Brand Certified
McDonald's
3.4(2037 reviews)
Certified by McDonald's • Mar 01, 2026
Business Details
2720 W Broadway, Louisville, KY
40211, United States
Certified by McDonald's • Mar 01, 2026
(502) 343-6702
Certified by McDonald's • Mar 01, 2026
http://www.mcdonalds.com/
Certified by McDonald's • Mar 01, 2026
About
Certified by McDonald's • Mar 01, 2026
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Certified by McDonald's • Mar 01, 2026
Hours
Certified by McDonald's • Mar 01, 2026
Reviews
3.4
2,037 reviews
5 stars
704
4 stars
395
3 stars
380
2 stars
202
1 star
356
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous reviews highlighted rude staff and poor customer service, with many customers feeling disrespected and ignored.
Food Quality
Customers frequently reported receiving cold, old, or incorrect food orders, leading to dissatisfaction with the overall food quality.
Cleanliness
The establishment was often described as dirty, with unclean tables and restrooms, contributing to a negative dining experience.
Wait Times
Many customers experienced long wait times for their orders, both in the drive-thru and inside the restaurant.
Atmosphere
The presence of homeless individuals around the location was noted as a concern, affecting the comfort of customers.
- SWStephanie WhiteFeb 12, 20262.0The older lady at the counter was extremely rude to a guest and told her to pay attention while trying to purchase her order. She was loud and obnoxious. I ordered a McDouble value meal and was clearly given an old meal someone didn’t receive. My fries were cold so I went inside and got new ones and those weren’t done they were mushy.. I went to bite my burger and it had lettuce and Mac sauce. Looked at the wrapper and it saw this was someone else’s cold food. Bit into my nuggets dry and cold. No bbq sauce by the way and when I asked for it ms Bun at the counter responded please and thank you and dropped it in my bag. I tried to call but got this number hasn’t been set up yet????? Poor service nasty food but she was extra flirty and nice to the male regular customers.
- GRGreg RiveraJan 9, 20261.0Worst McDonalds ever. The employees are super rude. We paid for our orders using the kiosks that make you take a table number. They make you go get your order so ok whatever. They didn’t give us our cups unless we put the table tents back. Who works here, the customer or these rude ladies? I hope corporate pulls this franchise.
- LCLandon CainJan 6, 20261.0This is not a 24 hour establishment. Somehow, every night I get off work and try to go through the drive thru tired and hungry they always turn me away because they "aren't open yet." I get needing time to switch to breakfast menu items, but they can't be advertising 24 hours open if they aren't going to be open for 24 hours.
- PHPenny HarrisonDec 28, 20251.0This McDonald's is so rude and food is terrible I loved the McDonald's back in the 1980 was the best now its a nasty place to eat they spit on your food and drop the buns in the floor don't eat at the restaurant on 27th and Broadway check your food if you do
- DJDevin JonesDec 25, 20251.0Ordered delivery and my food was wrong, they won't answer their phone and the app won't load a service agent chat. Horrible help service
Brand Certified Facts from McDonald's
McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
- Address
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- Legal business name
- Hours of operation
- Phone number
- Official website