Krispy Kreme

3.9
571 reviews
Get DirectionsCallWebsite

Business Details

13319 Shelbyville Rd, Louisville, KY
40223, United States
(502) 975-7157
https://site.krispykreme.com/ky/louisville/13319-shelbyville-rd
GoogleFacebookInstagramTwitter

About

Donut ShopCoffee ShopFast Food RestaurantDessert Shop
Stop by your nearest Krispy Kreme Doughnuts for all your favorite sweet treats. Experience the iconic Original Glazed® Doughnut hot off the line during hot light hours, a moment that's pure magic. Sundays bring Cinnamon Roll Sundays, a weekly tradition of sweet cinnamon-infused pastries. Our exciting and delicious collections celebrate seasons, holidays and flavors, ensuring there's always something new to indulge in. Don’t forget to get some of our all-new coffee worthy of our doughnut. Order online for pick up or delivery or come see us at Krispy Kreme Louisville.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Krispy Kreme
13319 Shelbyville Rd, Louisville, KY
40223, United States

Hours

Reviews

3.9
571 reviews
5 stars
307
4 stars
96
3 stars
43
2 stars
30
1 star
95

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer service experiences vary widely, with some praising friendly staff while others report rudeness and unprofessional behavior.

Freshness Issues

Many customers express disappointment with the freshness of donuts, often receiving stale or cold products despite the 'hot' sign being on.

Pricing Concerns

Several reviews mention high prices for donuts, with some feeling that the quality does not justify the cost.

Cleanliness

The cleanliness of the store, particularly the bathrooms, has been criticized, with reports of dirty conditions affecting customer perceptions.

Operational Hours

Customers frequently report issues with the store not adhering to posted hours, leading to frustration when arriving to find it closed.
  • TJ
    TP Joseph
    Nov 16, 2025
    5.0
    Love the place.
  • MR
    Mel Rose
    Nov 14, 2025
    1.0
    Looked up online to make sure of the hours before traveling from another county. Upon arrival, which was 35 mins prior to posted closing time, the place was shut down! Very disappointing. The deal is was going to redeem was for today only. Dunkin next time, it's right in my county!
  • HG
    Hannah Gagel
    Nov 2, 2025
    1.0
    I got to kriosy at 9:05 when they closed at 10. I waited at the order station for 5 minutes and the window for 30. The workers were walking past me at the window shaking their heads at me saying no. I saw the donut i wanted and they ignore it even though they had the chance to take my order cause I got there one hour before they closed. Once he gave my my donut after 40 minutes the worker squished it in his hands and then gave it to me. I am disgusted
  • SM
    samantha McLain
    Sep 19, 2025
    4.0
    Always kind and Always fresh. Quick and friendly service.
  • JW
    Jae Washington
    Sep 14, 2025
    5.0
    The new cinnamon rolls are delicious.
Read more reviews on Google

Frequently Asked Questions About Krispy Kreme

What are the operating hours for Krispy Kreme's drive-through in Louisville?

The drive-through is open Monday to Thursday from 6:00 AM to 10:00 PM, Friday and Saturday until 11:00 PM, and Sunday until 10:00 PM.

Can I order Krispy Kreme doughnuts for delivery or pickup?

Yes, Krispy Kreme offers both pickup and delivery options with operating hours starting as early as 6:15 AM and closing around 8:45 PM or 9:45 PM depending on the day.