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Jimmy John's

3.6
(221 reviews)
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Business Details

5105 Dixie Hwy, Louisville, KY
40216, United States
(502) 490-1200
https://locations.jimmyjohns.com/ky/louisville/sandwiches-4387.html

About

Sandwich Restaurant

Location

Jimmy John's
5105 Dixie Hwy, Louisville, KY
40216, United States

Hours

Reviews

3.6
221 reviews
5 stars
106
4 stars
32
3 stars
20
2 stars
19
1 star
44

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers generally praised the food for being delicious and fresh, although some reported issues with incorrect orders and missing items.

Customer Service

While many reviews highlighted friendly and helpful staff, there were significant complaints about rude service and poor handling of online orders.

Delivery Issues

Numerous customers experienced slow delivery times and issues with the delivery service, leading to frustration and dissatisfaction.

Cleanliness

Some customers noted cleanliness in the store, while others reported unsanitary conditions, particularly in the bathrooms.

Operational Hours

Several reviews mentioned confusion regarding the store's hours, with complaints about it being closed during posted hours.
  • TJ
    Tony Jenkins
    Feb 18, 2026
    5.0
    They are a great place to stop in and eat, whether you want a sandwich or a meal. They have a wonderful selection or sandwiches, wraps, desserts, chips, and drinks. The workers are always nice and friendly. I always enjoy going here anytime i can. Plenty of seating inside and out.
  • RJ
    Robert Jennette
    Feb 18, 2026
    5.0
    The food is delicious, fresh, and made just the way I like. The workers are all very polite and friendly. I love going here and recommend to anyone.
  • JV
    James Chandler VanderMark
    Dec 17, 2025
    1.0
    Don't order from here. They charge you and never deliver your food and then they lie about it. They said they dropped it at the front desk which they never did. And still haven't received a refund. Crooks
  • GR
    Gracie Ray
    Nov 10, 2025
    5.0
    i came in after work, nice workers and made my sandwhich amazing. listened to my order completely. perfect! also the bread tasted really nice.
  • CC
    Cecilia Calvert
    Sep 23, 2025
    5.0
    the gentleman at the window today (collin) was so friendly and inviting. when I mentioned I didnt have the app he explained it to me in detail! great service! will be back!
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Brand Certified Facts from Jimmy John's

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Certified February 22, 2026Yext Knowledge Graph
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