Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Many customers reported issues with incorrect orders and missing items, leading to frustration.
Food Quality
Feedback indicated inconsistent food quality, with complaints about cold, overcooked, or poorly prepared items.
Service Speed
Numerous reviews highlighted slow service, particularly in the drive-thru, with long wait times reported.
Staff Attitude
Customer experiences varied widely, with some praising friendly staff while others reported rudeness and unprofessional behavior.
Cleanliness
Several reviews mentioned cleanliness issues, particularly in the dining area and restrooms.
AS
Alexandria Stamps
4 days ago
2.0
Fries weren't salted, possiblt old or oil neexs to be changed, soda syrup needed to be changed, sauces were forgotten, despite selecting it toddler didn't get toddler toy, and one of my daughter's order was made wrong
SR
Shannon Richards
Feb 7, 2026
1.0
Would not honor my code on the app
JC
Jasmine Cunningham
Jan 11, 2026
1.0
This is the fourth time my hashbrown has been forgotten. Accidents happen I understand but 4 times now.
BT
BlueDude The
Jan 5, 2026
1.0
Hard to decide where to start, but nothing we purchased was good. The hamburgers were way over salted and we're supposed to be cheeseburgers ,which is what we paid for. The fries were not only under cooked but were soggy. The mcnuggets were hard and no where near fresh. Ended up throwing the food away. Top it off, they forgot an item but after tasting the rest of the food, they can keep the missing item. I know we're talking about McDonald's, which use to not be too bad, but this was like throwing our money into the fire because McDonald's got there pay but the trash can got our food
JB
J. Kris Bailey
Dec 29, 2025
2.0
There are so many things I am willing to let go since well it's McDonald's and the whole chain has been a sinking ship of service for years.
To begin, we come inside to order with the assumption of eating inside as well. Walk up to the kiosk (don't even get me started on that) it informs us we can only order to go. Well that kinda defeats the purpose of walking in dosen't it?
Finally Peck our way through that with a feeling that something isn't going to be correct since I couldn't even ask for sugar and creamer for my coffee.
While waiting, I pop into the bathroom and am assaulted by an odor that only comes from mopping with a soured mop or backed up sewer.
Get our food and it becomes evident why we shouldn't try to use the dining room. There is a high bass stereo playing in the kitchen competing with all the buzzers and bells simultaneously, making one feel like they hopped over to the club or more like a weird rave party.
Im trying to tolerate this because we needed somewhere to sit and eat, not in our car.
But now my legs have gone to sleep from them dangling off the pub style chair. These seem totally out of place for a McDonald's. A restaurant that typically catered to children in yonder days. This is a head wound in the making.
During all of this, we are still attempting to enjoy our meal when what to my wondering ears should hear? A manager singing along to the most out of place music ever!
I knew Ronald was dead, but tonight it feels like they were dancing on his grave.
Rest in peace Ronald McDonald.