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McDonald's

3.5
(2228 reviews)

Business Details

1212 W Broadway, Louisville, KY
40203, United States
(502) 343-6685
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1212 W Broadway, Louisville, KY
40203, United States

Hours

Reviews

3.5
2,228 reviews
5 stars
768
4 stars
482
3 stars
422
2 stars
211
1 star
345

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted rude and unprofessional staff, with complaints about slow service and incorrect orders.

Food Quality

Mixed feedback on food quality, with some customers enjoying fresh items while others received cold or incorrect orders.

Cleanliness

Several customers reported unsanitary conditions, including dirty bathrooms and trash outside the establishment.

Atmosphere

The atmosphere received mixed reviews, with some customers feeling welcomed while others noted a chaotic environment.
  • DB
    Derrick Bussell
    Feb 20, 2026
    3.0
    Food is good the problem with making drinks
  • SC
    Simba Jesus Christ
    Feb 15, 2026
    5.0
    Like every McDonald's.
  • JS
    Jack Sparrow
    Feb 12, 2026
    1.0
    This particular location is absolutely horrible. Food is fine and what you’d expect from McDonald’s. It’s the customer service that needs addressing. I’ve contacted the number I had been provided to make complaints. Multiple. And seems as if nothing is done. No retraining. No staff changes. Nothing.
  • KL
    Kane Loc
    Feb 11, 2026
    2.0
    Employee are not kind and always look like they hate their job
  • VD
    Von Fields (Dancinthrupain)
    Jan 20, 2026
    5.0
    I never have experience a diverse McDonald's like that. Being raised in Southeastern Kentucky, and living in the Lexington area most of my life (born in Lexington) makes this experience in an all African American McDonald's almost shocking. The service was great, and actually felt unusually comfortable lol, no offense to the other McDonald's that I have been to Because I have always been treated with respect at every establishment.... It was just cool being in at McDonald's where everyone look like me, from the manager to the customers....Wow...❤️🙏🏾🤞🏿💯!!

Brand Certified Facts from McDonald's

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Certified March 01, 2026Yext Knowledge Graph
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