McDonald's

3.1
1579 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1245 Bardstown Rd, Louisville, KY
40204, United States

Hours

Reviews

3.1
1,579 reviews
5 stars
452
4 stars
240
3 stars
301
2 stars
154
1 star
432

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with reports of rude staff, long wait times, and incorrect orders.

Food Quality

Customers frequently complained about cold, stale, or incorrectly prepared food, with some mentioning health concerns.

Cleanliness

Several reviews noted unsanitary conditions in the restaurant, including dirty tables and unpleasant odors.

Management Issues

There were multiple mentions of unprofessional behavior from management, contributing to a negative customer experience.

Inconsistent Experience

While some customers praised the speed and friendliness of certain staff members, many others reported a lack of consistency in service and food quality.
  • AD
    Artful Dodger
    4 days ago
    4.0
    Normally don't leave too many fast food reviews, but after seeing so many bad ones here, wanted to share my positive experiences. I always place my order on the app, walk over, grab it at the counter and leave. Never an issue. The orders are correct, the staff approaches soon as they see me. Food quality is fine as well. The restaurant itself, I probably wouldn't dine in honestly. Not the warmest vibes and often there are homeless hanging out. In the winter months, it's understandable. Not complaining, just wouldn't eat in. Apparently most feel the same way, because it's pretty rare I observe any dine-in customers. Can say the same thing about most fast food places these days to be fair. I do think a lot of people could do themselves a favor and take advantage of the app to improve their experience. Just my opinion. You save a LOT of money as well.
  • HP
    Hannah Phillips
    Dec 31, 2025
    2.0
    Went through the drive thru and got a burger, two orders of fries, and a drink. We were told to pull up and wait for our order. After over 10 minutes of people pulling around us as we waited, an employee came out, blew a vape cloud onto our order, then gave it to us. We asked if they had mayo packets, and she said “I don’t know, wanna come in and see?” Then went back inside. I wish I could have gone in to see, but the door locked behind her. Order was correct at least.
  • BS
    Brandon Sutter
    Dec 16, 2025
    5.0
    The manager Elsie(Priscilla) is the only reason I still come here. She is always attentive, friendly, and very engaged with her customers... She's professional and down to earth. Love her service !! Can definitely tell she cares about her job and other people...
  • KM
    Kay Montana
    Dec 4, 2025
    1.0
    ⭐️ One Star – Do Not Go Late at Night I do not recommend coming to this McDonald’s late at night. This happened last night, December 4th at 1:18 AM. My son was placing an order with me on the phone during the interaction. From the beginning, the young lady was rude and unprofessional. Before even taking his order, she told him she couldn’t take it for another 15 minutes because they needed to go on break. My son was polite the entire time. When he asked for a medium McFlurry, she rudely told him they only come in small or large, which isn’t even accurate. Her tone was very nasty and unnecessary. Again, my son remained respectful throughout the entire interaction. The McFlurries were actually for his basketball team, and because of her terrible attitude and the way she handled the order, I even told my son they probably shouldn’t eat them. Her energy and behavior made me genuinely uncomfortable about how the food was handled. My son didn’t even want me to leave this review, but the level of customer service was completely unacceptable. The interaction gave off very uncomfortable, almost discriminatory vibes, because there was absolutely no reason for her to treat him that way unless she simply did not want to do her job. This experience was disappointing, unprofessional, and concerning. If this is how customers are treated late at night, management and corporate really need to step in and address it.
  • YP
    Young Pidi
    Oct 12, 2025
    1.0
    If I could put Zero I would. My experience was unacceptable. I waited more than 5 to 10 minutes to be asked for my order. The worker seen me as soon as I came in and made eye contact.

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 1245 Bardstown Rd, Louisville?

McDonald's at 1245 Bardstown Rd is open 24 hours daily, from 12:00 AM to 11:59 PM.

Does this McDonald's location offer drive-thru service?

Yes, this McDonald's location has a drive-thru that operates 24 hours daily, from 12:00 AM to 11:59 PM.