McDonald's

3.4
1820 reviews
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Business Details

3100 Poplar Level Rd, Louisville, KY
40217, United States
(502) 636-3229
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
3100 Poplar Level Rd, Louisville, KY
40217, United States

Hours

Reviews

3.4
1,820 reviews
5 stars
609
4 stars
379
3 stars
316
2 stars
173
1 star
343

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some praised friendly staff while others reported rudeness and poor service.

Food Quality

Inconsistent food quality; many customers received cold or poorly prepared meals, while others enjoyed fresh and hot food.

Operational Issues

Frequent complaints about long wait times, incorrect orders, and issues with self-service kiosks.

Cleanliness

Reports of cleanliness issues, including dirty dining areas and unsanitary conditions.

24-Hour Service

Customers expressed frustration over the location's inconsistent 24-hour service claims.
  • TB
    T Brown
    Dec 24, 2025
    1.0
    We sat in line for 15 minutes then get up to the order window at 9:28pm and the lady decides to tell us they are closed. Many cars still waiting in line. They took the order before us and next to us. Online it said the location is open 24 hours today. The sign hung on the building said 24 hours including Christmas Day. Horrible customer service. I would suggest not going to this location they do not care about the customers. Who decides to close at 9:28pm?!
  • AJ
    Ardene Johnson
    Dec 16, 2025
    5.0
    It was great writing to Santa letters. Eating food.
  • MS
    Michael Stivers
    Dec 16, 2025
    3.0
    Honestly this place was fine the food was pretty gross. Like grosser than normal. But the staff was kind
  • CP
    Crimson’s Playroom
    Dec 16, 2025
    1.0
    They are slow and nobody is available to help. Literally stood in line for 6 mins waiting just to be told they weren't serving breakfast. Nobody stood at the front everybody in the back. I usually like this place but. Not a good experience today.
  • DH
    David Harrison
    Dec 9, 2025
    4.0
    The drive through staff tries but sometimes has difficulty understanding you. Fries not fresh even when requested that way.
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Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's at 3100 Poplar Level Rd, Louisville?

McDonald's at 3100 Poplar Level Rd, Louisville is open 24 hours a day, every day of the week.

Is there a drive-through service available at this McDonald's location?

Yes, this McDonald's location offers drive-through service 24/7.