Business Details
About
Donut ShopCoffee ShopFast Food RestaurantDessert ShopKrispy Kreme
Stop by your nearest Krispy Kreme Doughnuts for all your favorite sweet treats. Experience the iconic Original Glazed® Doughnut hot off the line during hot light hours, a moment that's pure magic. Sundays bring Cinnamon Roll Sundays, a weekly tradition of sweet cinnamon-infused pastries. Our exciting and delicious collections celebrate seasons, holidays and flavors, ensuring there's always something new to indulge in. Don’t forget to get some of our all-new coffee worthy of our doughnut. Order online for pick up or delivery or come see us at Krispy Kreme Louisville.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
4.0
1,790 reviews
5 stars
1,013
4 stars
295
3 stars
152
2 stars
98
1 star
232
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with many customers experiencing rudeness and lack of attention from staff.
Product Availability
Customers frequently reported that various donut varieties were unavailable during their visits, leading to disappointment.
Quality of Donuts
While many customers enjoyed the donuts, there were complaints about inconsistency in freshness and quality, with some stating they received stale or cold donuts.
Operational Issues
Several reviews mentioned problems with store hours, including being closed during posted hours and long wait times in drive-thru.
- TKTray King3 days ago1.0Went in for a door dash and a very visibly pregnant woman came in doing the potty dance. She looked like she really had to pee she asked 3 times if she could use the bathroom no response from the manager at the front desk. She took it upon herself to go to the bathroom and it was locked so she asked for the code. The manager got an attitude with her and asked (very rudely) if she was buying anything (no sign saying bathroom was for paying customers only) the lady politely pointed out she was pregnant and had to go to the bathroom. Costumer getting food at the time spoke up and said he was buying something and to let the lady use the bathroom. Manager then proceeded to roll her eyes and scoff while the lady was apologizing profusely, Eventually giving her the 4 digit code to get into the bathroom. The managers behavior was appalling and I can’t even believe she was that rude and obnoxious. The pregnant lady was so nice and polite even in that situation. Krispy Kreme obviously needs to look more into who they’re hiring and bumping up into manager positions. Appalling.
- FAfarhiyo abdulDec 20, 20251.0I wanted to get some donuts and the store hours say open at 6am i got there 6:18 but the doors were locked and the employees just looked at me and ignored that i was there so i left.
- PJPaul JuddDec 14, 20255.0Kadeisha here at 12/14/25 at 12:30 pm the nicest lady I’ve met in a longggggg time. Employees like her, if we had at other restaurants. We wouldn’t hav any customer service problems.
- ACAshley CaswellDec 13, 20251.0Always out of 4-5 varieties of doughnuts. Last week alone, I stopped 4 different days, different times. 7am, 2pm, 6pm. Each time, out of at least 4 varieties of doughnuts. Multiple people leaving because so much is out.
- DDDee DeeDec 10, 20251.0Customer service is trash. If you don't like your job please quit. I pulled off because the cashier was extremely rude. Nobody NEEDS donuts and the way this location treats their customers, they clearly don't want to sell them. I will not be returning.
Frequently Asked Questions About Krispy Kreme
What are the operating hours for Krispy Kreme's drive-through at 3920 Seventh Street Road, Louisville?
The drive-through is open from 6:00 AM to 10:00 PM Monday through Thursday and Sunday, and until 11:00 PM on Friday and Saturday.
Can I order Krispy Kreme doughnuts for delivery or pickup?
Yes, Krispy Kreme offers ordering for pickup, delivery, and catering through their website and mobile apps.
When can I get a free Original Glazed® Doughnut at Krispy Kreme?
During Hot Light Hours, which are from 7-9 AM and 5-7 PM, you can get a free Original Glazed® Doughnut.
Does Krispy Kreme at this location serve breakfast?
Yes, Krispy Kreme serves breakfast and brunch items along with their doughnuts and coffee.
What payment methods are accepted at Krispy Kreme?
They accept American Express, Discover, Mastercard, Visa, cash, and mobile NFC payments.
Is the Krispy Kreme store accessible for families and individuals with disabilities?
Yes, the store welcomes families and has wheelchair accessible restrooms.
What are some nearby places I might visit before or after Krispy Kreme?
Nearby places include Valvoline Instant Oil Change for car maintenance, Kroger supermarket for shopping, and Burger King for additional dining options.
Are there entertainment options near Krispy Kreme at Seventh Street Road?
Yes, you can visit Southland Terrace - GameStop, a video game store and arcade, or rent movies from Redbox nearby.
Where can I find beauty and relaxation services close to Krispy Kreme?
Nearby, there are beauty salons like J’s Slay Artistry and nail salons like INails and US Nails, plus Oasis Spa offering massage therapy.
Does Krispy Kreme have a mobile app for ordering?
Yes, you can download the Krispy Kreme® app from the Apple App Store or Google Play to place orders conveniently.