McDonald's

3.3
1568 reviews
Get DirectionsCallWebsite

Business Details

12414 La Grange Rd, Louisville, KY
40245, United States
(502) 514-7236
http://www.mcdonalds.com/
GoogleFacebookInstagramTwitter

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
12414 La Grange Rd, Louisville, KY
40245, United States

Hours

Reviews

3.3
1,568 reviews
5 stars
493
4 stars
302
3 stars
281
2 stars
134
1 star
358

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unprofessional behavior from staff, with several customers reporting disrespectful interactions and poor management.

Order Accuracy

Many customers experienced issues with incorrect orders, missing items, and long wait times, leading to frustration and dissatisfaction.

Food Quality

Feedback on food quality was mixed, with some customers enjoying fresh and hot meals, while others complained about stale, cold, or improperly prepared food.

Cleanliness

Some customers noted that the restaurant was clean, but there were also reports of unsanitary conditions and hygiene concerns.

Operational Issues

Customers expressed frustration over the restaurant's inconsistent hours, particularly regarding the advertised 24-hour service, and issues with phone communication.
  • SB
    Shawn Barger
    4 days ago
    1.0
    They gave me a cup for a water. I took a drink out of it and then they said I gotta pay for the water so I gave it back and then they gave it to somebody else.
  • JH
    Janet Herrell
    Nov 11, 2025
    1.0
    Absolutely the worst . Walk in no one greets you, stand there till someone decides to walk over. Dirty lobby . Order a hot chocolate and tea stand there multiple customers come in some get their orders , some get orders that are incomplete and one guy orders mcgriddles and one comes with no meat and the other no cheese or egg. Finally had enough and asked for money back. Ridiculous.
  • AL
    alyssa lowery
    Nov 7, 2025
    1.0
    Hands me clearly vanilla shake. I ask for a chocolate, after a sip pf straight vanilla. Get gaslit about it actually being chocolate. Very really just a bummer today.
  • SS
    Sf1
    Nov 5, 2025
    3.0
    ***This review is based solely on my opinion/experience with said company.*** Another business that has gone to you doing their work by placing your on a kiosk. The front register was showing it was open, but I was told that they do not take orders and that I would have to use the kiosk to place one if I wanted anything. For the money and quality of food, I will be going elsewhere next time. There is a Jagger's not to far away that is a whole lot better and cheaper.
  • AT
    Amna Tariq
    Oct 25, 2025
    1.0
    An employee was super disrespectful to my sister today. She had politely said they gave her something with sausage, when she did not want it with that. The employee very rudely then accused her saying " oh so you werw the one who claimed about meat that day" being when she never even did that. He was very sassy and rude about it. Do not even know if the guy who claimed to be the manager was even the manager, because he did nothing about it.
Read more reviews on Google

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's at 12414 La Grange Rd, Louisville?

McDonald's at 12414 La Grange Rd is open 24 hours a day, 7 days a week.

Does this McDonald's location offer drive-thru service?

Yes, this McDonald's location offers drive-thru service 24/7.