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McDonald's

3.1
(1576 reviews)

Business Details

1245 Bardstown Rd, Louisville, KY
40204, United States
(502) 343-6652
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1245 Bardstown Rd, Louisville, KY
40204, United States

Hours

Reviews

3.1
1,576 reviews
5 stars
450
4 stars
241
3 stars
300
2 stars
154
1 star
431

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on staff friendliness; some employees are praised for being attentive and kind, while others are reported as rude and unprofessional.

Order Accuracy

Frequent complaints about incorrect orders and long wait times, particularly during late-night hours.

Food Quality

Inconsistent food quality; some customers report fresh and hot meals, while others receive cold or improperly prepared items.

Cleanliness

Concerns about cleanliness in the dining area and food preparation, with some customers noting unsanitary conditions.

Drive-Thru Experience

Drive-thru service is hit or miss; some customers report quick service while others experience significant delays.
  • DD
    dhewitt3
    Feb 8, 2026
    1.0
    Placed order online for pick up at counter, when arrived doors were all locked. No way to pick up the order and no way to cancel. So I’ve literally been stolen from. When I call the store, the employee said the reason the doors are locked it because the store is flooded with sewage and I can get my order through the drive-thru. Why are you still serving food out of sewage?!?!?! Can’t get a refund because no management is present. To sum up. On Feb. 8, 2026 the highlands McDonald’s is serving food while standing in sewage with no certified food manager present. Do with that what you may. I guess I’m glad I’m only out $8 and not my health.
  • BF
    Burt Fletcher
    Jan 26, 2026
    3.0
    Typically just get a milkshake
  • MK
    michelle “Collette” krejci
    Jan 19, 2026
    5.0
    I’ve been going to this McDonald’s probably since 2007 or maybe earlier and they always make my nuggets so crispy and the food is always warm and everybody there is super nice and I know I can always rely on them to make me a really good hash brown
  • KF
    Kathryn Fau
    Jan 15, 2026
    5.0
    My husband and I visited with the grandkids for our littles bday for a quick lunch. We were greeted by an employee by the name of Ray (Rae?). She was an ABSOLUTE delight!! She was so kind and sweet, especially to our grandkids. Ray was attentive when we were ordering because we were ALL over the place lol. Anyway, she just went above and beyond and was so welcoming! The food was hot and the order was correct! It was such a pleasant change! Stop in and say hello to Ray! She's honestly such a sweetheart!!
  • AD
    Artful Dodger
    Jan 8, 2026
    4.0
    Normally don't leave too many fast food reviews, but after seeing so many bad ones here, wanted to share my positive experiences. I always place my order on the app, walk over, grab it at the counter and leave. Never an issue. The orders are correct, the staff approaches soon as they see me. Food quality is fine as well. The restaurant itself, I probably wouldn't dine in honestly. Not the warmest vibes and often there are homeless hanging out. In the winter months, it's understandable. Not complaining, just wouldn't eat in. Apparently most feel the same way, because it's pretty rare I observe any dine-in customers. Can say the same thing about most fast food places these days to be fair. I do think a lot of people could do themselves a favor and take advantage of the app to improve their experience. Just my opinion. You save a LOT of money as well.

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