Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous customers reported poor service, including rude staff, long wait times, and incorrect orders.
Food Quality
Many reviews highlighted inconsistent food quality, with complaints about cold, undercooked, or incorrect items.
Cleanliness
Some customers noted cleanliness issues, including unsanitary conditions and a lack of hygiene in the dining area.
Positive Experiences
Despite the negative feedback, there were also positive comments about friendly staff and good food on occasion.
ZU
Zack Underwood
3 days ago
5.0
It was great
MM
Molly MSN
4 days ago
2.0
When I order a large mocha frappe with no whipped cream, add espresso, for the nine dollars I’m paying for my drink. Yes I’m going to get my drink made the way I ordered and paid. To the little girl who looked at me and said I don’t know, child grow up because I do know. For the money I pay you’re taking the drink back with whipped cream and fixing it. Going further in the future when I order I’m going to taste it right there. If you refuse to put the espresso in after I pay for the espresso shot then I’m going to give it back and I’m going to have it remade again. I’m going to quit accepting the garbage you hand me because you’re too lazy to do your job the right damn way.
KH
Kitt H
Jan 29, 2026
1.0
If I could do zero stars I would. I will be visiting this week to speak to a GM or RM the service was horrible. I was mistreated by the manager Joey whom yelled at me in front of my two small children who are 4&5 and stated “not to come back”. I asked for a refund to which he denied to do that and handed me the food and walked away. I will be coming back to get a refund a place a formal complaint. This is not customer service this is cruelty and specially in front of my 2 small kids. All we asked for was 2 happy meals which ended up being handed to us rudely. When I left my daughter said “we will be coming back tomorrow and tomorrow, right mommy?” To which I responded sure!! I will never go back here again when there are 4 McDonald’s on Dixie but I will be coming back for a refund tomorrow without my kids and placing a formal complaint this is no way to treat paying customers especially after I asked for a refund. I just wanted to leave with my money and my integrity but I was denied.
NV
nicholas vincent
Jan 28, 2026
1.0
so i just got a big Mac right, paid for a big mac right, they gave me kind of a big mac but its just cheese and beef no lettuce no pickle no sauce nothing...not even onions what are y'all on???? how is ts a big mac bru and not to mention they window ladies have horrible attitude for no reason whatsoever ion mess with this place y'all r wildin
What are the operating hours for McDonald's at 10411 Dixie Hwy in Louisville?
McDonald's at 10411 Dixie Hwy is open 24 hours a day, 7 days a week.
Does this McDonald's location offer delivery services?
Yes, this McDonald's offers delivery, curbside pickup, same day delivery, and no contact delivery services.
Is there a drive-thru service available at this McDonald's and what are the hours?
Yes, the drive-thru is available 24/7 at this McDonald's location.
How can I place an order online for this McDonald's?
You can order online through the delivery URL https://mcdonalds.order.online/business/-5579 or via the McDonald's app available on iOS and Android.
What payment methods does this McDonald's accept?
This McDonald's accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Does this McDonald's have a rewards program?
Yes, you can earn points for free food through MyMcDonald's Rewards. More information is available at https://www.mcdonalds.com/us/en-us/mymcdonalds.html.
What nearby places could I visit before or after dining at McDonald's?
Nearby places include Vendor Village of Valley flea market, Dixie Valley Shopping Center for shopping, and café options like Dunkin' Donuts. These are great spots for additional activities.
Where can I find convenient services near McDonald's at 10411 Dixie Hwy?
Nearby you will find convenience stores like Circle K and gas stations like Thorntons, making it easy to fuel up or grab essentials.
Are there financial services available near McDonald's?
Yes, nearby financial services include PNC bank, Edward Jones for financial advising, Truist bank, and a BB&T ATM.
How can I stay connected or get assistance while visiting this McDonald's?
This location offers WiFi service for customers, and if you need wellness support nearby, The Shea Center for Mental Wellness is close by.
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