McDonald's

3.4
1056 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2314 Brownsboro Rd, Louisville, KY
40206, United States

Hours

Reviews

3.4
1,056 reviews
5 stars
344
4 stars
226
3 stars
199
2 stars
86
1 star
201

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Some customers noted cleanliness issues, particularly with the dining area and restrooms.

Customer Service

Mixed reviews on customer service; some praised friendly staff while others reported rudeness and unprofessional behavior.

Order Accuracy

Frequent complaints about incorrect orders and long wait times for service.

Food Quality

Inconsistent food quality; some customers enjoyed fresh and hot meals, while others received cold or poorly prepared food.

Drive-Thru Efficiency

Generally positive feedback on drive-thru speed, with some customers noting quick service despite busy times.
  • JH
    Jessica Holland
    1 day ago
    1.0
    Oreo mcflurry only had oreo sprinkled on the top
  • TC
    Ty C
    Oct 29, 2025
    1.0
    Place is not very clean and food isn't put together well. But, it's McDonald's. So that is expected. Only stopped by to take my chances on monopoly. Not a single item had the tags for the game. Ordered a big Mac with large fry and large drink. Should have been 3. Definitely regret my lunch choice.
  • NL
    Nate Lee
    Oct 25, 2025
    3.0
    The employees are rude and unprofessional
  • JJ
    Jacob
    Oct 12, 2025
    3.0
    Customer service wasn’t great. There were at least two people who came in, waited at the counter, and then left since no one was working up front. You can hear people talking in the back, but it takes a while before anyone comes out to take your order. When the guy finally did, he seemed grumpy and like he didn’t really want to be there. This place could be okay, but you end up standing around for quite a while before getting anyone.
  • HH
    Heather
    Oct 10, 2025
    5.0
    The drive thru was full but they got us through fast and the food was hot and fresh!

Frequently Asked Questions About McDonald's

What are the McDonald's Brownsboro Rd drive-thru hours?

The drive-thru is open Monday to Friday from 5:30 AM to midnight, and Saturday and Sunday from 6:00 AM to midnight.

What services does McDonald's Brownsboro Rd offer for pickup and delivery?

They offer curbside pickup, delivery, same-day delivery, and no-contact delivery services.