McDonald's

3.2
2024 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
301 University Blvd, Louisville, KY
40208, United States

Hours

Reviews

3.2
2,024 reviews
5 stars
614
4 stars
408
3 stars
333
2 stars
174
1 star
495

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a mix of positive and negative experiences with staff, ranging from friendly and helpful to rude and dismissive.

Order Accuracy

Many customers reported issues with incorrect orders, missing items, and poor handling of special requests.

Cleanliness

The cleanliness of the restaurant was frequently criticized, with reports of dirty dining areas and unsanitary conditions.

Wait Times

Customers consistently mentioned long wait times, both in the drive-thru and inside the restaurant, often leading to frustration.

Food Quality

While some customers enjoyed fresh and hot food, others complained about cold, stale, or poorly prepared items.
  • NS
    Nathan Steele
    1 day ago
    4.0
    The McDonald's is sometimes understaffed during the evening. But it's still good overall.
  • DB
    Dashon Brown
    2 days ago
    1.0
    Morning shift this got to be one of the worst McDonalds I ever been to they literally always messed up your order every time it never fails Then they get mad because they messed up your order and they gotta make it right🤦🏽‍♂️🤦🏽‍♂️ I wouldn’t recommend nobody to go there!!!
  • RM
    rylee meachum
    6 days ago
    1.0
    The pop machine was broke and the male employee was incredibly rude about it and could not even articulate what “no soft drinks allowed” meant. You should drive the extra 5-10 to go to a different one
  • RF
    Ryan Ferguson
    Nov 13, 2025
    1.0
    Rude, disrespectful staff. They wanted me to leave because I called them out on their disrespect. This was the final straw when it comes to McDonald’s. I’ll never eat at another one again. If you can’t take it, don’t dish it out!
  • ES
    Emma Staples
    Oct 8, 2025
    1.0
    Please, do not come here!!! This McDonalds cost us over $200 because they recklessly towed our car in 5 minutes as paying customers, then proceeded to cancel/throw out our food we paid for (to act like we weren’t paying customers because they unrightfully towed our car), and proceeded to speak to us horribly the entire time!!!! We ordered online and parked in their lot to pick up our order. While only waiting in the lobby for a few minutes, the manager somehow managed to call and have our vehicle TOWED AWAY. It was so fast, we hadn’t even gotten our food!! Apparently, she had called out once in the lobby to ask if that was anyone’s car, but we never heard her. We could’ve been in the bathroom, had headphones on, talking and eating in the dining room, etc… not at all justifiable reason to call the towing company to cost us over $200 just because we didn’t hear her call out once !!! Also, the parking lot was completely empty besides us, because it was 7pm on a Tuesday during fall break. They had absolutely NO reason or right to get our car towed!! Completely reckless decision made with NO COMMON SENSE. This could’ve happened to anyone, so that is why I urge you please do not come here!! They are so careless with how they decide to tow cars at this location, and it is SO expensive, we paid over $200 and we picked the car up that SAME night!!! As we ran out to our car because we saw it getting towed, they either cancelled or threw out our order, because when we went back in it wasn’t even on their screen and on the app it said our order had been completed but we had NO FOOD!! And by the way, their online order station was completely empty. When I had to talk to the manager about our car and food, she tried to completely ignore us by pointedly hiding in the back and then rushing away after talking to someone in the front. It took over 5 minutes to finally get her to talk to us. When I finally confronted her about our car and food, she was SO disrespectful, yelling in our faces and blaming us for the entire situation. We started the conversation completely friendly and giving them the benefit of the doubt, but as soon as we opened our mouths we were met with so much anger, disrespect, and carelessness. Absolutely no empathy for the situation she entirely caused. WORST RESTAURANT EXPERIENCE I HAVE EVER HAD. These people will tow your car in 5 minutes of it being there even if you’re a paying customer, then yell at your face about it, and groan when you ask them to serve the food you paid for. Save yourself $200 and your sanity by never coming here and choosing another McDonalds.

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 301 University Blvd, Louisville?

McDonald's at 301 University Blvd is open 24 hours every day, Monday through Sunday.

Does this McDonald's location offer drive-thru service?

Yes, this McDonald's offers drive-thru service 24/7.