came loose and the bread was not wrapped in its wrapper I asked for extra potatoes and they gave me a mc chicken. Terrible service without wanting to attend you focused on the phone all. TERRIBLE SERVICE 🚨🚨🚨🚨🚨🚨🚨🚨

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 2209 Taylorsville Rd, Louisville?

McDonald's at 2209 Taylorsville Rd, Louisville is open 24 hours a day, 7 days a week, including holidays.

Does this McDonald's location have a drive-thru service?

Yes, this McDonald's features a drive-thru that operates 24/7 to serve you convenience at any time.