McDonald's

3.5
1301 reviews
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Business Details

12341 Shelbyville Rd, Louisville, KY
40243, United States
(502) 343-6656
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
12341 Shelbyville Rd, Louisville, KY
40243, United States

Hours

Reviews

3.5
1,301 reviews
5 stars
448
4 stars
294
3 stars
224
2 stars
124
1 star
211

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported long wait times, incorrect orders, and poor customer service, particularly in the drive-thru.

Food Quality

There were numerous complaints about cold, poorly prepared food, with some customers finding hair in their meals and others noting that items tasted stale or off.

Play Area

The children's play area received mixed feedback; while some appreciated it, others noted it was uncomfortably warm and poorly maintained.

Staff Attitude

Customer experiences varied widely regarding staff friendliness, with some praising polite employees while others reported rude or unhelpful interactions.

Cleanliness

Several reviews mentioned dirty tables and restrooms, indicating a need for improved cleanliness standards.
  • BO
    Brandon Oakley
    Nov 16, 2025
    5.0
    Just grabbed breakfast here through the app. They were very busy but the manager, Lisa, kept her cool and was making everything right with everyone. She seemed to be the only English speaker and was working the Drive Thru, Front desk, answered the phone once, and generally keeping the ship afloat and things running smoothly single handedly. Give that woman a raise! This is my McDonalds since it close to home and I think the do a good job here.
  • DB
    DJD Bumblebee
    Nov 12, 2025
    5.0
    Nice dining area. Great prices and friendly staff. Playplace inside. Very clean with fresh hot food.
  • DA
    Dakota Amiot-Funk
    Oct 27, 2025
    1.0
    EDIT: I decided to try snagging some hashbrowns this morning which I ordered in the app. Unfortunately I didn't make it to the drive thru speaker until 10.31 am. They refused to fulfill the order that I had *already placed 10 minutes earlier* because breakfast ended less than a minute ago. Now I have to cancel the valid order and wait for a refund. Thanks again mcd. Honestly have only been coming here recently for the Monopoly pieces, but they've stopped giving them out at this location well before the game has ended.
  • MD
    Michael Dennewitz
    Oct 4, 2025
    1.0
    As you can see in previous reviews. The play area for children is very warm. I was there a month ago and said something to the staff and they acted like they were not concerned. Again today no A/C in the play area and it is very hot in there. I believe it is intentional so they don't have kids playing in there. Maybe they don't have to clean that way. Will go to the Play Place on Hurstbourne Lane from now on.
  • TH
    Tammie Hellmueller
    Oct 4, 2025
    5.0
    Excellent service and food was delicious!! Highly recommend hot brown egg rolls!!
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Frequently Asked Questions About McDonald's

What are the regular operating hours for McDonald's at 12341 Shelbyville Rd, Louisville?

McDonald's is open daily from 5:00 AM to 12:00 AM (midnight).

Does this McDonald's location offer drive-thru service and what are its hours?

Yes, McDonald's offers drive-thru service daily from 5:00 AM to 12:00 AM (midnight).