Business Details
About
Restaurant
Joella's Hot Chicken. The place where hearts are always warm and the chicken is spiced just right. At Joella's we spice our 100% antibiotic-free, hormone-free, all-natural chicken just the way you like - from just enough heat to bring out the flavors and warm your heart, to Fire-In Da-Hole, bless your heart. So, come on in & get the Hot Chicken you want off your brain & into your belly.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Joella's Hot Chicken - St. Matthews
3400 Frankfort Avenue, Louisville, KY
40207, United States
Hours
Reviews
4.5
2,195 reviews
5 stars
1,520
4 stars
409
3 stars
141
2 stars
70
1 star
55
What are people saying?
AI-generated from recent customer reviews
Food Quality
Most customers praised the food as delicious, especially the chicken and sides, though some noted inconsistencies in flavor and portion sizes.
Service
The staff received high marks for being friendly, helpful, and providing quick service, with several customers highlighting individual employees for exceptional service.
Cleanliness
While many reviews mentioned a clean environment, there were a few complaints about dirty tables during specific visits.
Atmosphere
The restaurant is generally described as having a welcoming and pleasant atmosphere, suitable for families and casual dining.
Order Accuracy
Several customers reported issues with incorrect orders or missing items, particularly with takeout and delivery.
- DHDavid Hughes1 day ago5.0Food was delicious, came out quickly and the staff was very friendly and shot out to Gotie the manager he was very kind and made sure our experience was one of a kind.
- GHGoteair Hughes1 day ago5.0Amazing staff and great food loved how the staff was very attentive and even gave me an extra ranch.
- RSRylie Shelton4 days ago5.0Always fast and reliable service. Super kind workers and it feels like they’re all a family there. Very rare atmosphere to find in fast food.
- ARAnes RamicNov 8, 20253.0Not bad spot, I really didn't know what to order, since it was my first time there. Service is kind of bleak. I tried to get one of the staff members involved in the menu. They weren't really interested in recommending anything. Food is OK, nothing that I would be craving again.
- HWHailey WelchOct 29, 20255.0Me and my man came here for his first time and it was amazing. I got the tenders and he got the sliders. We also got mac and cheese snd fries with jojo sauce , we rate everything a 10/10 ! The staff was amazing & the food came out hot and fresh less than 5 minutes after ordering ! (:
Frequently Asked Questions About Joella's Hot Chicken - St. Matthews
What types of chicken does Joella's Hot Chicken - St. Matthews serve?
Joella's offers 100% antibiotic-free, hormone-free, all-natural chicken, including hot chicken, fried and grilled options, wings, chicken sandwiches, and vegan chicken.
What are the spice levels available for the hot chicken at Joella's?
Joella's features six unique spice levels, from mild heat to Fire-In Da-Hole for those who like it spicy.
What are the hours of operation for Joella's Hot Chicken - St. Matthews?
Joella's is open Monday to Thursday and Sunday from 10:30 AM to 10:00 PM, and Friday to Saturday from 10:30 AM to 11:00 PM.
Does Joella's Hot Chicken - St. Matthews offer delivery and pickup options?
Yes, the restaurant provides in-store pickup, curbside pickup, delivery, and no-contact delivery services.
Can I order Joella's Hot Chicken online?
Yes, you can place orders online at https://order.thanx.com/joellas.
What payment methods are accepted at Joella's Hot Chicken?
Joella's accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, Samsung Pay, and Visa.
Is Joella's Hot Chicken - St. Matthews family and accessibility friendly?
Yes, they welcome families and have wheelchair accessible entrances, parking, seating, and restrooms, as well as high chairs for children.
Are there nearby places I can visit before or after eating at Joella's Hot Chicken?
Yes, you can visit nearby spots like The Patron restaurant for more dining options, Buttons, Bows & Britches Consignment store for children's clothing shopping, or relax at Apex Massage and Wellness spa.
How can nearby businesses like 'Allstate Insurance: Dan Mason' and 'Veritas Mortgage' be useful to customers visiting Joella's Hot Chicken?
Customers visiting Joella's can easily access nearby services like Allstate Insurance for financial planning and Veritas Mortgage for home loan needs, making it convenient to combine errands and meals.
Are there entertainment or recreational options close to Joella's Hot Chicken - St. Matthews?
Yes, you can enjoy nearby attractions like Six Row Events amusement park or visit Camp Hi Ho for outdoor activities before or after your meal.