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McDonald's

3.2
(4516 reviews)

Business Details

207 W Broadway, Louisville, KY
40202, United States
(502) 584-4773
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
207 W Broadway, Louisville, KY
40202, United States

Hours

Reviews

3.2
4,516 reviews
5 stars
1,298
4 stars
825
3 stars
878
2 stars
482
1 star
1,033

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported slow service, long wait times, and incorrect orders, particularly in the drive-thru.

Staff Attitude

Feedback highlighted a mix of friendly and rude staff interactions, with some customers experiencing dismissive or unhelpful behavior.

Food Quality

While some reviews praised the freshness of the food, many others complained about cold, poorly prepared, or incorrect orders.

Cleanliness and Environment

The restaurant's cleanliness received mixed reviews, with some noting it was well-kept while others reported unsanitary conditions.

Homeless Presence

Several customers mentioned the presence of homeless individuals around the location, which affected their dining experience.
  • LM
    Lenny Miller
    Feb 25, 2026
    3.0
    Ran through McDonald’s for a quick breakfast and it was a smooth experience. My Egg McMuffin was hot and fresh, and the hash browns were perfectly crispy. The drive-thru line moved fast and the staff were friendly at the window. The only thing I’d mention is my coffee wasn’t as hot as I would’ve liked, but it still tasted good. Overall, quick, convenient, and exactly what I needed to start the day.
  • EJ
    Esclavinky Jules
    Feb 24, 2026
    1.0
    Worst experience of all. I placed an order and someone else took it. A black girl there said to me." We do not have your order". Which means I need to place a new order and pay for it again.
  • SB
    Shalonda Bailey
    Feb 11, 2026
    1.0
    When visiting this McDonald's while staying at the residence inn, was HORRIBLE! It smelled BAD, it wasn't nobody in there but 3 homeless men and only two female workers! One was taking orders and the other one was cooking! They was very professional, but we're are the other workers! My food was okay... could of been better! It's sad our city don't care about how these restaurants are kept up and who's running them!
  • JM
    Jay B. Morris
    Feb 6, 2026
    1.0
    I recently visited this location around 1 p.m., and the staff member who assisted me—possibly a manager—seemed noticeably dismissive and unapproachable, and her tone came across as aggressive. I understand that this location may deal with challenging situations at times, including interactions with individuals experiencing homelessness or addiction, but I believe all customers, especially paying customers, should consistently be treated with respect and professionalism. Additionally, the food I received was prepared somewhat carelessly, and my drink was not filled to the top. When I politely asked if it could be topped off, I was told, “That’s as full as it’s going to get.” I chose not to argue, but after observing how the staff member spoke to the next customer, I felt compelled to share this experience. This McDonald’s is the closest location to my school, so I’m likely to return for convenience, but I sincerely hope Corporate can provide additional support to ensure a more welcoming and courteous atmosphere. This is a on going thing at this McDonalds. On a positive note, the store itself appeared clean for the most part. Thank you for taking the time to review this feedback.
  • MM
    Maverick
    Feb 5, 2026
    2.0
    They make you wait 10 minutes or more at the drive thru before they actually respond on the intercom. If you’re hungry and want an efficient service this place is not for you. I’ve tried ordering to this place as I live close but they disappoint most of the time. Its pointless to have a 24/7 fast food service when people don’t wanna do no work especially early in the morning.

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