McDonald's

3.2
4575 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
207 W Broadway, Louisville, KY
40202, United States

Hours

Reviews

3.2
4,575 reviews
5 stars
1,332
4 stars
839
3 stars
889
2 stars
486
1 star
1,029

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times, often exceeding 20 minutes, for their orders.

Order Accuracy

Many reviews highlighted issues with incorrect orders, including missing items and wrong food.

Staff Attitude

Feedback varied on staff friendliness, with some praising helpful employees while others reported rudeness and poor customer service.

Food Quality

While some customers enjoyed fresh food, others complained about cold or poorly prepared items.
  • CK
    Coriana kimbrough
    2 days ago
    1.0
    I paid 27 dollars and didn’t get what I wanted then the manager wouldn’t address the problem she ignored us. Her employees were very rude on top of that I specifically asked for fresh food so what they did was put fresh food on the top and old food on the bottom all the same messing up our order. I wouldn’t recommend this location it’s always shooting at this McDonald’s or something else going on up there. Don’t eat up there there very unprofessional and disgusting customer service!
  • SH
    Stacy Hendrix
    Jan 2, 2026
    3.0
    They could make the effort to make a filetofish not all a mess with the cheese half off the filet and the tarter sauce all on the side of the bun, bun hanging off the dang sammich
  • AV
    Avan Valenziano
    Dec 27, 2025
    1.0
    20 minutes for a medium fry and a coke is absurd. Staff had no clue what was going on. I could have (and probably should have) driven to a different location, ordered, got my food, and drive back to this location before they had a medium fry ready…
  • RA
    Ravae Adkins
    Dec 23, 2025
    1.0
    This is ridiculous I've been sitting in the drive through for over 15 minutes and I'm gonna get the second car. And they have not took nobody orders, cars has pulled off. And I was a manager myself, I know there's a timer, I don't even see how they don't get suspended for this, because this is so unacceptable. Bad.\n Service, slow, they need to hire some more people.\n That knows what they're doing because they obviously don't care, and it's always like this on first tree. They need to fire everybody in there and rehire people that's going to work, and it is dedicated to their job.
  • AA
    Angela
    Dec 11, 2025
    1.0
    I recently visited your establishment, and I had a somewhat unusual experience at the pay window. The attendant there did not speak to me, even though we made eye contact. I offered a thumbs-up gesture, which she returned. I was under the impression that since she had my code and my card is automatically charged when I provide it, I was cleared to proceed. However, I was then yelled at when I got to the second window and informed that I had bypassed the first window and needed to pay. When I attempted to explain the situation, the same attendant from the pay counter approached me and rudely insisted that I had not paid. It seems there may have been an error in entering my code, as I frequent your establishment several times a week without issue, and my transaction at another McDonald's shortly after worked perfectly. I would kindly suggest that customer interactions be handled with more courtesy and common sense. Due to the way I was treated, I chose not to complete my order and left the drink on the ledge.

Frequently Asked Questions About McDonald's

What are the regular operating hours for McDonald's at 207 W Broadway, Louisville?

McDonald's at 207 W Broadway in Louisville is open from 5:00 AM to 1:00 AM Monday through Wednesday, 5:00 AM to midnight on Thursday, and 24 hours from Friday to Sunday.

Does this McDonald's location offer drive-thru service?

Yes, this McDonald's offers 24/7 drive-thru service every day of the week.