Business Details
About
RestaurantSchulte Hospitality Group Inc
Joella's Hot Chicken. The place where hearts are always warm and the chicken is spiced just right. At Joella's we spice our 100% antibiotic-free, hormone-free, all-natural chicken just the way you like - from just enough heat to bring out the flavors and warm your heart, to Fire-In Da-Hole, bless your heart. So, come on in & get the Hot Chicken you want off your brain & into your belly.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Joella's Hot Chicken - St. Matthews
3400 Frankfort Avenue, Louisville, KY
40207, United States
Hours
Reviews
4.5
2,263 reviews
5 stars
1,587
4 stars
409
3 stars
142
2 stars
70
1 star
55
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers consistently praised the deliciousness and variety of the food, particularly the chicken and sides.
Service
Many reviews highlighted the friendly and attentive staff, although there were some instances of poor service.
Cleanliness
Several customers noted issues with cleanliness, particularly with dirty tables during their visits.
Atmosphere
The restaurant is described as having a welcoming and family-friendly atmosphere, making it a good spot for dining.
Order Accuracy
There were complaints about incorrect orders and food being served cold, indicating a need for improvement in order accuracy.
- CMCara MooreJan 6, 20265.0We had a great meal. The workers were very friendly and helpful, the atmosphere is family friendly, several people asked us if we needed anything and checked on us throughout our meal, dispute it being seating on your own. The food was great, not, and came out quickly. 10/10
- JPJayden PhillipsJan 1, 20265.0Joelle’s Hot Chicken delivers more than just great food—the service truly stands out. From the moment you walk in, the staff is welcoming, patient, and genuinely happy to help, whether you’re choosing your spice level or ordering for the first time. Orders come out quickly, everything is handled with care, and the team checks in to make sure you’re enjoying your meal. That kind of friendly, attentive service makes the experience feel personal and keeps you coming back, on top of the delicious hot chicken.
- KSKyle StevisonJan 1, 20265.0I brought a big group of students in town for cross conference and the staff was incredibly patient and worked their BUTTS off to get the orders in and tasty food!
- MBMallory BurckleDec 28, 20255.0Just had one of the best customer service experiences I’ve had in a long time. I accidentally sent two orders through for pick up on the app. As soon as I got to the store, the lady working instantly gave me a refund and was so kind.
- SHS HDec 13, 20255.0I've been going to joellas for years and almost never disappointed its a great place for fast food and great customer service. I love that you can pick heat levels i just wish they'd bring back the greens. I haven't been in a while the young light skinned man had great customer service and great smile although the taller white skinny man with the messy hair was loud and talking about everything but his job. Obnoxious. All the other workers were so polite and nice it was easy to tone him out. Great place to come with family or even to eat hang out and watch the game.
Frequently Asked Questions About Joella's Hot Chicken - St. Matthews
What types of chicken does Joella's Hot Chicken - St. Matthews serve?
Joella's offers 100% antibiotic-free, hormone-free, all-natural chicken, including hot chicken, fried and grilled options, wings, chicken sandwiches, and vegan chicken.
What are the spice levels available for the hot chicken at Joella's?
Joella's features six unique spice levels, from mild heat to Fire-In Da-Hole for those who like it spicy.
What are the hours of operation for Joella's Hot Chicken - St. Matthews?
Joella's is open Monday to Thursday and Sunday from 10:30 AM to 10:00 PM, and Friday to Saturday from 10:30 AM to 11:00 PM.
Does Joella's Hot Chicken - St. Matthews offer delivery and pickup options?
Yes, the restaurant provides in-store pickup, curbside pickup, delivery, and no-contact delivery services.
Can I order Joella's Hot Chicken online?
Yes, you can place orders online at https://order.thanx.com/joellas.
What payment methods are accepted at Joella's Hot Chicken?
Joella's accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, Samsung Pay, and Visa.
Is Joella's Hot Chicken - St. Matthews family and accessibility friendly?
Yes, they welcome families and have wheelchair accessible entrances, parking, seating, and restrooms, as well as high chairs for children.
Are there nearby places I can visit before or after eating at Joella's Hot Chicken?
Yes, you can visit nearby spots like The Patron restaurant for more dining options, Buttons, Bows & Britches Consignment store for children's clothing shopping, or relax at Apex Massage and Wellness spa.
How can nearby businesses like 'Allstate Insurance: Dan Mason' and 'Veritas Mortgage' be useful to customers visiting Joella's Hot Chicken?
Customers visiting Joella's can easily access nearby services like Allstate Insurance for financial planning and Veritas Mortgage for home loan needs, making it convenient to combine errands and meals.
Are there entertainment or recreational options close to Joella's Hot Chicken - St. Matthews?
Yes, you can enjoy nearby attractions like Six Row Events amusement park or visit Camp Hi Ho for outdoor activities before or after your meal.