Location.com logo
Brand Certified

McDonald's

3.5
(1311 reviews)

Business Details

12341 Shelbyville Rd, Louisville, KY
40243, United States
(502) 343-6656
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
12341 Shelbyville Rd, Louisville, KY
40243, United States

Hours

Reviews

3.5
1,311 reviews
5 stars
446
4 stars
295
3 stars
225
2 stars
126
1 star
219

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported issues with incorrect orders and missing items, leading to frustration.

Food Quality

Feedback indicated inconsistent food quality, with complaints about cold, overcooked, or poorly prepared items.

Service Speed

Numerous reviews highlighted slow service, particularly in the drive-thru, with long wait times reported.

Staff Attitude

Customer experiences varied widely, with some praising friendly staff while others reported rudeness and unprofessional behavior.

Cleanliness

Several reviews mentioned cleanliness issues, particularly in the dining area and restrooms.
  • AS
    Alexandria Stamps
    4 days ago
    2.0
    Fries weren't salted, possiblt old or oil neexs to be changed, soda syrup needed to be changed, sauces were forgotten, despite selecting it toddler didn't get toddler toy, and one of my daughter's order was made wrong
  • SR
    Shannon Richards
    Feb 7, 2026
    1.0
    Would not honor my code on the app
  • JC
    Jasmine Cunningham
    Jan 11, 2026
    1.0
    This is the fourth time my hashbrown has been forgotten. Accidents happen I understand but 4 times now.
  • BT
    BlueDude The
    Jan 5, 2026
    1.0
    Hard to decide where to start, but nothing we purchased was good. The hamburgers were way over salted and we're supposed to be cheeseburgers ,which is what we paid for. The fries were not only under cooked but were soggy. The mcnuggets were hard and no where near fresh. Ended up throwing the food away. Top it off, they forgot an item but after tasting the rest of the food, they can keep the missing item. I know we're talking about McDonald's, which use to not be too bad, but this was like throwing our money into the fire because McDonald's got there pay but the trash can got our food
  • JB
    J. Kris Bailey
    Dec 29, 2025
    2.0
    There are so many things I am willing to let go since well it's McDonald's and the whole chain has been a sinking ship of service for years. To begin, we come inside to order with the assumption of eating inside as well. Walk up to the kiosk (don't even get me started on that) it informs us we can only order to go. Well that kinda defeats the purpose of walking in dosen't it? Finally Peck our way through that with a feeling that something isn't going to be correct since I couldn't even ask for sugar and creamer for my coffee. While waiting, I pop into the bathroom and am assaulted by an odor that only comes from mopping with a soured mop or backed up sewer. Get our food and it becomes evident why we shouldn't try to use the dining room. There is a high bass stereo playing in the kitchen competing with all the buzzers and bells simultaneously, making one feel like they hopped over to the club or more like a weird rave party. Im trying to tolerate this because we needed somewhere to sit and eat, not in our car. But now my legs have gone to sleep from them dangling off the pub style chair. These seem totally out of place for a McDonald's. A restaurant that typically catered to children in yonder days. This is a head wound in the making. During all of this, we are still attempting to enjoy our meal when what to my wondering ears should hear? A manager singing along to the most out of place music ever! I knew Ronald was dead, but tonight it feels like they were dancing on his grave. Rest in peace Ronald McDonald.

Brand Certified Facts from McDonald's

McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
  • Address
  • Categories
  • Geo coordinates
  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: