Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.4
2,012 reviews
5 stars
698
4 stars
391
3 stars
375
2 stars
200
1 star
348
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported rude staff and poor service, with long wait times and unacknowledged orders being common complaints.
Food Quality
Food quality was inconsistent, with many customers receiving cold or improperly prepared items, while some noted fresh and hot food on occasion.
Cleanliness
The restaurant's cleanliness was often criticized, with reports of dirty tables and unsanitary conditions.
Accessibility Issues
Customers expressed frustration over restroom access and the restaurant's claimed 24-hour service, which was not consistently honored.
Atmosphere
The presence of homeless individuals in the area and inside the restaurant negatively impacted the dining experience for many customers.
- CPChad Prisk6 days ago1.0Mcrib sandwich, bun was like concrete. Way to many homeless people hanging around. Pass.
- MHmarco hernandezNov 3, 20251.0Ordered a steak and cheese bagel with no folded eggs. Received the sandwich on a regular hamburger bun and not a bagel with eggs. So to drive back to the store and not have my order corrected and receiving my money back is a waste of my time and money. Nothing but disrespect in that entire store.
- FPF PuryearNov 3, 20251.0I used the app for faster service...now I know why I dont eat at this McDonald's poor customer service, slow service, eggs not done all the way, no condiments just messy messy messy
- MLMichael LapailleOct 16, 20251.0Took too long to get my vanilla cone, wouldn't let me use the restroom, the guy taking out the garage brought me back in and opened the door. Walked out let them keep my vanilla cone.
- GGGrace Jones (Grace)Oct 7, 20251.0The service at this location is pathetic. In no way should I order a pick up at the counter, go in and sit around at the counter for 20 minutes. Then finally asked by a staff member"what, am I waiting on" and I said "my pic up for Grace" she then rudely said why didn't I say anything. Because you were supposed to cally name after seeing that I already arrived. The service here never gets better. You should just go through the drive through; because only them will you get your food at a reasonable time. They literally disrespect the ones who come in to order at the the cashier, they disrespect the ones who comes In and order at the kiosk and they disrespect the ones who order pick up. And don't let me get on the wait time time; while inside the business. Te wait can be anywhere from 20-40 minutes smh. The staff is Soooo rude smh. They have a number to call, when service is subpar, but they never answer or give you a call back. I have a car but sometimes I like to go in and eat. But now I don't even want to go back inside; I'm better off going through the drive thru. Food is cold and never enough sauce on your burgers as you're supposed to have. Im just gonna go to my the McDonald's in Portland next time; they haven't let me down yet. And Portland McDonald's always greets me with a smile
Frequently Asked Questions About McDonald's
What are the operating hours of McDonald's at 2720 W Broadway, Louisville?
This McDonald's location is open 24 hours a day, 7 days a week.
Does this McDonald's location offer drive-thru service?
Yes, the McDonald's at 2720 W Broadway has a drive-thru open 24/7.
Can I order delivery from this McDonald's?
Yes, delivery is available 24/7 with options including SAME_DAY_DELIVERY and NO_CONTACT_DELIVERY services.
Which payment methods are accepted at this McDonald's?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Does this McDonald's offer curbside pickup?
Yes, curbside pickup is available as one of their service options.
Where can I find the full menu for this McDonald's?
The full menu can be viewed online at https://www.mcdonalds.com/us/en-us/full-menu.html.
How can I earn rewards when ordering at McDonald's?
You can earn points for free food through MyMcDonald's Rewards. More info at https://www.mcdonalds.com/us/en-us/mymcdonalds.html.
What nearby places can I visit before or after dining at McDonald's?
Nearby places include Kroger grocery store and pharmacy, ZENSHI Handcrafted Sushi restaurant, and Pizza Hut for other dining options.
Are there convenient services near McDonald's at 2720 W Broadway?
Yes, nearby services include PNC ATM for banking, United States Postal Service for mailing needs, and KeyMe Locksmiths for locksmith services.
What fast food options are available near this McDonald's?
In addition to McDonald's, nearby fast food restaurants include Subway and Taco Bell, giving you a variety of quick meal choices.