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McDonald's

3.2
(2144 reviews)
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Business Details

2800 Outer Loop, Louisville, KY
40219, United States
(502) 856-8913
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2800 Outer Loop, Louisville, KY
40219, United States

Hours

Reviews

3.2
2,144 reviews
5 stars
580
4 stars
436
3 stars
398
2 stars
196
1 star
534

What are people saying?

AI-generated from recent customer reviews

Service Issues

Many customers reported slow service, rude staff, and frequent order mistakes, leading to frustration.

Food Quality

Several reviews mentioned cold food, incorrect orders, and concerns about food safety, particularly with expired items.

Cleanliness

While some customers noted clean restrooms and dining areas, others reported dirty tables and unsanitary conditions.

Customer Experience

Mixed feedback on customer service, with some praising friendly staff while others experienced poor treatment and lack of accountability.
  • JT
    J Tray
    Jan 31, 2026
    5.0
    Fast, friendly, competent service. Worth a stop.
  • MB
    Monica Brockman
    Jan 30, 2026
    2.0
    I do love this McDonald's and have been coming here over 20yrs probably, BUT DO NOT LEAVE UNTIL YOU MAKE SURE YOU HAVE ALL OF YOUR FOOD they will forget and will most certainly forget apples in your happy meal EVERY.SINGLE.TIME without fail idk they don't like apples. So yea just assume your order is missing something everytime and you'll be fine! Also everyone usually has an attitude, but I get it they're working at McDonald's😭 so it's fine I guess.
  • DB
    Don Barbour
    Jan 20, 2026
    2.0
    Can't really rate them because they never took my order. There were 5-10 walk in customers waiting for their order and drive through was busy. They were hustling but after 10 minutes I just left
  • RB
    Ronald Bonczkowski
    Jan 17, 2026
    1.0
    Sorry I was treated very poorly...McDonald's in ferncreek...not the first time...understand people have bad days...I think the place is poorly run...
  • LP
    Lonnie Perry
    Jan 17, 2026
    5.0
    Quick and easy stop to use the restrooms. They were clean, which makes for a good experience.
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