Brand Certified
McDonald's
3.3(1585 reviews)
Certified by McDonald's • Mar 01, 2026
Business Details
12414 La Grange Rd, Louisville, KY
40245, United States
Certified by McDonald's • Mar 01, 2026
(502) 514-7236
Certified by McDonald's • Mar 01, 2026
http://www.mcdonalds.com/
Certified by McDonald's • Mar 01, 2026
About
Certified by McDonald's • Mar 01, 2026
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Certified by McDonald's • Mar 01, 2026
Hours
Certified by McDonald's • Mar 01, 2026
Reviews
3.3
1,585 reviews
5 stars
496
4 stars
302
3 stars
283
2 stars
136
1 star
368
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed experiences with customer service; some employees are praised for their friendliness while others are reported as rude and unhelpful.
Order Accuracy
Frequent complaints about incorrect orders, with many customers reporting wrong items or missing components.
Food Quality
Inconsistent food quality; some customers received fresh and hot meals, while others reported stale or improperly prepared food.
Cleanliness
Some customers noted cleanliness in the restaurant, while others reported unsanitary conditions.
24-Hour Availability
Multiple complaints about the location not being open 24 hours as advertised, causing inconvenience to customers.
- RRRebecca RussellFeb 14, 20265.0The Saturday night crew - the older man with a white mustache taking orders and the young man giving the food/drinks - are about the sweetest people. Amazing customer service. Genuinely one of the best McDonald’s experiences I’ve ever had. Give them a raise!!
- NJNate JonesJan 23, 20261.0Somebody at this location served me FROZEN FRIES and my snack wrap was FILLED (like a ridiculous amount) with sauce. Any human being would've known not to serve that. Ronald McDonald must've made a comeback, because somebody at this location is a clown. All of the other employees at this location are great! As they all seem to be working their butts off every time I come through. (Not sure how to describe him without sounding a little rude... But the old gentleman with the glasses and cool mustache who works the first window is awesome. I don't care how much he already makes, just give that man a raise. Otherwise I will be offering him a better job).
- JFJayson FrewJan 16, 20263.0If they are closed, they should put up a sign that says they’re closed at the drive-through. Instead of telling people who drive up to the drive-through that they are closed. Furthermore, it’s a 24 hour location, so closing? I don’t get it. It was a big inconvenience.
- ECEzell CoxJan 8, 20261.0This is my McRib. It does not look like the one that was displayed on the screen.
- DDD5wayy502Jan 5, 20261.0I just ordered the McRib and instead of the actual bun it comes with they slapped it in between two hamburger buns 😂 I can not make this up I will definitely not be ordering from this location again
Brand Certified Facts from McDonald's
McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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