McDonald's

3.4
2027 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2720 W Broadway, Louisville, KY
40211, United States

Hours

Reviews

3.4
2,027 reviews
5 stars
702
4 stars
394
3 stars
378
2 stars
199
1 star
354

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, and slow to respond to orders.

Food Consistency

Customers reported inconsistent food quality, with many experiencing cold or incorrect orders.

Cleanliness Issues

Several reviews mentioned cleanliness problems, including dirty tables and unsanitary conditions.

Long Wait Times

Many customers expressed frustration over long wait times for both in-store and drive-thru orders.

Atmosphere Concerns

The presence of homeless individuals around the location was frequently noted, impacting the dining experience.
  • GR
    Greg Rivera
    3 days ago
    1.0
    Worst McDonalds ever. The employees are super rude. We paid for our orders using the kiosks that make you take a table number. They make you go get your order so ok whatever. They didn’t give us our cups unless we put the table tents back. Who works here, the customer or these rude ladies? I hope corporate pulls this franchise.
  • LC
    Landon Cain
    6 days ago
    1.0
    This is not a 24 hour establishment. Somehow, every night I get off work and try to go through the drive thru tired and hungry they always turn me away because they "aren't open yet." I get needing time to switch to breakfast menu items, but they can't be advertising 24 hours open if they aren't going to be open for 24 hours.
  • PH
    Penny Harrison
    Dec 28, 2025
    1.0
    This McDonald's is so rude and food is terrible I loved the McDonald's back in the 1980 was the best now its a nasty place to eat they spit on your food and drop the buns in the floor don't eat at the restaurant on 27th and Broadway check your food if you do
  • DJ
    Devin Jones
    Dec 25, 2025
    1.0
    Ordered delivery and my food was wrong, they won't answer their phone and the app won't load a service agent chat. Horrible help service
  • AM
    Ashley Milton
    Dec 10, 2025
    1.0
    12/10/25 12:10pm Walked in and asked the cashier "can I have the bathroom code" *I was having an emergency* to which the cashier decided to lecture me on proper grammer. She was completely rude. I told her I don't have time for her lecture and needed to go immediately. She threatened me by trying to deny access to the bathroom. I am disabled with bladder issues and my daughter who was with me is deaf. Then I ordered food after finally being allowed in. The whole time I was waiting for the food with my daughter, she was making comments and staring me down. I think management needs to really look at who they hire

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 2720 W Broadway, Louisville?

This McDonald's location is open 24 hours a day, 7 days a week.

Does this McDonald's location offer drive-thru service?

Yes, the McDonald's at 2720 W Broadway has a drive-thru open 24/7.