McDonald's

3.1
1578 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1245 Bardstown Rd, Louisville, KY
40204, United States

Hours

Reviews

3.1
1,578 reviews
5 stars
451
4 stars
238
3 stars
302
2 stars
153
1 star
434

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported extremely poor service, including long wait times, incorrect orders, and rude staff interactions.

Food Quality

Many reviews highlighted issues with food freshness, including cold and improperly prepared items, leading to dissatisfaction.

Cleanliness

Several customers noted unsanitary conditions in the restaurant, including dirty tables and unpleasant odors.

Pricing Issues

Customers expressed concerns about higher prices compared to other locations and unexpected charges for items like water.

Inconsistent Experience

While some customers praised the staff and service, many others reported a lack of consistency in service quality and food preparation.
  • YP
    Young Pidi
    Oct 12, 2025
    1.0
    If I could put Zero I would. My experience was unacceptable. I waited more than 5 to 10 minutes to be asked for my order. The worker seen me as soon as I came in and made eye contact.
  • LT
    Loved Taylor
    Oct 3, 2025
    3.0
    I am so over McDonald's 😑. But when in a pinch...I guess and the prices are getting outrageous 🙄
  • OE
    Oz Emerald
    Sep 28, 2025
    1.0
    This place sucks, no one knows what they are doing. They had a line of like 15people got 7 orders wrong, tried to get me to repay for an order I already paid for. I cannot express that this is the WORST McDonald's experience I have EVER had. I mean come on, its just McDonalds, its not Rocket Science.
  • TB
    tony brewer
    Sep 22, 2025
    5.0
    We came late at night when all the other McDonald's were only doing 1 car at a time they were killing it here yall owe them some raises
  • AK
    Anna K.
    Sep 17, 2025
    1.0
    Extremely slow. At 9pm on a Wednesday I waited 25 minutes for a double cheeseburger. There were about 3 cars in the drive through when I arrived and no one inside. One of the employees refused to give me an ETA for no reason lol acted like he had no way of knowing when my order will come up. So petty lol

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 1245 Bardstown Rd, Louisville?

McDonald's at 1245 Bardstown Rd is open 24 hours daily, from 12:00 AM to 11:59 PM.

Does this McDonald's location offer drive-thru service?

Yes, this McDonald's location has a drive-thru that operates 24 hours daily, from 12:00 AM to 11:59 PM.