McDonald's

3.2
2545 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
10411 Dixie Hwy, Louisville, KY
40272, United States

Hours

Reviews

3.2
2,545 reviews
5 stars
768
4 stars
469
3 stars
463
2 stars
255
1 star
590

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times for their orders, with some experiencing waits of over 30 minutes.

Order Accuracy

Many reviews indicated issues with incorrect orders, including missing items and wrong food.

Food Quality

Feedback on food quality was mixed, with some customers receiving fresh and hot meals while others reported cold, undercooked, or poorly prepared food.

Staff Attitude

Customer service experiences varied widely, with some praising friendly staff while others reported rudeness and lack of professionalism.

Cleanliness

While some customers noted cleanliness, others mentioned unsanitary conditions and a lack of hygiene in the dining area.
  • PP
    Pharra's Phabulous Phinds
    2 days ago
    3.0
    It's okay for a "fast food nite".
  • RS
    Russ Stevens
    Dec 31, 2025
    3.0
    Ordered through the drive-through after they skipped me in line and then was told to park and wait for chicken strips to be cooked. Sat over in the waiting area in my truck for over 10 minutes waiting for my order to be completed.
  • MD
    Madison Deutsch
    Dec 18, 2025
    1.0
    I’m starting to hate this location around 8-10 pm, went there got a 6 peice nugget, 2 burgers, a large fry, and a large coke. I got 4 nuggets, 2 cold burger with hard buns, cold hard fry’s, only thing right was the coke. This has happen to me the last 5 times I’ve been to this location, oh but don’t worry the McDonald’s that they just built by the Thornton’s is just as bad, that location has never gotten my order right. Just good luck if you go there and make sure to check your order, like open up the wrapper and nugget boxes and look.
  • GD
    Gary D. Drechsel
    Dec 11, 2025
    1.0
    My wife and I decided to check out the "new" McDonald's at the corner of Flowervale and Dixie Hwy. US31 in Valley Station, KY Totally disappointed. First the crew can't see the counter when you walk up. I am old school, I like human interaction, plus, when was the last time someone sanitized the kiosk touchscreen? After waiting about 3 - 4 minutes, a young lady walked up to the counter and cocked her head and looked at us like we were aliens. Finally my wife said she wanted a Big Mac combo. Now, understand there is NO menu board to select from. See picture. Once she took our order, not happily, she walked away. About 5 minutes later our food arrived at our table. No napkins or straws. So I sat out on an adventure to find straws and napkins. None to find. No condiments anywhere. Great cost cutting effort. But it took me another several minutes to get someone's attention. I finally got napkins. Now my food is cold. The Big Mac was about an inch tall, the fries were old and chewy. Yes, I worked for McDonald's and I know old fries and old cooking oil, these were both. The store is clean, should be, it is only 2 months old. We won't be back. Sad
  • DD
    darlen
    Dec 9, 2025
    1.0
    Luego de haber pedido una orden en otro McDonald's cercano y tener que cancelar porque según ellos no estaban trabajando y la aplicación no se actualizo, volví ordenar a este lugar la señora que aparte de grosera y falta de respeto porque es racista dijo que solo recibían dinero en efectivo cuando le estoy mostrando la orden realizada en línea por la aplicación y aun dijo que no y tuve que cancelar estando en el mismo lugar ahora esperar mis dos reembolso, este país esta en total descontrol ....

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's at 10411 Dixie Hwy in Louisville?

McDonald's at 10411 Dixie Hwy is open 24 hours a day, 7 days a week.

Does this McDonald's location offer delivery services?

Yes, this McDonald's offers delivery, curbside pickup, same day delivery, and no contact delivery services.